The player from Canada has pending withdrawal requests of $500 and $750 made five days ago, but none have been processed. He is unable to verify his account due to a message stating no verification is needed, despite wanting to withdraw his total balance of $6000. The customer support is unhelpful, providing repetitive responses.
Spinsy Casino - Player’s withdrawals have been delayed.
Amount: Can$8,000
Spinsy Casino
Safety Index:HighSafety Index
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8.9
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Waiting for Casino Guru to reply
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Case summary
3 hours ago
Sensitive attachment
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3 hours ago
I have request a withdrawall 5 days ago of 500$. They still havent process it, in the mid time i did 2 other withdraw request of 750$ and they are also pending, i look to
verify my account in the mid time and there is a message stating that i currently dont have to verified my account. I also have now a 6000$ balance that i want to withdraw the soonest. I did not accept any bonus when deposit by etransfer. The chat help always stat the same stories that doesnt help me on any ways. I have pictures of my claims. Please help me get my withdrawal request completed.
Public
Public
3 hours ago
Dear Thelastmann,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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