Videoslots Casino - Player’s withdrawal has been delayed.

Its not the biggest issue,but I have some time now when I recuest an withdraw, its taking longer time,and I understand that issues can happen,but I would like to get an email or somthing that I could be alert about an issu with the withdraw. But I have to contact the support and ask every time, and I dont always get an answer to my question on why.. Because when I recuest an withdraw its sais the they do withdrawle every 5minutes,24 h a day. So I would like that they mayby could tell their players that is taking longer time at this moment Because of issues.. I realy like Videslots Because of the fast withdraw and the free batle tournements. But at this moment I am a bit alert and why its suddenly is an issue.. and its been like this for weeks now. And always I get that they soon will be back with the fast withdraw. I like the support there,and they are helpsom,and fast to get in the chat. Nothing bad ,I will continue play there if the withdraw issue is fixed, or I get an answer to my question or that withdraw is taking longer time forward on. I just want to trust the casino as I did,I hope not that they suddenly scam or somthing.. I do not think so,but I a bit confussed Because of some answer or not answer..

Dear Molonas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

heisann. Takk for svar. Det er ikke noe stort klage eller problemer. Jeg bare ønsker å vite hva som er uttaks problemer,og skulle ønske Videslots hadde informert om problemet og berolige med når det kansje kan løse seg. Men jeg må selv mase ig spørre. og dem har det skrevet at uttaks forespørsel blir behandlet hver 5min, 24 t døgnet rundt. Når problemer oppstår så ønsker jeg som kunde om det angår meg å gå vite om problemet og hva. Uten at jeg selv må ta initiativ spørre og igrunn får svar som ikke er tilfredsstillende men skaper mere usikkerhet. Jeg kan bare avslutte klagen. Vil ikke lage noe styr for dette og for stakkars 500 kr. Jeg har verft min konto,bruker Muchbetter som uttak metode,har ikke hatt noen problemer tidligere. Er kjempe fornøyd med casinoet

Dear Molonas,

Could you please specify how many days ago was your withdrawal requested, please?

Dear Molonas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.