HomeComplaintsTalismania Casino - Player believes that their withdrawal has been delayed.

Talismania Casino - Player believes that their withdrawal has been delayed.

Amount: €50,364

Talismania Casino
Submitted: 28 Jan 2025
Case opened Current status

Waiting for a delayed payment

5d 6h 50m 48s

Case summary

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.

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Public

Good afternoon.


I’m filing this complaint because of the casino keeps delaying my withdrawals. I've had some big wins in a few live casino sessions and won a lot of money. I started requesting withdrawals on November 29th, but as of today, 60 days later, I’ve only received around €3000. It would take forever to withdraw all my money if the casino kept delaying my withdrawals(unfairly).


My account is fully verified, and according to Talismania's terms and conditions, withdrawals should be processed within 3 business days. However, I have yet to receive my last three withdrawal requests from January 15th,16th, and 17th.


Given the casino’s monthly withdrawal limit of €7,000, I would like to ensure that I can receive this amount each month without further delays. I’ve contacted support multiple times, but the responses I’ve received are always the same, simply stating that there have been delays and that my withdrawals will be processed soon.


Thank you for your help. I look forward to hearing from you.

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Public

Dear lac29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Public

They have been delaying my withdrawals since November. Their monthly withdrawal limit is 7000 Euros per month, but as they kept delaying every withdrawal I only received around 3000 in 2 months.


They are not following their own T&C as they say withdrawals are paid within 3 business days. It took around a month or so to receive any withdrawal I requested. It will take forever to receive the active balance that I have if they keep delaying..

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Dear lac29,

Can you please advise when was the last time you received a payout from the casino?

Additionally, can you please provide a screenshot of your withdrawal from your casino tab?

Looking forward to hearing from you.

Regards,

Nick

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Hi, the last payout I received was on the 15th of January(I withdrew the money on the 20th of December, so almost a month later..). Here's a screenshot of one of my 3 active withdrawals.

Complaint is pending and will be processed in 5d 6h 50m 48s

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