The player's withdrawal was delayed. The complaint was resolved successfully and the player received their winnings.

Hi so I have been playing and depositing alot on comet room/planet 7 I have won a fee times but have ended up playing my winnings as they said the card I deposit with can not be used to withdraw with..this time I won $500 and opened up a Bitcoin account to withdraw with which I did..next couple days got to sign in to casino and it's goes to white screen saying can't connect with this website..I have sent emails to comet room with no replying from them..stay away from planet 7/,comet room

Dear flukey3233,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, could you please advise to which casino is this complaint related?

https://www.cometroom.com/ or https://www.planet7casino.com

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi yes it's cometroom.com

I have some how come across a new casino which ended up being the old comet room casino...

So it's all sorted now thankyou

Thank you very much, flukey3233, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear flukey3233,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi no I'm still waiting for the casino to process my withdrawal...

Could you please advise to which casino is this complaint related? Thank you very much.

https://www.cometroom.com/ or https://www.planet7casino.com

Dear flukey3233,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I do apologize, flukey3233, but I'm very confused. Your problem with cometroom.com has been resolved, correct? Now you're experiencing another withdrawal issue related to a different website. Could you please advise the exact URL of casino?

No cometroom has now changed its name to Zenith room

Thank you very much, flukey3233, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello flukey3233,

I have reviewed your case and made contact with the casino in question.

Their response via email:

"- flukey3233, had a $500 BTC withdrawal of which $158 is ineligible (match bonus) so $342 was approved today and will paid by end of this week."

Please do let us know if you receive the payment.

Still nothing I'll never play there again

Hello Flukey3233,

I will attempt to contact the casino one more time. Please let me know if you do receive payment in the meantime.

Hello flukey3233,

I had a response via email from the casino regarding your payment, in which they have stated:

"The item was approved Jan 18, paid on Jan 19 and confirmed completed by our processor on Jan 25.

The amount of time it takes for the player to receive in their bank account, after processor confirmation, can be as little as one business day to as much as a couple business days, assuming the player furnished payment details were correct."

Have you received the payment yet?

Dear flukey3233,

Could I ask you to please confirm if you have received payment? If we do not hear from you within the set timeframe, the complaint will be rejected.

Hi yes I have thank you for your help

Dear flukey3233,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.