BetOnRed Casino - Player requests refund for game issues.

Hello I personally play the game Big Bass Halloween here and 3-4 months Lately the game is not as it appears made and it is please refund Good

Dear fotisbouk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you already contacted casino support and requested a refund?
• What response have you received?
• Could you please explain in more detail the issue and why you requested a refund?
• Could you please share with me your communication with the casino or other evidence supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear fotisbouk,

I went through the exchanges with the casino you provided, however, I don't understand what the issue is, or how we may assist you.

Kindly explain in detail what you expect our assistance to be. If you wish the casino to refund you, it's unclear what you base your request on.

Thanks in advance for your reply.

I have replied to email

First of all unreliable game for January to bring me 5 3scaters 10 turns or 12 and bring you 1 fisherman and you get nothing played and $ 800 and 500 € and again nothing with a bet for 1 € you see something normal ??

Dear fotisbouk,

If you experienced a technical issue, please understand we need evidence of any unfair losses to confront the casino.

• Have you provided sufficient details to the casino so they may investigate any potential issues?
• Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please let me know.

All you are looking at is to cover the Cazino Bet on Red and nothing else so you consider your coincidence

The point is that you are looking to coexist the bet on Red Casino and that makes you complicit

Dear fotisbouk,

I am sorry you feel this way.

Please understand we are unable to confront the casino without evidence. Please share the evidence I requested otherwise your complaint cannot proceed and will be closed.

Thanks for your reply and understanding.

I don't feel like this is the elements you are looking for from the company

Dear fotisbouk,

I am sorry, however, I don't see you providing sufficient information for the casino to investigate the issue in the first place.

Without any substantial information, the casino won't investigate technical glitch issues with its games. As a result, we are powerless to compel the casino to do more.

When you encounter a glitch, take screenshots of the issue, check your gaming history for game rounds and time details, and provide a detailed report of the issue to the casino if you encounter it.

Please let me know if there is any information I might have overlooked, otherwise the complaint will be closed due to insufficient evidence.

And of course there are elements but they will not be used through you there are other methods

Dear fotisbouk,

I am sorry but there is no information or proof based on which we could act in this situation. Consequently, the complaint will be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.