HomeComplaintsBizzo Casino - Player’s winnings are confiscated due to alleged fraud.

Bizzo Casino - Player’s winnings are confiscated due to alleged fraud.

Amount: €2,900

Bizzo Casino
Submitted: 28 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

1d 7h 12m 10s

Case summary

The player from Germany deposited €400 and received a bonus, leading to winnings of €3,300. Upon attempting to withdraw, the casino flagged a €400 transfer from another player as potential fraud, stating it impacted the validity of his winnings. He questions the fairness of their reasoning, arguing that all he did was play normally and is confused about the casino's claim of fraud.

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Translation

I deposited €400 into this casino and received a €600 bonus, which was supposed to be a total of €40,000. After wagering this money, I won €3,300. When I wanted to make a withdrawal, they asked for my bank statement to see the amount I had deposited. After I sent my bank statement, they saw on my statement that I had received €400 from another person who had a player account and was taking over... and they considered this fraud because I had received this money. But I have a question: If I lost, wouldn't it still be fraud? The person who sent me this money owed me money. It's my problem. Where do I get the money from and what do I do with it? We are completely different people. We don't have the same addresses. We don't have the same names. There is absolutely nothing between us. We have conducted transactions in the past. They don't just say, "Look, it's just one transaction, and that was the intention of the fraud," about this one transaction. Can all these transactions between us be proven? I wasn't playing according to any strategy. I was simply playing normally at this casino. I asked above: If I lose, isn't it cheating? Or is it cheating if you only win? I think their goal in not giving me any money was to make it look like a scam. Depositing money at a casino is about luck. It's not about getting along with a friend and developing a strategy to win. You can check the game during play, and it's clear that no strategy was used. Money was deposited to lose or win, but their simplest option said it was cheating so they wouldn't give me these winnings. The terms and conditions say a lot, but nothing is clearly specified.

Automatic translation:
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Dear Marius17,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you, I would like to ask you a few questions:

  • How many deposits did you make into this casino?
  • Did you deposit the €400 right after you received this amount from another person playing at this casino?
  • Were you aware that your friend also has an account at this casino? Has he used the same bonuses as you, by any chance?
  • Has your account or your friend's account been fully verified?

Many casinos enforce strict anti-fraud and anti-bonus abuse policies, which often include rules against transferring money between accounts, even if the transaction was unrelated to gaming. These measures are in place to prevent money laundering or potential abuse of promotional offers.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Translation

I want to tell you exactly how it all happened from the beginning. I tried to make a deposit with them on the 19th, but it didn't work. And on the 20th or 21st, Dana's manager at Bizzo emailed me and told me to try a different payment method. At that time, I didn't have any money in my account, so I spoke to this person to transfer my debt. When I received the money, I made a deposit with Bizzo because they also offered me a 150% bonus. Later, I asked the person who sent me the money if they had a casino account with Bizzo. He told me he had a casino account with Bizzo since 2021, but he hadn't really played much. He checked the account, and it was perfect. He made the withdrawal and lost it at this casino. I didn't know this person had a Bizzo account. Later, she told me that she had had a Bizzo account for four years. There was no fraudulent activity. The casino decided not to release the money. This was the easiest method because I have confirmation from the bank that this transfer was not fraudulent or had any problems like this. I have confirmation directly from the bank. Banks do not accept fraudulent transfers or accounts that commit fraud. This person had an account in this casino for four years, but it was four years with €400. You cannot commit fraud, plus with this €400 and with the €600 bonus from them, this bonus had to be up to €40,000. I want to clarify that I received the transfer from this person on the 21st, but when I tried to make a deposit with them on the 19th, I did not have the €400 transfer I received from this person. From this, it is logical that it is not a fraud, since I tried to make this deposit with them before I I received money from this person. I want to tell you exactly how everything happened from the beginning. I tried to make a deposit with them on the 19th, but it didn't work. And on the 20th or 21st, Dana's manager from Bizzo emailed me and told me to try a different payment method. At that time, I had no money in my account, so I spoke to this person to transfer my debt. When I received the money, I made a deposit with Bizzo because they also offered me a 150% bonus. Later, I asked the person who sent me the money if they had a casino with Bizzo. He told me he had a casino with Bizzo since 2021, but he hadn't really played much. He checked the account and it was perfect. He made the withdrawal and lost it in this casino. I didn't know this person had a Bizzo account. Later, she told me that she had had a Bizzo account for four years. There was no fraudulent activity. The casino decided not to release the money. This was the easiest method because I have confirmation from the bank that this transfer was not fraudulent or had any problems like this. I have confirmation directly from the bank. Banks do not accept fraudulent transfers or accounts that commit fraud. This person had an account in this casino for four years, but it was four years with €400. You cannot commit fraud, plus with this €400 and with the €600 bonus from them, this bonus had to be up to €40,000. I want to clarify that I received the transfer from this person on the 21st, but when I tried to make a deposit with them on the 19th, I did not have the €400 transfer I received from this person. From this, it is logical that it is not a fraud, since I tried to make this deposit with them before I received money from this person

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Translation

I was only able to make one deposit at their casino because I tried to make a deposit on the 19th, and it didn't work. When I tried to make a deposit at their casino, I had the required funds, and it was still €400. I wanted to make a deposit, and when I tried to make the deposit on the 19th, I didn't have the €400 I had received from this person, the amount I had received from this person on the 21st. As I explained, I had no knowledge that this person had had an account at this casino for so many years. And yes, on the 21st, after this person made a transfer to me, I deposited with them at the casino because the 150% bonus was only valid for five hours. And when I tried to make a deposit with them on the 19th, and it didn't work, I contacted them personally via chat. It follows that I did not commit fraud and had no intention of doing so, because my bank statement clearly shows that the amount I received from this person was received on the 21st, not the 19th, when I attempted to make my first deposit at their casino.

Automatic translation:
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Well, yes, sir, I have to prove these things. The casino can say yes, he committed fraud and just close the topic.but once I have confirmation that I gave him money, I have this confirmation in my bank account, I can prove to them that in a few days I will open an account with them, I will make an account with them, I made a transaction with this person, I lent him the money.These things need to be taken into account. It's not like he gave me money on the 21st and I put it in the casino and they say I committed fraud.because it's very simple for them This is considered fraud so they don't give me €3000. it's very simple.but they also have to bring evidence regarding this case

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and I can offer that I gave money to this person on the 18th and he returned it to me on the 21st.and this casino can see this on my bank statement that I gave them

Casino Guru is examining the case

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