HomeComplaintsBetAmo Casino - Player breached bonus T&Cs.

BetAmo Casino - Player breached bonus T&Cs.

Amount: €150

BetAmo Casino
Safety Index:Above average
Submitted: 19 Dec 2019 | Case closed : 14 Jan 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

4 years ago

Rjeg from the Netherlands was accused of breaching T&C’s.

Public
Public
4 years ago

i was winning 2000 i say pay me out and the said i didt not correct gameplay . 

the,gamelog is not complete and so i lose my moey

 

https://drive.google.com/folderview?id=1QGUt-VPNptZ1oR37kAWETz7jglL1aGUv

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Public
4 years ago

Hello Rjeg

Thank you for submitting your complaint. From your screenshots I can see that you made €6 bets and won €10 multiple times. All BetAmo bonuses has a maximum bet rule €5. From these screenshots is it clear that you breached the terms and conditions. What did the casino write to you?

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Public
4 years ago

Dear Rjeg,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions and it is clear from the screenshots that T&C's were breached. 

 

The player can reopen this complaint anytime.

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