The player from Germany has requested withdrawals three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Wild Pharao Casino - Player’s withdrawals has been delayed.
Black points: 195
Amount: €3,500
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
On 05/30/22 I made a deposit of 350 euros with a 200% bonus and a 50K wager.
I completed the bonus within the specified period. I also completed the subsequent reload bonus of 35 euros and a wager of 350 euros.
My player account was successfully verified after about a week of waiting.
On June 15, 16 and 17, 2022, I made a payment of 1000 euros and on June 19, 2022 I made a payment of 500 euros. Which was also confirmed to me at the casino.
On 06/16/22 I had received an email from the casino that the payout would be in my account in 2-3 days.
Tomorrow it's the 3rd week that I'm waiting for the payment.
I had not violated any bonus terms and met all requirements. All four withdrawals were approved by the casino. I had given the same information for the payouts as for the deposit.
Automatic translation:
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2 years ago
Dear Smart,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it. I can only hope that your winnings will be sent to you eventually.
Could you please advise if you have received any winnings from this casino in the past?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
I have not had any withdrawals from this casino at this point in time/case. But I've already made a few deposits there without paying out.
With friendly greetings
Automatic translation:
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2 years ago
Dear Smart,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
