Wildz Casino - Player’s account is blocked and unverified.

All documents have been sent and approved, but they still haven't verified my account. It's blocked, and I can't make a withdrawal.

Dear ropponen04,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildz Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly your withdrawal option is blocked?
• Have you contacted casino support and asked for assistance regarding the situation? With what result?
• If there is already communication between you and the casino regarding the issue please forward the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

All the documents requested have been sent and they have been approved, but the account still hasn't been confirmed and it's now blocked. When I go to support, they tell me to wait, but I've been waiting for a month.

Dear ropponen04,

Thanks for the clarification.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

Thank you in advance for your reply.