HomeComplaintsMr Bet Casino - Player complains about long withdrawal times.

Mr Bet Casino - Player complains about long withdrawal times.

Amount: €2

Mr Bet Casino
Safety Index:Very high
Submitted: 20 Dec 2019 | Case closed : 14 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Eugenie from Germany is a little upset because casino didn’t pay out her winnings fast enough.

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4 years ago
Translation

no money paid out during a week report time ... the person from life chat had no idea about the work .. super ,, support reported no answer. report it to consumer protection headquarters in Germany -

Automatic translation:
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4 years ago

Hello Eugenie.

We are very sorry to hear about your troubles. I had a similar problem two years ago and it is typical during Christmas. Please be patient and let us know in case of any other issues. We wish you Merry Christmas.

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4 years ago

Dear Eugenie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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