Sportuna Casino Review

The player from Greece had been concerned about a withdrawal request made two weeks prior that hadn't been approved. Despite having reached out to the casino via live chat and email, he had only received generic responses and no progress on his withdrawal. He hadn't been asked for any identification documents for verification, which was typically required for larger withdrawals. He had last communicated with the casino on live chat to complain about his withdrawal delay. His winnings had been accumulated from playing slots. The issue was eventually resolved when he received his money, which had been delayed due to issues with the casino's payment provider. We marked the complaint as 'resolved'.

The player from Spain had faced betting restrictions and withdrawal delays. After he had increased his account balance to 1500€ from a 500€ deposit, his sports bets were limited to a maximum of 40€ per wager. He had been unable to withdraw his winnings even after several days, and the player had lost his winnings through further play. We explained to the player the importance of the KYC process in online casinos and that it might take several working days. Due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

The player from Spain had attempted to withdraw winnings via Visa, but the funds had been returned due to issues with the payment department. The casino had suggested a bank transfer, but the player had heard nothing since. The player had been seeking resolution for a week. Despite our attempts to gather more information and assist the player, he did not respond to our inquiries. Therefore, we could not investigate further and had to reject the complaint.

The player from Greece had experienced a delay in withdrawal that had lasted for 4 days. His attempts to reach the casino via live chat had been unsuccessful. We had advised the player that withdrawals could typically take up to 14 days to process and suggested he waited for this period before escalating the issue. We also extended the response time by 7 days. However, due to the player's lack of response to our messages, we were unable to further investigate the issue and had to reject the complaint.

The player from Spain had faced a significant delay in receiving his funds from Sportuna casino following his account closure. The casino had provided repetitive responses and seemed to have consistently delayed the payment process. The player had closed his account voluntarily due to potential gaming addiction issues and had been assured by the casino that he would receive his funds without any problem. Despite our efforts to assist, the player failed to respond to our questions and provide necessary communication proof, resulting in our inability to further investigate the case. The complaint was therefore rejected.

The player from Greece had had issues with withdrawing her funds from Sportuna Casino due to inconsistencies in withdrawal methods. After having deposited with Mastercard and being asked to withdraw via bank transfer, she had found these options unavailable or rejected. Despite numerous interactions with the casino's customer service, the problem had persisted. The player had been asked to provide screenshots of the available deposit and withdrawal methods in her casino profile. Eventually, the issue had been resolved and the withdrawal had been completed.

The player from Germany requested a withdrawal less than two weeks before submitting this complaint. After we contacted the casino representatives, they apologized for the delay and informed us that the winnings had been successfully paid to the player's account. The player did not confirm or deny it, so we rejected the complaint.