The player from Italy had a problem with a 100 euros DOGECOIN deposit at Goldspin Casino, which remained uncredited despite being pending with over 20,000 blockchain confirmations. He had sent multiple reminder emails and received no satisfactory response, as support only reassured him that the payments team was working on it. The issue was resolved after the player confirmed that the deposit had been credited to his gaming account. The Complaints Team marked the complaint as resolved, appreciating the player's cooperation.
Goldspin Casino - Player’s deposit is delayed.
Resolved
Our verdict
Case closed
Amount: €100
Goldspin Casino
Safety Index:HighCase summary
Discussion
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8 months ago
Translation
Good evening, I have never been credited with 100 euros of DOGECOIN deposit on Goldspin Casino.
I made the transaction through Coinbase to the address listed on the casino website and the transaction is pending on their systems.
I sent them the transaction hash ID and the reference wallet upon request.
6 reminder emails have already been sent and to date no one has responded.
Even in chat everyone does nothing but reassure me that the payments team is working on it....
How long does it take to verify the outcome of a transaction that has received more than 20,000 confirmations on the blockchain??????
In chat, Goldspin support confirmed that my ticket is open but the "pending" transaction is no longer there.
If you can help me I would be grateful.
Thank you.
Automatic translation:
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8 months ago
Dear Giorgio,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Goldspin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was it your first deposit in this casino?
- Could you please share the transaction hash so we may verify the transaction status via a reputable blockchain explorer and any relevant communication with casino support to [email protected]?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Translation
Good morning Tomas,
no it was not the first deposit. The same evening I had previously made another one of 100 euros and it had been successful on the same DOGECOIN address indicated by the casino. I attach the hash of the "disappeared" transaction. 
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8 months ago
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Dear Tomas, I still haven't received any credit. Also, the casino has no idea how a cryptocurrency transaction works. They write to me to wait at least 7 days for the deposit to be reversed and returned to my account.....but reversed by whom????? Were you able to verify the transaction?
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8 months ago
Thank you very much, Giorgio, for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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7 months ago
Dear Giorgio,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Goldspin Casino representative to join this conversation and participate in resolving this complaint.
Dear Goldspin Casino,
Could you comment on this?
Thank you in advance for providing the information.
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7 months ago
Translation
Dear Stefan,
I confirm that today I received the deposit credit on my Goldspin gaming account.
For me at this point the report can be closed.
Thank you.
Automatic translation:
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7 months ago
Hello,
We understand how important it is for you to receive your deposits promptly, and we're committed to handling this with the utmost care and professionalism.
We are pleased to inform you that your transaction has been successfully processed, and the funds have been credited to your account. You can now continue enjoying your gaming experience without interruption.
Should you have any further questions or concerns, please do not hesitate to contact our support team via chat or email.
Thank you for your understanding and cooperation.
Best regards,
GoldSpin Team
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7 months ago
Dear Giorgio,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Stefan Manson
Casino.Guru
