The player from Greece faced issues with Roby Casino, where promised bonuses and free spins were not credited after making a €20 deposit. Despite multiple attempts to resolve the issue through customer support, he felt misled and had only received a €20 bonus instead of the advertised offer. The complaint was ultimately rejected following the player's explicit request to close the incident, indicating he no longer wished to pursue the matter further. We expressed regret for not being able to assist him more effectively.
Roby Casino - Player is denied advertised bonuses and free spins.
Amount: ??
Roby Casino
Safety Index:HighSafety Index
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Closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Good morning.
My name is George.
Today, I made an account at Roby Casino with the following email address:
My registration was made with the bonus code:
FROSTYROBY25, which gave 100% of the deposit amount and 1000 freespins.
After completing the registration, I proceeded to deposit €20, as you can see in the second screenshot.
When the deposit was completed, I noticed that neither the 100% had been credited nor the 1000 freespins, which would give 100freespins/day.
So, in the chat of the same site, I asked to be credited with what the site itself said. From the conversation it emerged that they had finally fooled me, telling me that this offer did not exist, even though there was a friend of mine next to me who had already received this offer.
So I tried to register again, with another email and the same bonus code, and again the site said: 100% bonus capital and 1000 free spins.
I returned to the conversation in their chatroom and this time they refused, this time however closing the conversation violently.
In the third conversation in the chat, when I asked for the promised, they told me that they added a 20€ bonus from registration, I assumed that the problem was solved. But it had not been solved, because when the real money and the bonus ran out and I asked again for the 1000 free spins, they only credited me 20.
This is public mockery.
I am quoting the screenshots, which I have also sent to them, because they asked me to, as well as our conversations.
Please tell me how I can solve my problem.
Public
Public
3 months ago
Dear George-Mikel,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify where exactly you found the bonus code FROSTYROBY25?
- How many accounts have you created at this casino?
- Have you deposited 20€ into each of the accounts you created and played them away?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
3 months ago
Translation
Thank you very much for your immediate interest.
1. I found this code on the following website:
https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE
where the long code offer is still there.
2. On this casino website (I mean on Robycasino3) I only created my own account, after being encouraged by my friends and my sister, who had each created their own account and had received 1000 freespins on the game: It's Shark Time Xmas.
3. I have not deposited money into another account, because I did not create another one.
I hope I helped.
Thanks.
Automatic translation:
Public
Public
3 months ago
Could you please double-check if you provided me with the correct link? I was unable to locate the bonus code on the one you sent.
Additionally, I have a few questions to better understand your situation:
- Did your friend receive this offer on the same day you were trying to activate it and play with it, or was it received at a different day?
- Did your friend deposit the same amount of money as you?
Looking forward to your reply so we can assist you further.
Public
Public
3 months ago
Translation
I'm sending you the link again.
https://grlands.com/casino-hotel?gad_source=1&gclid=CjwKCAiAp4O8BhAkEiwAqv2UqDuMveTLxEf6U4be4jWOO3JWeuOlovLu9PeVdsXX4eTC1sTdZyYrEhoC0nYQAvD_BwE
As I told you, my friend had deposited the same amount, namely €20, a day or two ago.
The 1000 freespins are given in 100s each day. So, on the day of my registration, my friend played the 100 of the day.
According to the screenshots I sent you, both during registration and during the deposit it told me that I would get 100% of the amount plus 1000freespins. Once the deposit was completed, that changed. And I contacted them directly and they told me that this was not true.
Thanks.
Automatic translation:
