HomeComplaints1win Casino - Player's withdrawal has been delayed.

1win Casino - Player's withdrawal has been delayed.

Amount: 141,000 INR

1win Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

1d 15h 41m 13s

Case summary

The player from India deposited 71,000 INR into 1win, won 141,000 INR, but faced canceled withdrawals requiring re-verification of documents, which he completed successfully.

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Dear amanraj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Is your account accessible to you? Can you log in?
  • When was your account verification completed?
  • What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
  • Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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-Yes my account is accessible

- ITS BEEN THREE DAYS I HAVE SUCCESSFULLY COMPLETED THE VERIFICATION PROCESS

- I PLAYED LIVE CASINO NAMED BACCARAT ON 1WIN

-NO ITS NOT THE BONUS AMOUNT IT IS MY LEGIT FUND THAT I HAVE DEPOSITED

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Hello casino guru they have now blocked my account and I swear I don't know what they are talking about and they are blaming that I have done any fraudulent activity


Now they are not giving my withdrawals also


Kindly tell them to send me proof if I have done any fraudulent activity if they will prove that I have done any such activity then I will not ask for withdrawal also


I thought 1win was legit trusted but they are also fraud

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Dear casino guru and team I know you all will definitely help me out to the resolution


1win really making this industry very dirty by doing such things with innocent punters so I will definitely not ask for the withdrawals if they will prove here in front of anyone about my fraudulent activity.


Or tell them to withdraw my winnings

Casino Guru is examining the case

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