Heybets Casino Review

The player from Lithuania experienced difficulties with withdrawing money from the casino. His account was blocked after he submitted four withdrawal requests without receiving any of his winnings. The Complaints Team clarified that the issue was related to sports betting and did not fall within their jurisdiction for intervention. Consequently, the complaint was rejected due to insufficient insight into the specific circumstances surrounding sports betting accounts.

The player from Sweden encountered an issue after requesting a withdrawal of 300 USD from Heybets, as his account had been locked without prior notice. Despite having received confirmation from support regarding the payment, he had not received any communication or explanation for the account status. The Complaints Team had attempted to contact the casino multiple times for clarification but had received no response. As the casino operated without a valid license and lacked an ADR service, the complaint was marked as 'unresolved' due to the absence of cooperation from the casino. The player was advised to consider casino reviews and ratings in the future to prevent similar issues.

The player from Ukraine opened an account and deposited 1100 USDT, making successful small withdrawals initially. However, after winning 2300 USDT, he faced delays with KYC verification, having submitted extensive documentation. Despite contacting multiple representatives, he did not receive a response for four months, and his withdrawal request was cancelled. The Complaints Team attempted to facilitate communication with the casino to resolve the issue, but due to the casino's lack of response, the complaint was closed as ‘unresolved’.

The player from British Columbia had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The complaint was ultimately rejected after the player requested to close it, indicating dissatisfaction with the casino's payout practices and a belief that the withdrawal would not be fulfilled. We acknowledged the player's concerns and remained available for future assistance if needed.

The player from Lithuania had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had attempted to assist the player by communicating with the casino; however, repeated attempts to obtain a response were unsuccessful. The casino's lack of cooperation, coupled with its unlicensed status, had led to the complaint being marked as 'unresolved.' The player was informed that if the casino decided to respond, the complaint could be reopened for further assistance.

The player from India had his account blocked after he requested a withdrawal of his winnings. Despite multiple attempts to contact the casino for clarification, he received no response regarding the account's status or the reasons for the blockage. The Complaints Team made several efforts to engage the casino but ultimately found it uncooperative, as it operated without a valid license. Consequently, the complaint was marked as 'unresolved', with the hope that the casino's rating decline might prompt a response in the future.

The player from Turkey had reached $1600 in winnings and had tried to withdraw, but was asked to complete KYC procedures. Despite providing the necessary documents, including a photo with ID and the current date, the player had been waiting for nearly two weeks with no response. The Complaints Team had attempted to facilitate communication with the casino and had extended the timeline for responses multiple times, but ultimately marked the complaint as 'unresolved' due to the casino's lack of cooperation. Casino requested reopen, with information about player's missing verification document. Player haven't responded to the questions, which caused the complaint to be rejected.

The player from India had made two withdrawal requests in late June and early July, provided KYC documentation on 3 July, and was informed to wait up to 7 days for verification. Despite following up, they had received no communication from the casino since 10 July. The Complaints Team had extended the investigation period multiple times but ultimately had to reject the complaint due to the player's lack of response to inquiries regarding the status of their verification and withdrawal requests.

The player from Italy had requested a withdrawal less than two weeks before submitting his complaint. His money had not been received yet. The delay had been attributed to ongoing KYC verification, which the player stated had been in process since June 23. All requested documents had been submitted by the player. The Complaints Team had attempted to facilitate communication with the casino but had faced repeated non-responses. Ultimately, the complaint was marked as 'unresolved' due to a lack of cooperation from the casino.

The player from Ontario had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout has not been received yet. The complaint was closed by the Complaints Team due to non-cooperation from the player during the resolution process.

The player from Spain discovered a bug at Heybets which allowed him to win some money. Although these winnings were approved for withdrawal, subsequent deposits were confiscated by the casino after they identified the bug exploit. The confiscated deposits totaled $3k and the overall affected amount went up to $5k. We were unable to investigate further and had no choice but to reject the complaint due to the player's lack of response to our messages and questions.

The player from Italy faced account deactivation following a prolonged and unresolved KYC process, despite having willingly provided all information requested by the casino. This occurred as he attempted to withdraw his winnings of 2,000 euros. After extensive communication and document submission, the casino eventually reactivated his account, allowing him to submit a new withdrawal request. However, the withdrawal was later declined without a clear reason, leading to further delays. Ultimately, the complaint was closed as 'unresolved' due to the casino's lack of response, which may have negatively affected its rating.

The player from Isle of Man had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had been advised to wait for 14 days for the withdrawal to process, as this delay might have been due to unfinished KYC verification or high volume of withdrawal requests. The player had confirmed he had been KYC verified as per the casino's terms, and had previously made successful withdrawals. After our intervention, the player informed us that he had received his winnings and requested the complaint to be closed. We had marked the complaint as resolved.

The player from the Netherlands reported that his accumulated cashback on Heybets.io had been unfairly depleted multiple times. Despite promises from the casino to correct the issue, the player claimed these promises were not upheld. The player had played with both the daily and weekly rakebacks and observed inconsistencies in the awarded amounts. The casino acknowledged initial issues with their monthly bonus feature but asserted that the current amounts were correct. The player disputed this, citing significant reductions in the cashback amount. Despite our attempts to mediate, the casino did not provide further clarification or resolution. Therefore, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We recommended the player to contact the Gaming Curacao Authority for further assistance. After that we have received information from the casino that the player had experienced technical error which did not have any influence on the bonus balance, but only on the visual displaying of it. Therefore, we have rejected the complaint, basing the decision on the fact that no funds had been affected by the error.

The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. His winnings hadn't been obtained up to that day. We had informed him about the usual processing time for withdrawals and advised patience. However, the player decided to give up on the claim before any resolution could be reached. Consequently, we closed the complaint as per the player's decision.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. He claimed to have provided all necessary documents to the casino but received no response. The casino, however, stated that they were still awaiting KYC information from the player. Despite our team's efforts to mediate, the player eventually cancelled the withdrawal and forfeited his balance, claiming that he believed he would not be paid. As the funds in question had been spent, we were compelled to reject the complaint. We advised the player to maintain better communication in future complaints to avoid such outcomes.

The player from Russia reported a delayed withdrawal from Heybets Casino after his initial request on February 1st. Despite having provided all requested KYC documents, he received no updates or responses. We attempted to mediate by contacting the casino multiple times but received no response. The complaint was marked as 'unresolved', which potentially affected the casino's rating. The player was advised to contact Gaming Curacao for further assistance. The casino later claimed that the player had been fully verified and was able to withdraw his money but had no active withdrawal request. The player reported that he was asked to provide new documents for verification; however, the casino did not specify the format. Despite our attempts to contact the casino, it stopped responding, and therefore the complaint was closed.

The player from Lithuania won 70k, but his account was subsequently closed. The casino didn't respond to his messages, and the reason for the account closure was unclear. The player didn't complete the account verification due to the casino's lack of response. He played the casino game "Space Xy," and his account was created on 2024-03-02. His winnings were accumulated with a deposit bonus of 20 EUR. The player was willing to accept a lower amount of 2k EUR due to his urgent need for funds. The casino claimed that the player's winnings were a result of a display issue and not actual winnings. Additionally, the casino accused the player of breaching their terms by having multiple accounts. However, the casino failed to provide evidence of the technical error or the alleged multiple accounts. We were forced to close the complaint as 'unresolved' due to insufficient evidence. The player was advised to contact the Gaming Curaçao Authority for further assistance. We later reopened the complaint and were provided with the evidence of technical glitch from the casino. The complaint was subsequently rejected.

The player from Sweden experienced extensive delays in withdrawing $2276 from an online casino. The casino requested multiple rounds of KYC verifications, including ID, proof of address, and source of wealth. The player attempted to verify his account for over two months, but the process was slowed by language barriers, miscommunications, and unresponsive customer support. Despite providing numerous documents, the casino requested additional verification through a letter, which the player did not receive. The casino ceased communication, leading the player to label them as fraudulent. We marked the complaint as 'unresolved' due to the casino's lack of response and suggested the player contact the Gaming Curacao Authority for further assistance.

The player from Greece had experienced a delay in withdrawal due to extended verification. The casino had asked for additional documents for verification but had stopped responding to the player after 15 days, despite daily messages. The player's winnings had been solely from sports betting, as the casino games on the site had not been functioning. Despite our repeated attempts to communicate with the casino, we had received no response. Consequently, the issue had remained unresolved. We had advised the player to file an official complaint with Gaming Curaçao, the licensing authority. Later, the casino responded and had completed the KYC procedure, allowing the player to withdraw their winnings of €620. The issue had been successfully resolved.

The player from Ireland reported that, after he had deposited money into his Heybets account, the funds were not credited to his casino balance. Despite evidence of the transaction in the deposit history, the player had no gaming history on the site. We had recommended the player to contact his payment provider for further investigation as the casino usually had its hands tied in such cases. However, the player failed to respond to our messages and provide further information, which led us to be unable to investigate further. Consequently, the complaint was rejected.

The player from Lithuania had initiated withdrawal requests totaling $394.79 but had faced several verification hurdles. Despite promptly providing the requested documents (including ID, proof of address, and source of wealth), their withdrawal request was still pending after nearly a month. The player had also submitted an employment contract as requested by the casino. After a prolonged period of silence from the casino, we had extended the complaint timer. The player finally confirmed that the withdrawal had been successful and requested the case to be closed. We had since marked the complaint as 'resolved'.

The player from Malta had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. Following the advice of the Complaints Team, the player had waited for 14 days after the withdrawal request. The player then confirmed that the casino had sent the withdrawal.

The player from Romania was experiencing issues with her cash-out on Heybets. Despite multiple attempts and having provided the necessary KYC documents over a week prior, the withdrawal remained unprocessed and she was struggling to get clear answers from customer support. After multiple interactions with the casino and the complaints team, the casino had stated that there were no open withdrawals on her account. The player was asked for updates but failed to respond. Consequently, the complaint was rejected due to the lack of response from the player.

The player from the Netherlands had been playing on Heybets for about 5 weeks without any issues until a withdrawal request for 5K was made. The casino had requested account verification which was completed, but afterward, the player had found it impossible to access the website or log into the account from the Netherlands. The player had provided the casino with the necessary documents for verification. However, the casino's response had been unsatisfactory, citing ongoing KYC checks and the player's location as reasons for the delay. Despite repeated attempts by the Complaints Team to solicit a clear response from the casino, the issue had remained unresolved. The player had failed to respond to the latest messages, leading to the complaint being rejected.

The player from Texas had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. The player had claimed that the casino was stalling the verification process and the payment of his winnings. The casino had argued that the player was from a restricted area and hence, they could only refund his initial deposit and close his account. The player contested this, stating that the casino had known about his location from the beginning. The Complaints Team had urged the casino to pay the player in full, as the player's country of residence had not been checked during registration. However, the casino maintained their stance. The Complaints Team marked the complaint as 'unresolved', which negatively affected the casino's rating. They also advised the player to contact the Gaming Curacao Authority for further assistance.

The player from Germany had requested a full refund of their $592 deposits from Heybets Casino, citing that the casino did not accept players from her country according to their Terms & Conditions. The player informed us the funds had not been confiscated by the casino, but were lost instead. We could not request a refund on her behalf. As a result, the complaint was rejected due to the absence of unjust actions from the casino's side.

The player from Sweden had faced an issue with the casino's deposit bonus policy. He had deposited $20 expecting a 200% bonus, but was surprised to find that the bonus funds needed to be wagered 30 times before withdrawal. He also had difficulties in receiving assistance from the casino's support team. We had explained that the wagering requirements were a common practice and asked for further details to investigate. However, the player did not respond to our inquiries, leading us to reject the complaint due to insufficient information.

A player from Singapore deposited money to claim a bonus but discovered the games in their jurisdiction didn't contribute to the wagering requirement. When they cancelled the bonus, the site also took away their deposit of 0.39789 ETH. No response has been received from support. The complaint was resolved as the player's missing balance got credited.

The player from the United Kingdom had requested a withdrawal weeks ago that had not been processed yet. The casino had requested multiple KYC documents, yet the issue persisted. The player had confirmed he had provided all the necessary documents, including the source of funds proof. After our intervention and communication with the casino, the casino had confirmed that they were reviewing the documents. Eventually, the casino representative had informed us that the player's withdrawal request had been processed. The player then confirmed receipt of his funds. Consequently, we had marked the complaint as 'resolved'.

The player from Russia had submitted a withdrawal request over a month ago but did not receive his winnings. The casino had repeatedly requested various documents for KYC verification and proof of the source of wealth, which the player provided. However, the casino kept requesting more documents, causing significant delays. Despite the player's frustration and our team's attempts to mediate, the issue went unresolved due to the casino's lack of a satisfactory response or solution. The player also reported issues with accessing his account. The casino claimed to be waiting for further documentation, but the player disputed this, stating that all necessary documents had been provided. Despite numerous attempts to resolve the issue, the casino did not provide a satisfactory response, leading to the complaint being closed as unresolved.

The player from Russia had been waiting for verification since August but was told that the department was overloaded. He had provided several documents for verification, including a photo of his passport, bank statement, selfies with his passport and text, and source of funds. However, the casino had confirmed that two of his winning bets were rolled back due to a suspended odds section, and his withdrawal request of $182 would not be processed to cover the negative balance from the rolled-back games. Despite extending the timer for a response, the player did not reply, resulting in the rejection of the complaint.

The player from France is unable to withdraw the funds ($650) from Heybets. After a pending withdrawal and unsuccessful attempts to reach support, the casino requested KYC documents, only to then inform the player that France is a restricted country, leading to account closure. The casino allowed deposits and gameplay, despite the restriction. The complaint was resolved as the player received his money.

The player from Luxembourg had submitted a withdrawal request less than two weeks before they contacted us. Winnings had not been obtained up to that day. The player had expressed frustration about the casino's advertised instant withdrawals not being instant. Despite our attempts to communicate with the player and the casino's claim of no open withdrawals, the player had insisted they hadn't received their winnings. The casino representative had confirmed multiple withdrawal requests were cancelled shortly after being made. Due to the player's lack of response to further inquiries, we were unable to continue the investigation and the complaint was rejected.

The player from The Netherlands had an issue with Heybets Casino allowing registrations from restricted countries, including his own. He requested a refund of all his deposits, citing earlier cases where the casino had refunded players from restricted countries. The player submitted a complaint to the licensing authority, and they were waiting for the decision. However, the licensing authority did not provide any resolution. The issue was closed as unresolved due to conflicting evidence we received from both the casino and the player.

The player from Norway has a problem with withdrawal due to a pending KYC verification process. Despite providing the required details, he has not received any response or updates on his verification status from the casino's support team. After we contacted the casino, it turned out that the case was purely sports betting related so we were forced to reject the complaint.

The player from Armenia has been accused of opening multiple accounts. The casino blocked their account without processing the withdrawal. We received clear evidence confirming that the player opened more than one account at this casino, therefore we rejected this complaint.

The player from Bulgaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for playing from a restricted country. After initially closing the complaint as unresolved, the casino decided to reconsider its position and found together with the player a suitable solution for both parties.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United States has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the US made a deposit, however, she is not able to play any games. She is not able to withdraw her deposit. The complaint was rejected because the player didn't respond to our messages and questions. The player later send us an email confirming that the issue was resolved.