The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had informed him that delays in processing withdrawals were common and had advised him to wait at least 14 days before escalating the issue. Following his request to delete the complaint and account, the complaint had been rejected.
Kingmaker Casino - Player’s withdrawal has been delayed.
Amount: €2,300
Kingmaker Casino
Safety Index:HighSafety Index
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8.5
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Closed
Our verdict
Other
REJECTED
Case summary
4 days ago
Public
Public
1 week ago
Translation
Hello and thank you in advance. I deposited a total of approximately €1,250. I have three outstanding withdrawals: €499 from March 20th, €500 from March 27th, and €490 from March 28th.
Two payments have already been made, including one from March 22nd - one that was submitted later than the one from March 20th.
Kingmaker acts completely arbitrarily and simply doesn't process the larger payout from March 20th. I'm concerned that all three payouts won't be processed. So I assume the previous payouts were intended to entice me to cancel other payouts and lose my account balance. It currently stands at €800.00, which I can't withdraw due to a maximum of three requests. I was able to determine that processing times are being exaggerated based on the two successful payouts – one, as mentioned, was requested later. The payout was about 5-6 days ago. Nothing else happened during the time since the payout from March 20th. The processing time for this payout was only one day. So you can see that payouts are deliberately left undone.
Payment method always VISA
KYC not required
In summary:
20.3. 499.00 open
27.3.500.00 open
March 28th 490.00 open
Account balance 800.00
Greetings and thanks!
Automatic translation:
Public
Public
1 week ago
Dear Kamako,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
6 days ago
Translation
Hello, please delete my complaint and also my account.
Thank you
Automatic translation:
Public
Public
4 days ago
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
Additionally, your account will be now closed.
