The player from Romania deposited $25,000 but, after losing $4,000 and attempting to withdraw the remaining funds, he found his account blocked with no response from the casino via Telegram or email.
Heybets Casino - Player’s account has been closed.
Amount: 21,000 ₮
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Heybets Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 43m 3s
Case summary
3 hours ago
Public
Public
4 hours ago
I deposited about $25,000, lost $4,000, the limits were really low, so I decided to withdraw all the money. Of course, the money never arrived. My account was blocked immediately, and there was no response on Telegram or email. 100% scam.
Public
Public
3 hours ago
Dear wallter,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify what types of games you played (e.g. slots, live casino games, sports betting)?
Did you wager your deposit at least once before you attempted to withdraw your balance?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino?
When was the last time you successfully communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
