Thor Casino - Player's winnings are confiscated.

Hi ‏i want to complaint that casino take for me 38 dollar when i win in 99 dollar i past already bouns and i ask from her to change this to cash not bonus cash she's because I want to push money and she said you can push the money and she doesn't tell me if I push the money the $38 that's it's not possible that they take for me money and I want this back I don't care this casino is cheating people and take from money that's not belong to them so I want that money and that's it I hope someone you're my sound and real do something for me and the and i dispit 38 doler and get 38 doler bouns i win 99. Doler and ater this she say the she i could If I calculate this and the bonus together 38+38=76 and I already exceeded the sum of the bonus when I withdrew the money I only had NIS 58 left the take form them 23 doler

Dear litalbron221,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what type of bonus you activated and played with? Ideally, send me a link to the bonus, or a screenshot of the bonus along with its specific Terms and conditions.

Could you please confirm whether you requested a withdrawal of your winnings from this bonus and if they have already been paid out to you?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

As I explained in advance, I deposited $38 and the bonus is 100% on the deposit, that is, if I deposited $38, you get $38. I earned $99 and I told her to turn it into liquid money so that I could withdraw it. She did not agree to make the money liquid so that I could withdraw it and told me that I could withdraw it

In any case, this site should be closed, he is a liar, please help me close it and do justice, because you really can't let them continue to steal from me, it may be small sums, but from others, I don't want to know that someone should do something so that they stop exploiting people who use their site, please

Thank you for your replies. We are committed to helping you resolve this case to the best of our ability. However, to do so, we need your full cooperation and as much information as you can provide.

Could you please forward all the communication between you and the casino’s customer support regarding this issue to veronika.f@casino.guru?

Thank you for your understanding and assistance.

Dear litalbron221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello I don't have the couvsen is the day couplint but please check how this casino work because ihave filillng the casino still money from peopleAnd they have an economical method to do it, so please if there is someone who oversees conduct to check it

Did you finish wagering your money before you submitted a withdrawal request?

How much money did you request for withdrawal?

Did you receive any winnings from the casino or was your withdrawal request declined?

Dear litalbron221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.