HomeComplaintsBetOnRed Casino - Player requests refund for game issues.

BetOnRed Casino - Player requests refund for game issues.

Amount: €500

BetOnRed Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

5d 10h 10m 2s

Case summary

The player from Greece has been experiencing issues with the game "Big Bass Halloween" for the past 3-4 months and is requesting a refund.

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Hello I personally play the game Big Bass Halloween here and 3-4 months Lately the game is not as it appears made and it is please refund Good

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Dear fotisbouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Do I understand correctly you already contacted casino support and requested a refund?
  • What response have you received?
  • Could you please explain in more detail the issue and why you requested a refund?
  • Could you please share with me your communication with the casino or other evidence supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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Dear fotisbouk,

I went through the exchanges with the casino you provided, however, I don't understand what the issue is, or how we may assist you.

Kindly explain in detail what you expect our assistance to be. If you wish the casino to refund you, it's unclear what you base your request on.

Thanks in advance for your reply.

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I have replied to email

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First of all unreliable game for January to bring me 5 3scaters 10 turns or 12 and bring you 1 fisherman and you get nothing played and $ 800 and 500 € and again nothing with a bet for 1 € you see something normal ??

Casino Guru is examining the case

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