Thor Casino - Player's winnings are confiscated.

Hi ‏i want to complaint that casino take for me 38 dollar when i win in 99 dollar i past already bouns and i ask from her to change this to cash not bonus cash she's because I want to push money and she said you can push the money and she doesn't tell me if I push the money the $38 that's it's not possible that they take for me money and I want this back I don't care this casino is cheating people and take from money that's not belong to them so I want that money and that's it I hope someone you're my sound and real do something for me and the and i dispit 38 doler and get 38 doler bouns i win 99. Doler and ater this she say the she i could If I calculate this and the bonus together 38+38=76 and I already exceeded the sum of the bonus when I withdrew the money I only had NIS 58 left the take form them 23 doler

Dear litalbron221,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what type of bonus you activated and played with? Ideally, send me a link to the bonus, or a screenshot of the bonus along with its specific Terms and conditions.

Could you please confirm whether you requested a withdrawal of your winnings from this bonus and if they have already been paid out to you?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika