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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Because it is clear that the player has no right for the winnings, we are clo... 4 years ago
Since we didn't receive any reaction from Fred we are rejecting the complaint. 4 years ago
Because of what we wrote above, we are closing this complaint as unresolved w... 4 years ago
I don't know Amanda how we can help you in this case. Just withdraw all your ... 4 years ago
If what I wrote before is what really happened, then I am very sorry, but the... 4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t res... 4 years ago
As per Thomas29 decision, we are rejecting a complaint.I wish you good luck i... 4 years ago
Finn and Casino representatives:We carefully considered all facts and decided... 4 years ago
Shirlene, I am very sorry, but the casino is non-responsive.I hope that the c... 4 years ago
Connerly, I am very sorry, but the casino is non-responsive.I hope that the c... 4 years ago
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