HomeComplaintsSlotsPalace Casino - Player’s withdrawals are delayed.

SlotsPalace Casino - Player’s withdrawals are delayed.

Amount: €905

SlotsPalace Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for player to reply

6d 23h 37m 49s

Case summary

The player from Portugal has two pending withdrawals of 405€ and 500€, requested on January 21 and 22, 2025, respectively. The casino's stated processing time of 1 to 3 business days has elapsed, and the player has yet to receive any funds or confirmation of when the withdrawals will be processed.

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Translation

I have 2 pending withdrawals, one for 405€ requested on January 21, 2025, and another for 500€ requested on January 22, 2025. According to the casino's information on bank transfer withdrawals, the processing time is 1 to 3 business days. However, this timeframe has already passed, and I haven't received anything. They also can't confirm when I will receive the withdrawal. They just ask me to wait (indefinitely).

Automatic translation:
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Dear joaoremigio26,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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Translation

Good afternoon,


So far I still haven't received my withdrawal, but I'm going to wait until I've completed the 14 days since the initial request. If I don't receive my withdrawal within 14 days, I'll let you know. Thank you

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joaoremigio26 has 6d 23h 37m 49s to reply

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