The player from Finland has submitted and received approval for all required documents, yet their account remains unverified and blocked, preventing them from making a withdrawal.
All documents have been sent and approved, but they still haven't verified my account. It's blocked, and I can't make a withdrawal.
Dear ropponen04,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildz Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
All the documents requested have been sent and they have been approved, but the account still hasn't been confirmed and it's now blocked. When I go to support, they tell me to wait, but I've been waiting for a month.