The player from the United Kingdom is unable to log into their casino account, and is seeking assistance regarding their balance of 4600 USDT in real money and approximately 11000 USDT in bonus funds.
BC.Game Casino - Player’s account is inaccessible.
Amount: 4,600 ₮
BC.Game Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
BC.Game Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 53m 40s
Case summary
2 hours ago
Public
Public
4 hours ago
Dear bcgamekillercom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- When did you create your account and when did you lose access to it?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
