The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.
KinBet Casino - Player believes that their withdrawal has been delayed.
Amount: €500
KinBet Casino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
KinBet Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.6. Explore this casino’s Safety Index
Opened
Current status
Waiting for a delayed payment
3d 18h 2m 58s
Case summary
13 hours ago
Public
Public
3 days ago
Translation
Good morning, I requested three withdrawals starting from March 21st and in the following 3 days for a total of 1400 euros. Despite my constant complaints and insistence they still have not been able to process the first requested withdrawal of 500 euros. The casino says that it takes 1 to 3 business days, but I have reached a week. It cannot go on like this
Automatic translation:
Public
Public
3 days ago
Dear Vdan,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Public
Public
yesterday
Translation
Good morning, I have asked several times to verify the documents, but they insist that there is no need, that there is only a delay and that as soon as there is news they will let me know via email, but I wonder why write that the withdrawal arrives in 1/3 working days if in reality we have arrived at almost 10 days?
Automatic translation:
Complaint is pending and will be processed in 3d 18h 2m 58s
