Heybets Casino Review

The player from Lithuania had initiated withdrawal requests totaling $394.79 but had faced several verification hurdles. Despite promptly providing the requested documents (including ID, proof of address, and source of wealth), their withdrawal request was still pending after nearly a month. The player had also submitted an employment contract as requested by the casino. After a prolonged period of silence from the casino, we had extended the complaint timer. The player finally confirmed that the withdrawal had been successful and requested the case to be closed. We had since marked the complaint as 'resolved'.

The player from Malta had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn't been received yet. Following the advice of the Complaints Team, the player had waited for 14 days after the withdrawal request. The player then confirmed that the casino had sent the withdrawal.

The player from Romania was experiencing issues with her cash-out on Heybets. Despite multiple attempts and having provided the necessary KYC documents over a week prior, the withdrawal remained unprocessed and she was struggling to get clear answers from customer support. After multiple interactions with the casino and the complaints team, the casino had stated that there were no open withdrawals on her account. The player was asked for updates but failed to respond. Consequently, the complaint was rejected due to the lack of response from the player.

The player from the Netherlands had been playing on Heybets for about 5 weeks without any issues until a withdrawal request for 5K was made. The casino had requested account verification which was completed, but afterward, the player had found it impossible to access the website or log into the account from the Netherlands. The player had provided the casino with the necessary documents for verification. However, the casino's response had been unsatisfactory, citing ongoing KYC checks and the player's location as reasons for the delay. Despite repeated attempts by the Complaints Team to solicit a clear response from the casino, the issue had remained unresolved. The player had failed to respond to the latest messages, leading to the complaint being rejected.

The player from Germany had requested a full refund of their $592 deposits from Heybets Casino, citing that the casino did not accept players from her country according to their Terms & Conditions. The player informed us the funds had not been confiscated by the casino, but were lost instead. We could not request a refund on her behalf. As a result, the complaint was rejected due to the absence of unjust actions from the casino's side.

The player from Sweden had faced an issue with the casino's deposit bonus policy. He had deposited $20 expecting a 200% bonus, but was surprised to find that the bonus funds needed to be wagered 30 times before withdrawal. He also had difficulties in receiving assistance from the casino's support team. We had explained that the wagering requirements were a common practice and asked for further details to investigate. However, the player did not respond to our inquiries, leading us to reject the complaint due to insufficient information.

A player from Singapore deposited money to claim a bonus but discovered the games in their jurisdiction didn't contribute to the wagering requirement. When they cancelled the bonus, the site also took away their deposit of 0.39789 ETH. No response has been received from support. The complaint was resolved as the player's missing balance got credited.

The player from the United Kingdom had requested a withdrawal weeks ago that had not been processed yet. The casino had requested multiple KYC documents, yet the issue persisted. The player had confirmed he had provided all the necessary documents, including the source of funds proof. After our intervention and communication with the casino, the casino had confirmed that they were reviewing the documents. Eventually, the casino representative had informed us that the player's withdrawal request had been processed. The player then confirmed receipt of his funds. Consequently, we had marked the complaint as 'resolved'.

The player from Russia had submitted a withdrawal request over a month ago but did not receive his winnings. The casino had repeatedly requested various documents for KYC verification and source of wealth proof, which the player provided. However, the casino kept requesting more documents, causing significant delays. Despite the player's frustration and our team's attempts to mediate, the issue went unresolved due to the casino's lack of a satisfactory response or solution. The player also reported issues with accessing his account. The casino claimed to be waiting for further documentation, but the player disputed this, stating that all necessary documents were provided. Despite numerous attempts to resolve the issue, the casino did not provide a satisfactory response, leading to the complaint being closed as unresolved.

The player from Russia had been waiting for verification since August but was told that the department was overloaded. He had provided several documents for verification, including a photo of his passport, bank statement, selfies with his passport and text, and source of funds. However, the casino had confirmed that two of his winning bets were rolled back due to a suspended odds section, and his withdrawal request of $182 would not be processed to cover the negative balance from the rolled-back games. Despite extending the timer for a response, the player did not reply, resulting in the rejection of the complaint.

The player from France is unable to withdraw the funds ($650) from Heybets. After a pending withdrawal and unsuccessful attempts to reach support, the casino requested KYC documents, only to then inform the player that France is a restricted country, leading to account closure. The casino allowed deposits and gameplay, despite the restriction. The complaint was resolved as the player received his money.

The player from Luxembourg had submitted a withdrawal request less than two weeks before they contacted us. Winnings had not been obtained up to that day. The player had expressed frustration about the casino's advertised instant withdrawals not being instant. Despite our attempts to communicate with the player and the casino's claim of no open withdrawals, the player had insisted they hadn't received their winnings. The casino representative had confirmed multiple withdrawal requests were cancelled shortly after being made. Due to the player's lack of response to further inquiries, we were unable to continue the investigation and the complaint was rejected.

The player from The Netherlands has an issue with Heybets Casino allowing registrations from restricted countries including his own. He requests a refund of all his deposits, citing earlier cases where the casino has refunded players from restricted countries. The player submitted a complaint to the licensing authority and we are now waiting for their decision.

The player from Norway has a problem with withdrawal due to a pending KYC verification process. Despite providing the required details, he has not received any response or updates on his verification status from the casino's support team. After we contacted the casino, it turned out that the case was purely sports betting related so we were forced to reject the complaint.

The player from Armenia has been accused of opening multiple accounts. The casino blocked their account without processing the withdrawal. We received clear evidence confirming that the player opened more than one account at this casino, therefore we rejected this complaint.

The player from Bulgaria has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for playing from a restricted country. After initially closing the complaint as unresolved, the casino decided to reconsider its position and found together with the player a suitable solution for both parties.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United States has deposited money into casino account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from the US made a deposit, however, she is not able to play any games. She is not able to withdraw her deposit. The complaint was rejected because the player didn't respond to our messages and questions. The player later send us an email confirming that the issue was resolved.