VegasCasino.io - Technical glitch in a slot game.

There game gave me free spins and it reset I never got the spins. I reported it just to be told everything was working ok. After they sent pics of my spins I pointed out the feature and they still denied it It took six days and all they gave me was free spins on some l ame games when. I was betting .32 mbtc per spin and was hitting min 16mbtc on feature and they gave me free spins on some lame game where I won 4 mbtc and I had to buy them and point show them what spin I won Cuz they just said I didn't get feature

Hello, Ken.

Thank you very much for submitting your complaint through our website. We are sorry about your negative experience. Could you specify the value of free spins you think you should have received because of the technical glitch? Have you informed the casino that the compensation was not sufficient? 

Best regards, Jozef

Dear Ken,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.