Unibet Casino - Player’s winnings have vanished.

Won DKK 15,000 at Unibet

When I go to payout it says that I have too little money in my accounts, which I do not understand because I know I have won them.

Finder asked after some time that they have been put into a random match, which is lost, and I had not even put that money into the match, and that match was completely unknown to me.

I write to Unibet live chat immediately where I explain what has happened and her in support is really bad at helping, and just get told that it can not happen Jim them and they have the only computer system that never makes a error, which does not fit. All computer systems can make mistakes, and clearly read many places here on the web that I am not the only one who has been exposed to this.

Then write an Email to them where it's something better, where they think my accounts have been hacked, and they say they will not do anything, and they keep my money, which I do not think is okay at all. The money has landed in their account, so they should send it back to someone if an error has occurred, or give compensation .....

Dear Andres,

Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting? Have you played in casino section as well, or sports only?

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Has sent you an Email

Thank you very much, Andres, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.