Roby Casino - Player is denied advertised bonuses and free spins.

Good morning.

My name is George.

Today, I made an account at Roby Casino with the following email address:

https://robycasino3.com/gr/.

My registration was made with the bonus code:

FROSTYROBY25, which gave 100% of the deposit amount and 1000 freespins.

After completing the registration, I proceeded to deposit €20, as you can see in the second screenshot.

When the deposit was completed, I noticed that neither the 100% had been credited nor the 1000 freespins, which would give 100freespins/day.

So, in the chat of the same site, I asked to be credited with what the site itself said. From the conversation it emerged that they had finally fooled me, telling me that this offer did not exist, even though there was a friend of mine next to me who had already received this offer.

So I tried to register again, with another email and the same bonus code, and again the site said: 100% bonus capital and 1000 free spins.

I returned to the conversation in their chatroom and this time they refused, this time however closing the conversation violently.

In the third conversation in the chat, when I asked for the promised, they told me that they added a 20€ bonus from registration, I assumed that the problem was solved. But it had not been solved, because when the real money and the bonus ran out and I asked again for the 1000 free spins, they only credited me 20.

This is public mockery.

I am quoting the screenshots, which I have also sent to them, because they asked me to, as well as our conversations.

Please tell me how I can solve my problem.

Dear George-Mikel,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

1. Could you please specify where exactly you found the bonus code FROSTYROBY25?
2. How many accounts have you created at this casino?
3. Have you deposited 20€ into each of the accounts you created and played them away?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika