The player from Italy has a problem with a 100 euros DOGECOIN deposit at Goldspin Casino, which remains uncredited despite being pending with over 20,000 blockchain confirmations. He has sent multiple reminder emails and received no satisfactory response, as support only reassures him that the payments team is working on it.
Goldspin Casino - Player’s deposit is delayed.
Amount: €100
Goldspin Casino
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Opened
Current status
Waiting for Casino Guru to reply
1d 4h 2m 40s
Case summary
6 days ago
Public
Public
1 week ago
Translation
Good evening, I have never been credited with 100 euros of DOGECOIN deposit on Goldspin Casino.
I made the transaction through Coinbase to the address listed on the casino website and the transaction is pending on their systems.
I sent them the transaction hash ID and the reference wallet upon request.
6 reminder emails have already been sent and to date no one has responded.
Even in chat everyone does nothing but reassure me that the payments team is working on it....
How long does it take to verify the outcome of a transaction that has received more than 20,000 confirmations on the blockchain??????
In chat, Goldspin support confirmed that my ticket is open but the "pending" transaction is no longer there.
If you can help me I would be grateful.
Thank you.
Automatic translation:
Public
Public
1 week ago
Dear Giorgio,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldspin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was it your first deposit in this casino?
- Could you please share the transaction hash so we may verify the transaction status via a reputable blockchain explorer and any relevant communication with casino support to tomas@casino.guru?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 week ago
Translation
Good morning Tomas,
no it was not the first deposit. The same evening I had previously made another one of 100 euros and it had been successful on the same DOGECOIN address indicated by the casino. I attach the hash of the "disappeared" transaction. 
Automatic translation:
Casino Guru is examining the case
