The player from Sweden had deposited significant amounts into the casino and received bonuses. She had experienced large scale losses and criticized the casino for not inquiring about her gambling comfort level until after her major win. She claimed that her deposit limit was changed without her consent. However, her complaint was rejected by us due to the significant time that had passed since the incident, which classified it as a 'cold case' and thus made it difficult to investigate.
Videoslots Casino - Player accuses casino of irresponsibility.
Amount: 150,000 kr
Videoslots Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
I deposited a large amount of money in a short period of time and asked for bonuses, which I received after 2019. They never inquired if I was comfortable with my gambling until after I won 90,000 which I then lost.
Automatic translation:
Public
Public
7 months ago
Dear emmisen89,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Videoslots Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
7 months ago
Translation
I deposited a lot of money at Videoslots. It was only when I won 90,000 in 2020 that they withheld the winnings and asked how I was doing. Then I had time to play everything. Never before for large deposits have they asked me
Automatic translation:
Public
Public
7 months ago
We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
Is your case anyhow related to any current situation?
