The player from Ireland had encountered an issue with Wild.io Casino. After winning €6,830, his account had been closed, and the winnings had been confiscated. The player denied breaking any terms. We had reached out to him for additional information to help investigate the issue, however, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. Therefore, the complaint was rejected.
Wild.io Casino - Player's winnings have been confiscated by casino.
Amount: €6,830
Wild.io Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Wild.io Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
I won €6830 with my second welcome bonus with Wild.io casino. I got an email from them a couple of weeks after my win saying my account had been closed and the associated winnings were confiscated. They said I broke terms but I haven’t broken any terms they mentioned in their email. Im attaching a screenshot of their email with the terms they’re claiming I broke. All I can think is that this is a dodgy casino and they just don’t want to pay me so they are trying their luck. Please help me.
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1 year ago
Dear djdannyb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?
- Have you received any winnings from this casino in the past?
- Was your account previously verified?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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12 months ago
Dear djdannyb,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
