The player from Australia accidentally signed up with 2 email addresses. His account was blocked and winnings confiscated. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Australia had her withdrawal requests rejected and account blocked after using her brother’s device to log into the account. The complaint was closed as unresolved as the casino did not respond to us.

The player from Czech Republic is experiencing difficulties withdrawing their funds due to limited availability of payment methods. The complaint was closed as unresolved as the casino did not respond to us within the given time.

The player from Denmark had his winnings cancelled because of opening multiple accounts. After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved".

The player from Belarus didn’t pass the verification call and the casino did not provide any explanation as to why. We closed the complaint as unresolved because the casino failed to reply in the given time frame.

The player from Germany has been sharing a casino account with her husband. Additionally, both players, have deposited funds into one account using their own payment methods. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player played slots games with a deposit bonus, fulfilled all the wagering requirements, had the documents verified, and ended the play with the leftover balance of BTC1.32005238. After that, the casino confiscated the player's whole balance. Later on, the player received an email where it stated that they had broken few rules due to a collision with other players, provided incorrect registration data, developed strategies aimed to gain unfair winnings, made fraudulent actions against other online casinos or payment providers, created two or more accounts, and other types of cheating. The casino never responded to the player's emails nor did they provide any proof of breaking the rules of the casino. We believe that the information and proofs the casino presented are not justified enough to confirm the accusations against a player. There is no further information on this case.

The player 'koelie23' made a deposit of 200€ in 2017 and won 800€ . However, the casino conficated the winnings due to breach of the terms. The player wanted to know the cause of the breach but the casino didn't give any precise answer. Also, the player made this complaint several years later - in 2021. The mediator tried to contact the casino but the casino refused to communicate with them. There were no updates since then.

The casino confiscated the player's winnings of $675 and closed their account without an explanation. The casino recommended the player to contact their licensing authority, Curacao. Ever since then, there is no further information available.

David found his account blocked after the verification procedure. He received an email from the casino, but his replies are being ignored. We closed the complaint as ‘unresolved’ because the casino failed to provide the required information.

The player requested a withdrawal to a card which was denied, so they changed the withdrawal method to the bank transfer. However, the withdrawal request was for €19,000 and the casino said the maximum withdrawal limit was €1,000 per day instead of no limit. The player demanded to honor the casino's commitments and process the requested amount.

The player from Philippines is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

The player from Philippines has deposited funds into casino account in the amount lower than the requested minimum. Now they’re experiencing difficulties requesting a refund. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

The player complained about making a deposit via a bitcoin wallet but even though it went through nothing was credited to his casino account. The casino replied that the bitcoin address didn't belong to them and insisted on it even after the player provided a screenshot from the casino page.

A player from Italy complained about being allowed to register and play at the casino despite that his country of origin was restricted. Later, the player found about the country restriction, requested to have his account blocked, and demanded a refund of his deposits. The casino refused to refund his deposits saying he had accepted the terms and conditions at the registration. The case was given to a regulatory body for inspection.

The player from Portugal has requested closure of her account due to a gambling problem. However, by using a different email address, the player was able to open a new account with identical personal information and deposit funds.