Mr Bet Casino Review

The player from Canada had issues with the casino that allowed withdrawals without removing the corresponding funds, which he suspected was a tactic to encourage players to return and potentially lose more money. The player reported that despite withdrawing a total of $20,000, the full amount still appeared as available to play, leading to confusion and further losses. The Complaints Team acknowledged the player's frustration regarding the balance display but clarified that the casino's practices did not breach any terms or conditions. Consequently, the complaint was closed as no further assistance could be provided.

The player from Hungary faced ongoing issues with account verification and withdrawing funds, having uploaded a card confirmation document that had not been accepted despite nearly 30 days of effort. She anticipated another waiting period of 48 to 72 hours for a potentially negative response. The issue was resolved after the player successfully communicated with customer service, providing the necessary documentation, which led to the acceptance of the payment document. The complaint was marked as 'resolved' in the system.

The player from Ontario faces persistent issues withdrawing winnings from the casino, as they have repeatedly been asked to verify their account despite already being verified. This process has been ongoing for two months, with requests for documents canceled and reissued, leading to frustration and delays.

The player from Argentina faces account closure at Mr. Bet after attempting to withdraw winnings. He attributes the closure to confusion over using different emails for his Skrill account and the casino. Despite successfully depositing and playing, his withdrawal is left pending, and he is unable to access support.

The player from Poland faces a problem with withdrawing winnings after taking a bonus and legally fulfilling the requirements. Following a cash-out request, the casino closed his account without explanation, citing a provision that allows them to do so.

The player from Germany faced issues with a withdrawal of 300 EUR, which had been marked as processed but was returned to his account after a failed bank transfer. After multiple reminders and receiving misleading information from support, the player could only request a new withdrawal of 200 EUR due to wagering requirements and felt compelled to warn others about potential fraudulent practices. The Complaints Team acknowledged the player's frustrations and clarified that they could not assist further since the player had played away the remaining balance.

The player from Austria had his account blocked by MrBet after making a withdrawal following a bonus wager. The casino claimed he had a second account, which he denied, explaining that he used a joint bank account he shared with his wife, who also had an account with the casino. He requested proof of their claim but was refused. The Complaints Team concluded that the player's use of the same device as his wife to access their accounts constituted a breach of online gambling rules, leading to the rejection of the complaint.

The player from Quebec had been waiting 16 days for a withdrawal request made on September 24, with their documents repeatedly rejected for verification due to an address mismatch. Despite promises from customer service to expedite the address change, the player faced financial stress with a pending rent payment. The issue was resolved after the player successfully updated their address and completed the verification process. Subsequently, the player's withdrawals were processed, including a successful e-transfer, with the Complaints Team facilitating communication between the player and the casino to expedite the resolution.

The player from Austria faced a delay of over two weeks in withdrawing funds despite having a verified account. After submitting a request for an address change, he was repeatedly told that the department was busy, and he received no feedback for over 10 days. The Complaints Team was unable to proceed with the investigation due to a lack of response from the player, which led to the rejection of the complaint.

The player from Poland has been unable to withdraw 5400zł due to the rejection of documents linked to a change of residence address, despite earlier withdrawals being processed without issue. Multiple attempts to contact support have not led to a resolution.

The player from Germany faces an issue with a closed account that had a pending withdrawal of €1300. Despite having a verified account and not holding multiple accounts, the casino claims otherwise and has deactivated the account without providing proof. The player seeks either the return of the winnings or a refund of the deposits made.

The player from New Zealand had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout has not been received yet. The Complaints Team intervened by contacting the casino to clarify the situation regarding the player's deposit verification. It was determined that the player had not provided the necessary documentation to confirm the deposit made with a Paysafe voucher. Ultimately, the complaint was rejected due to the player's lack of response to requests for information needed to proceed with the investigation.

The player from Japan reports that their account was closed under clause 9.5 without justification, claiming they have not violated any terms. They also face unreasonable delays in the KYC process, with constant requests for additional documents despite prior submissions.

The player from Austria had their account locked due to an alleged duplicate account, despite only having one account and providing accurate personal information. They had recently won 10,000 Euros and were seeking assistance to unlock their account and process their payout. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.

The player from Japan had won approximately 1 million yen using cashback but found their account blocked without explanation when they attempted to withdraw. They sought clarification on the account closure and wanted to access their funds. The Complaints Team investigated the issue and contacted the casino, which provided evidence of a violation of terms and conditions. As a result, the steps taken by the casino were deemed justified, and the complaint was rejected.

The player from Japan experienced delays with identity verification after winning approximately ¥2,100,000 and intended to withdraw it. After submitting the required documents and a withholding tax statement, the review took a week and a half, and the player discovered that their account was locked without prior notification. The Complaints Team investigated the issue and found that the account had been closed due to violations of the casino's terms and conditions, specifically regarding bonus abuse and connections between multiple accounts. Consequently, the complaint was deemed unjustified, and the casino's actions were considered justified based on the evidence provided.

The player from Iceland faced delays in withdrawing their winnings and believed they were flagged for withdrawal issues. They threatened to report the casino to relevant services if the withdrawal process was not expedited. The player experienced multiple cancellations of withdrawal requests and lengthy verification processes, which led to frustration. After intervention from the Complaints Team, the player successfully received the withdrawals but remained dissatisfied with the delays and communication issues from the casino. The complaint was marked as resolved by the Complaints Team.

The player from Austria had won €4000 at Mr.Bet Casino but faced multiple delays in the verification process for withdrawal, needing to upload additional documents and waiting over 48 hours for responses. At that point, his bank details were under review again, causing frustration. The Complaints Team had extended the verification period by 7 days for further assistance, but due to the lack of response from the player, the complaint was rejected.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings had not been received yet. The Complaints Team had attempted to assist by informing her about the typical processing times for withdrawals and requesting updates regarding her situation. However, due to a lack of response from the player, the complaint had been rejected.

The player from New Brunswick had repeatedly uploaded documents to Mr Bet for verification, but they kept declining them despite previous confirmations. With an urgent need for her winnings due to an upcoming mortgage payment, she expressed frustration over the lack of communication and support from the casino's automated responses. The issue was resolved when the player finally received her winnings after a week of waiting.

The player from Austria had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The issue was resolved after the player’s account was verified and the withdrawal was processed successfully, leading to the player confirming receipt of the funds. The Complaints Team marked the complaint as resolved and offered assistance for any future issues.

The player from Austria faces a significant issue with his winnings after a large deposit of €20 led to a total balance of €51,000. However, due to casino policies regarding no-deposit bonuses, €49,744.71 was deducted from his account, leaving him with only €1,267.65 to withdraw. He believes he complied with the wagering requirements and is unsure of his next steps.

The player from Finland had a blocked account due to the casino's claim of violating terms regarding user information and sharing. The player insisted that he had not breached any terms or conditions. After reviewing the case and evidence provided by the casino, it was concluded that the complaint was unjustified due to multiple accounts linked to the player, which suggested potential bonus abuse. The casino's actions were deemed consistent with its terms and conditions, and a prior ruling from Curaçao eGaming also supported the casino's decision.

The player from Canada had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player expressed frustration over delays caused by a required address update, which the casino indicated could take up to 28 days due to GDPR procedures. After intervention by the Complaints Team, the player's address was successfully updated, and the withdrawal was received. The player decided to close their account due to the poor experience but confirmed that the issue had been resolved satisfactorily.

The player from Germany struggled to verify her account at Mr.Bet after being a member for several years. Since August 4th, she faced continuous requests for various document formats, including her Skrill account and a recent bank statement for address confirmation. The Complaints Team extended the verification timer by 7 days to allow for additional responses. However, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected.

The player from Quebec faced delays in withdrawing winnings from MrBet after providing extensive verification documents, including a bank statement and Gigadat confirmation. The casino requested additional proof that included a timestamp, which the player's bank could not provide. The player perceived this as a tactic to delay the withdrawal process and compiled various supporting documents. The issue was resolved after the player successfully verified his account and received a withdrawal of 7500 CAD, with the remaining amount planned to be gambled. The complaint was marked as resolved by the Complaints Team.

The player from Chile faced account blocking and withdrawal refusal due to alleged bonus abuse, despite having only purchased a free spins package and processed a withdrawal. The casino continued to send bonuses, which the player did not use. The Complaints Team concluded that the casino's actions were justified based on evidence of multiple accounts, resulting in the rejection of the player's complaint.

The player from Chile faced ongoing withdrawal delays at MrBet, where the casino requested unnecessary verification photos despite previous successful withdrawals. Recently, complications had arisen with withdrawals to her Neteller account, which now took over 24 hours instead of the usual 8. The Complaints Team informed that the player did not respond to inquiries, resulting in the inability to investigate further, leading to the rejection of the complaint.

The player from Austria had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced multiple rejections of her verification documents, which caused frustration and delays in receiving her winnings. After persistent follow-up and resubmission of documents, it was confirmed that her withdrawal had been approved and the funds were now in her account. The complaint was considered successfully resolved.

The player from Poland reported that after winning a substantial amount at Mr Bet Casino, his account was blocked, and his winnings were confiscated under a clause he considered abusive. He expressed frustration with the verification process that involved excessive document requests and believed the casino's bonus strategy encouraged deposits only to make it difficult to withdraw winnings. The Complaints Team reviewed the case and concluded that the casino provided evidence of low-risk betting that violated its bonus terms. Consequently, the team's decision was to reject the player's complaint, stating that the casino's actions were justified.

The player from Finland's account had been blocked, with the casino claiming a violation involving shared user, IP address, device, or payment account details. The player was certain that none of these conditions had been violated. After reviewing the case and the ruling from the regulator, it was determined that the complaint was unjustified due to breaches of the casino's terms and conditions, specifically regarding multiple accounts and bonus abuse. The casino's actions were deemed in accordance with its policies, and the player was advised to contact the casino for a refund of the last deposit if applicable.

The player from Germany had been unable to verify his account and process a withdrawal at Mr Bet since July 25. Despite daily attempts, numerous emails, and chats, the casino had been slow, requesting the same documents multiple times and failing to update the verification page properly. The player believed the casino was using stalling tactics. The issue was eventually resolved, as the player was verified and the winnings were transferred to his card promptly.

The player from Germany had requested a withdrawal of €800 from MrBet on 01.08.24, expecting it to be processed within 48 hours as per the casino's terms. Despite having a verified account and no history of issues, the processing was delayed, supposedly due to high demand. The player suspected stalling tactics and had saved the chat histories. The issue was resolved after the player threatened legal action and media involvement, which led to the approval of previously rejected documents and a successful payout.

The player from Portugal had their account blocked after attempting to withdraw €2,000 in winnings. The casino claimed that the player was involved in fraudulent activities, which the player denied. The same issue had occurred with the player's wife's account, which contained €1,778. After reviewing the case, it was determined that playing a specific game on two devices simultaneously provided an unfair advantage, violating the casino's terms and conditions. Consequently, the complaint was closed as the casino acted within its rights based on the evidence presented.

The player from Denmark had won and attempted to withdraw his winnings but was informed of the need for verification. The process was delayed due to an outdated address on his profile. He had requested an address update, but despite waiting for 8 days, he received no resolution. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation.

The player from Alberta had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had extended the investigation period by 7 days to allow the player to respond to queries regarding her account and withdrawal status. However, due to a lack of response from the player, the complaint was unable to be further investigated and was consequently rejected.

The player from Japan requested a withdrawal of 500,000 JPY on June 21, but it had yet to be approved. Despite submitting the required credit card details and additional documents, they faced repeated rejections and a lack of response for over two weeks. The player provided various documents, including a credit card statement and a bank account screenshot, but continued to face delays. The issue was resolved after the verification was completed, and the withdrawal was approved and received. We marked the complaint as resolved.

The player from Austria had completed the initial verification process successfully but then faced issues verifying her Jeton wallet. The casino had requested an incorrect ID, which was actually the transaction ID of her deposit. Despite her multiple attempts to explain this error, she continually received standard responses and her documents were rejected. The issue was resolved after we invited the casino to review the documents again, leading to the successful verification of her account and the release of her withdrawal.

The player from Poland had PLN 1,383 confiscated from his real money balance after activating a PLN 15 bonus. Despite only playing with real money and attempting withdrawals, the casino removed the bonus with a comment and later seized the entire balance citing bonus terms, which the player disputed. The issue was resolved as the casino returned the confiscated money, attributing the problem to a system error. The complaint was marked as resolved.

The player from Uruguay had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. The delay was caused by repeated failed withdrawals and account verification issues. The casino eventually processed the payments in weekly installments due to their payout policy. The player confirmed receiving the full amount, and the complaint was marked as resolved.

The player from Chile had his account verified and won a large prize. However, when he attempted to withdraw, the casino requested additional documentation regarding a debit card deposit, which was repeatedly rejected despite multiple uploads. The player eventually received support from his bank and the casino's VIP manager, Isabela, which led to the successful verification of his documents. The issue was resolved, and the player's account was regularized.

The player from Saskatchewan had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We advised the player to wait at least 14 days for the withdrawal to be processed. Despite extending the response time by 7 days, the player did not respond to our messages. Consequently, the complaint was rejected due to lack of response.

The player from Austria faced significant issues with the verification process. Despite submitting documents multiple times, they were consistently rejected without explanation. Support was unhelpful, and the player needed assistance to resolve the issue. The Complaints Team assisted by requesting all relevant communication and evidence, and after persistent follow-up, the player's address was updated, and the account was finally verified. The player confirmed receiving her winnings, and the complaint was marked as resolved.

The player from Chile was unable to withdraw funds due to verification issues. The casino requested a document containing full name, account number, and transaction details, but this information was not available in the player’s virtual account app. Despite providing alternative documents from his bank, the casino’s verification portal rejected them. The issue was resolved when the player verified his account and successfully transferred his winnings.

The player from Germany won 5000€ on May 31, 2024, and requested a withdrawal, but did not receive the funds. Despite submitting multiple proofs of the 30€ deposit made on that day, the casino did not accept any of them. We requested additional information and documents from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Austria requested a withdrawal of €1000 on June 4th and provided new documents on June 6th as requested. Despite being told that processing could take up to 48 hours, no action was taken after 55 hours. The player failed to respond to our messages and questions, leading to the rejection of the complaint.

The player from Germany won €620 and faced a deduction fee of €30 when attempting a withdrawal but was later subjected to a re-verification process. Despite providing multiple valid documents, including a bank statement and electricity bill, the casino repeatedly rejected her proofs of address, citing issues with document format and the unaccepted bank. The player could not upload more documents due to an upload limit and believed this was a delaying tactic possibly bordering on fraud. The issue was resolved after the casino released and paid out the winnings.

The player from Chile had been waiting for over 2 weeks for her withdrawal to be processed. The request had been canceled twice, with no clear information about her money, and she was repeatedly asked to be patient. We attempted to gather more information from the player regarding her KYC verification and previous withdrawals. However, due to the player's lack of response, the complaint was rejected as we were unable to investigate further.

The player from New Zealand had won a Grand Jackpot of $14,000 on the Mayan Sun slot game. However, their account at Mr Bet Casino was subsequently locked on May 17, 2023, and they had been unable to access their winnings since then. We investigated the issue and found that the casino had accused the player of creating multiple accounts. The player admitted that family members might have used the same device to create their accounts. Due to this, we were unable to assist further, and the complaint was rejected as unjustified.

The player from Canada had faced difficulties with her withdrawal as the casino had alleged she activated a second bonus, which she refuted. She admitted to taking an initial bonus but insisted it was depleted long before her account showed her remaining balance as bonus money. After a series of communications and identity verification, the issue had been successfully resolved. The casino management had rectified the situation by resetting her game to the point prior to her balance converting to "bonus funds", allowing her to continue playing. The player had expressed satisfaction with the resolution, praising the casino's fairness and customer service. We had then marked the complaint as 'resolved'.

The player from Saskatchewan was unable to complete Mr.Bet's verification process, despite providing several documents stating her name and address. She had been waiting for over a month to withdraw her winnings and was unable to do so. We requested additional documents from the player, but she failed to respond within the given timeframe. Consequently, the complaint was rejected due to lack of response from the player.

The player from Chile disputed the casino's claim of multiple accounts which had led to the closure of her account. She shared her computer with her daughter but insisted they had separate accounts. The player claimed she had played without bonuses and was seeking a withdrawal of 164,420 Chilean pesos. The casino had cited a violation of their policy regarding multiple accounts from the same device as the reason for account closure. We had concluded that the claim of multiple accounts could not be disproven and thus the complaint was rejected. The player had been advised to use her own device in the future to avoid similar situations.

The player from Chile had trouble withdrawing her winnings due to verification issues. She also complained about the casino's refusal to acknowledge the time difference when she had made the deposit and the denial of her VIP program benefits. After we intervened and contacted the casino, they confirmed that the transaction had been successful and the player's account was verified. The player confirmed that her issue had been promptly resolved.

The player from Chile faced a delayed payment issue with the online casino. Despite providing all the required documents, including an ID card photo, bank statement, and more, the casino had not paid the player's winnings since April 8th. The issue was resolved after multiple document submissions and communications, resulting in the casino verifying her documents and successfully paying the remaining balance of 2,700,000 CLP on June 3rd. The Complaints Team confirmed the resolution and marked the complaint as resolved.

The player, a regular client at Mr.Bet, had had considerable winnings and had attempted to withdraw €3000. However, his withdrawal process had been delayed and his account had eventually been suspended for alleged multiple account usage. The player had denied these allegations, suggesting the issue might have stemmed from logging in from different devices. After discussing the issue with the casino and reviewing the evidence provided, the Complaints Team had concluded that the player had breached the casino's terms and conditions. Consequently, the player's complaint had been rejected.

The player from Austria, who had a verified account and past successful transactions at Mr Bet, could no longer access his account due to a claim of multiple accounts. His withdrawal request for €4,400 was still pending, after an extended review time. The casino had provided evidence of the player violating their terms and conditions, specifically Clause 7.13, which included collaboration with other players to abuse promotions and attempting to fulfill casino bonus turnover requirements while real money was locked in pending sportsbook bets. Based on the evidence, we deemed the complaint unjustified and upheld the casino's decision. We recommended the player to contact the Curaçao eGaming Authority for further assistance.

The player from Chile was upset with the account verification process, claiming that some of the requested documents were illegal. This had resulted in a delayed payment. The player had initially been asked to provide a photo of her driver's license and later her identity card with the series open, which she felt was neither legal nor usual. The casino then claimed the photos were tilted and unclear. After a series of exchanges with the Complaints Team and the casino, the issue was eventually resolved and the player expressed her satisfaction.

The player from Austria had requested an address change and was awaiting his withdrawal of 3600 euros. The casino advised the player to wait for up to 28 days. The player had submitted all necessary documents for the address change and had been previously verified by the casino. The issue was resolved when the player confirmed that he had received his winnings.

The player from Ontario had been experiencing a delayed withdrawal for three weeks despite his account being verified. He felt the casino's explanation about a busy cash office was an excuse. He otherwise enjoyed the casino but the delayed payment was concerning. After communicating with the Complaints Team, the issue had been successfully resolved and the player had received his $150 CAD. The complaint was then marked as 'resolved'.

The player from Brazil had been experiencing issues with delayed payments. Despite multiple attempts to contact the player and request additional information to understand the issue, the player did not respond to the inquiries. As a result, we were unable to investigate the situation further, leading to the complaint being rejected due to lack of necessary details.

The player from Brazil had a pending withdrawal request that had been unprocessed for 7 days. Despite repeated inquiries, the casino's support team responded that withdrawals took up to 48 hours. After his account was verified, we extended the waiting period for an additional 4 days to allow the casino two full weeks to process the payment. However, after 15 days, the casino cancelled the player's withdrawal request without providing a reason. The casino later claimed this was due to technical difficulties and recommended using an alternative payment method. The player's withdrawal was finally processed after 22 days. Despite multiple attempts to get a response from the player regarding the receipt of his funds, we received no further communication, leading to the rejection of the complaint.

The player from Brazil had been attempting to withdraw her remaining winnings of 32,000 for the past three weeks. Despite having been previously verified and being aware of a weekly limit of 25,000, she experienced a delay in receiving her funds, with the casino citing delays in payments. The player stated her account was blocked while trying to withdraw the same winnings that had been previously paid out. The casino requested additional time to provide evidence of a rule violation according to their terms and conditions. After reviewing the provided evidence, we concluded that the player had indeed violated the casino's terms and conditions, leading to the rejection of the complaint as 'UNJUSTIFIED'.

The player from Germany, who had received two successful withdrawals from Mr. Bet Casino previously, experienced an account suspension during a withdrawal attempt of 4500 euros. The casino stated the reason was that the player had provided false identity information. We requested additional documents from the player and communicated with the casino for clarification. However, the player failed to respond to our messages and provide the required documents in PDF format. Consequently, the complaint was rejected due to the lack of further information from the player.

The player from Argentina was unable to withdraw his winnings of 376,000 pesos from the casino. He claimed that the bets were made with real money, not bonuses. However, he had not communicated with the casino regarding this issue. The Complaints Team attempted to gather more information and extend the timer for response, but the player did not reply to their inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Brazil had been blocked by the casino due to suspicions of creating multiple accounts, a violation of the casino's rules. The player hadn't responded to our inquiries for further information, including clarification on the disputed amount of R$4,000 and whether her winnings were accumulated with an active bonus. Due to her lack of response, we were unable to investigate the issue further and the complaint had been rejected.

The player from Austria had experienced a delay in withdrawal due to a stuck verification process as a result of a change of address. The issue had been ongoing for two weeks. After the Complaints Team's intervention and communication with the casino, the player's documents were reviewed and eventually approved. The player confirmed that half of the payout had been received and expected the rest to follow soon. After a few days, the player confirmed that all winnings had been received, leading to the resolution of the complaint.

The player from Austria had reported an issue with MrBet Casino, where his withdrawal request had been declined and his account blocked, referencing Clause 7.13. The player, who claimed to have been a recreational user and had used bonuses occasionally, denied any wrongdoing. The Complaints Team had requested an explanation from the casino. The casino maintained that the player had violated Clause 7.13 related to bonus abuse, hence his winnings were voided and his account blocked. They promised to provide additional evidence to support their claim. After reviewing the casino's evidence, the Complaints Team found the casino's actions justified and rejected the player's complaint.

The player from Germany had won 8100 euros and requested a payout. However, her account balance had been reduced to zero, with the casino citing a possible technical or human error. The player denied any such error. After an investigation, the casino discovered that due to a technical issue, the player's deposits had been returned to her bank account, but still reflected in her casino account. Consequently, the player's winnings were confiscated as the balance used for playing was not hers. Despite the player's objections, we confirmed that the casino's actions were standard in such cases and unfortunately had to reject the complaint.

The player from British Columbia had reported that his account was blocked after he attempted to withdraw winnings. He had claimed that the casino accused him of holding multiple accounts, which he denied. The player's account had been verified on the 11th of February and no one else in his household held an account with the casino. After examining the evidence provided by the casino, we determined that the player had breached the casino's terms and conditions and bonus terms and conditions. Multiple accounts linked with the player's IPs, device IDs, and the same payment method were discovered. All of these accounts had taken advantage of bonuses and played similar games. As a result, the complaint had been rejected as unjustified.

The player from Brazil had had issues with withdrawing his winnings due to an unsuccessful account verification process by the casino. He had provided all the necessary documents, including an identity card and a bank statement, but the casino had not verified his account. After our intervention, the casino had confirmed the player's account verification and processed his withdrawal request. However, due to the player's lack of response to our follow-up inquiries about the receipt of his withdrawal, his complaint was initially rejected. Later, the player had informed us that his issue had been resolved, leading to the reopening and subsequent resolution of his complaint.

The player from Austria had been waiting for a payout from Mr.Bet since February 2, 2024. Despite having submitted all required documents, the casino had not yet verified the player and had blocked him. We reached out to the player to gather more information about the documents he had submitted and his communication with the casino. However, the player failed to respond to our inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Austria had had issues with the verification process while trying to withdraw 1500 Euro from an online casino. His official residency confirmation from the Municipal Office had been incorrectly marked by the system and he could not upload a new one. After several exchanges with the casino and the complaints team, and multiple document submissions, his verification had finally been successful. The casino had processed his withdrawal and the player had confirmed receipt of his funds. The issue had been resolved to the player's satisfaction.

The player from Brazil stated that the casino kept asking for a payment receipt of R$200 from 31/01, which he claimed to have sent several times. Despite his efforts, the casino alleged he had sent the wrong receipt. After exchanging information with our team and providing necessary proof, the player confirmed that the casino had acknowledged his receipt and allowed the withdrawal. We had marked the complaint as resolved following the successful resolution of the player's issue.

The player from Germany questioned why he had been able to deposit and lose €20009 in the casino. We explained that the casino did not operate under a German license, so the deposit limit of €1000 per month, which applied to casinos with a German license, was not applicable in this case. When asked about the possibility of a refund, we regretfully informed the player that it was not possible.

A Canadian player had been trying to withdraw his winnings since December 2023 but his verification documents such as bank statement and provider bill for address confirmation had been repeatedly rejected for being 'too blurry', although he insisted they were clear and unaltered. We reached out to the player for further information to assist in the verification process. However, due to lack of response from the player despite extending the response time, we could not proceed with the investigation. Consequently, the complaint had been rejected.

The player from Brazil had been banned from their casino account, allegedly with the accusation of being a non-existent person, before account verification. The player had won R$2,600 and had requested a withdrawal before their account was closed. The player had claimed to have only one account, but the casino had argued that they had detected multiple accounts linked to the player. After reviewing the evidence provided by the casino, we concluded that the player indeed violated the casino's terms and conditions by operating multiple accounts and abusing bonuses. Therefore, the casino's decision to ban the player was found to have been justified. The complaint was rejected.

The player from Canada had won $10K at Mr.Bet and had faced issues during the withdrawal process due to pending account verification. Despite having provided the necessary documents, the verification process had not been completed. The player had expressed concern over the casino's lack of concrete information and delay in processing. After several rounds of communication with the casino and the Complaints Team, the player's documents had finally been accepted, and the account had been verified. The player had received the winnings and had thanked the Complaints Team for their assistance. The casino had also acknowledged their efforts to expedite the verification process.

The player from Germany had faced withdrawal issues from Mr. Bet, despite having verified his identity multiple times in the past. His recent withdrawal of 1,000€ had been put on hold as the proof of payment method was rejected due to missing name and address, even though official bank statements had been provided. However, the issue had been resolved after the player's account was finally certified by a support employee from the casino. Following this, we had marked the complaint as 'resolved' in our system.

The player from Austria had claimed a casino bonus and won, but her account was subsequently blocked for violating policy 7.13. The casino had canceled her deposits and winnings. The player had insisted that she had played according to the rules and her winnings were from real money, not bonus money. However, the casino had provided evidence suggesting that the player had breached the terms and conditions by attempting to fulfill casino bonus turnover requirements while her real money was locked in pending Sportsbook bets. Furthermore, similar gameplay had been detected from multiple accounts linked to the player's account via IP and device cookie. Based on this evidence, we had concluded that the casino had acted in accordance with its terms and conditions, and therefore, the complaint had been rejected.

The player from Brazil had faced difficulties withdrawing winnings worth 1200 Brazilian reais from a Casino. She had experienced a delay in the document verification process, which had led to her dissatisfaction. She had sent the necessary documents for verification, but the Casino had denied them without providing a reason. After the Complaints Team had intervened and contacted the Casino, the Casino confirmed that the player's account had been successfully verified and the withdrawal request had been processed. However, the player did not respond to confirm whether she had received her winnings, leading to the complaint being rejected due to lack of confirmation.

The player from Germany had been asked to verify their identity multiple times, even after the casino had displayed a 'successfully verified' message. Then, she was asked to verify herself again and sought help resolving this. The player had reported having submitted account statements multiple times as requested by the casino. We had asked for further communication between the player and the casino to better understand the issue. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected.

The player from Canada had been using the Mr Bet app and had been discussing a bonus with the support team, when he was suddenly logged out. He reported that the links for online help or live chat had not been working. He confirmed that he had made deposits to his account and that his account had still been accessible. The player's main issue had been that he did not receive a bonus he was expecting. We had clarified that casinos were not obligated to provide bonuses and could restrict or withdraw them at any time. The player did not provide any further information, leading us to reject the complaint as unjustified.

The player from Germany had closed his account due to gambling addiction six months prior. He was trying to access €50 of cashback balance in his account; however, the casino had refused to pay out the sum due to the blocked status of the player's account. We had explained that the casino was not obligated to disburse the cashback bonus to an individual who had acknowledged having a gambling problem. Despite the player's argument that it was a real money bonus, we maintained that it was still considered a bonus and it was unacceptable for a casino to give a bonus to a player who had admitted to struggling with gambling. Consequently, we had rejected the complaint as unjustified.

The player from Germany claimed that her winnings of 11000€ disappeared from her account. The casino had claimed that she had gambled away her winnings. The player had denied this and had provided her game history and a screenshot as evidence of her winnings. We had examined the documents and hadn't found any irregularities. The player had admitted to making more deposits after her supposed winnings had disappeared. We had concluded that it was unlikely for a player to keep depositing in a casino that they believed had taken their winnings. Consequently, the complaint was dismissed. The player was advised to seek additional assistance from the Curacao Gaming Authority if she disagreed with our decision.

The player from Chile had struggled to verify his account for withdrawal of his winnings. Despite having provided the necessary bank statements and transaction history, his documents were continually rejected with a claim that they needed to reflect a deposit to Mr Bet. He had previously made successful withdrawals without any issues but had encountered unexpected problems in the verification process. The player later managed to verify his account and his payments were successfully processed.

The player from Manitoba had struggled with getting his account verified at an online casino. Despite having submitted all the necessary documents, including a 3D selfie, the casino had kept rejecting them. The player's main issue had been the difference between his physical and mailing address. The Complaints Team had communicated with the player and the casino to understand and resolve the issue. After a series of back and forth messages and the player's persistent efforts, the casino confirmed that the player had successfully completed the verification process. The player also confirmed receipt of his winnings. The Complaints Team then marked the complaint as resolved.

The player from Germany had won 1,050€ at Mr Bet Casino, but later received an email which stated that her account had been blocked and winnings confiscated due to accusations of having multiple accounts. The player denied the accusation and stated that no evidence had been provided, despite having communicated regularly with the casino and undergoing further verification. After we had contacted the casino and reviewed the provided evidence, it was determined that there had been reasonable grounds to believe there was bonus abuse and multiple accounts or close collusion/strong connections between several casino accounts. Therefore, the complaint was closed as unjustified since the casino had acted in accordance with its terms and conditions.

The player from Brazil had reported a delay in their withdrawal request from an online casino, despite having submitted the necessary verification documents 48 hours prior. We had informed the player about the importance of the Know Your Customer (KYC) process and the time it could take for the casino to complete it. We had suggested waiting for an additional week for the casino to review the documents. The player had agreed to wait for another week. However, the player did not respond to further communication, which led us to reject the complaint due to lack of feedback.

The player from Austria is having trouble making a withdrawal, as the casino is repeatedly rejecting his already verified documents and demanding proof of address and deposit confirmation. The complaint was resolved as the player's withdrawal got paid out.

The player from Chile had been attempting to verify his account for more than a month, but his documents were consistently rejected. Despite our efforts to assist him and requests for necessary information, the player failed to respond adequately. As a result, we were unable to investigate further and had to reject the complaint due to lack of response from the player.

The player from Austria had requested a withdrawal from Mr Bet Casino over 13 days prior but had faced a delay due to an address change. The player had been verified multiple times in the past and had successfully withdrawn larger amounts. However, because of the address change, the player's account was put under review once more. The player had been repeatedly informed by the casino that the process was ongoing but without a definite timeframe. After 15 days, the player had threatened legal action. The Complaints Team had intervened, inviting Mr Bet Casino to the conversation and asking for clarification. The casino had responded that the player's account had been successfully verified, the address change request had been fulfilled, and the withdrawals had been processed. The Complaints Team had informed the player, asking for confirmation of receipt of the winnings. However, due to a lack of further response from the player, the complaint had eventually been rejected.

The player from Brazil had been attempting to verify his Astropay payment method on Mr.bet Casino for nearly a month. Despite having submitted all necessary documents and screen captures multiple times, the casino had continually denied his verification. The player decided to switch his withdrawal method to bank transfer, but they did not accept this either. After intervention from the complaints team, the casino verified the player's account and began processing his withdrawals. The player confirmed that he had received his winnings. The issue had been resolved successfully.

The player from Austria had been trying to verify his account in the casino for over a month. Despite having submitted photographed documents several times and receiving approval, each time the casino reversed its decision claiming screenshots had been submitted, which the player denied. The player had provided various identification documents, including his driver's license, passport, selfies, a letter from his doctor, an invoice, and a registration certificate. However, after the complaint had been lodged, the casino finally verified his account and processed his payout. Consequently, the issue had been successfully resolved and the complaint was closed.

The player from Brazil was facing a delay in a withdrawal request via pix made a week prior which was supposed to have been processed within 24 hours. The status of the withdrawal was still pending despite the player having contacted the casino multiple times. As the player failed to respond within the 7-day time frame, we had to reject the complaint.

The player from Brazil had faced an issue with Mr Bet online casino, where her account verification had been delayed and her funds had been frozen. Despite having received an email stating that her account had been verified, the account status had remained unchanged, and the withdrawal requests for R$4,200 and R$90 were still pending. The player later reported that she had received her money and thanked us for our help. We then marked the complaint as resolved.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player stated that her withdrawal request had been cancelled and she had made another one, which was still in progress. She had made successful withdrawals in the past and had passed the KYC verification. Despite our team's efforts to resolve the issue, the player failed to respond to our messages, leading to the rejection of the complaint.

The player from Mexico was struggling for over two months to verify his account for withdrawal due to currency discrepancies. His bank account is in Mexican Pesos and the casino account is in USD. He is unable to affirm the USD operation as it is converted by the casino's intermediary into pesos. His attempts to resolve this issue through the casino's chat have been unsuccessful. Later, the player provided us with all the necessary documents, and the casino confirmed the disputed account had been successfully verified. The complaint is resolved.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Before we received a comment form the casino regarding the case, the player informed us about finally getting the money, so complaint was resolved.

The player, from Austria, reports an issue regarding the Mrbet casino's blackjack game. Despite winning multiple hands of blackjack, the casino did not credit her winnings but instead depleted her funds. She suspects fraudulent activity. The complaint was rejected as the issue occurred over 2 years ago.

The player from Poland has been facing issues with a withdrawal of approximately EUR 2,000 divided into two payments. While the smaller portion has been paid, the larger remaining balance is still not processed by the casino and remains 'in progress' despite the support team's declared deadline having passed. After some time passed, the player finally received his winnings.

The player from Alberta had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and suggested waiting for this period before submitting a complaint. The team had extended the response time by 7 days, but the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint due to lack of cooperation from the player.

The player from Austria had complained about a delayed verification process at Mr. Bet Casino. They had won 3000 Euros which they were unable to cash out due to a lengthy verification process, during which they lost the winnings. The Complaints Team had clarified that the player was responsible for their account and any bets made. Despite the player's dissatisfaction, the team had affirmed there was little they could do since the player had lost all their funds. Consequently, the complaint was rejected due to these reasons.

The player from Germany had been able to withdraw 5,000 Euros from his 20,000 Euro winnings at Mr. Bet. However, his second withdrawal attempt of the same amount had been declined, with the casino requesting a local payment method. The casino had informed the player that his previous successful withdrawal had been due to a technical error since the bank he used was based in Ireland. The player did not respond to our queries for further information, which led us to reject the complaint due to insufficient details.

The player from Brazil deposited and made three attempts to withdraw but faced issues with wagering requirements. They were told their previous requirements wouldn't be added when the balance was at 0.00EUR, but found they were anyway and requests clarification and a solution. Player’s complaint has been resolved successfully.

The player from Austria is having difficulty verifying their account in the casino. Despite multiple attempts and the submission of legitimate documents, their verification continues to be rejected. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Alberta has been unable to withdraw winnings since August 9, 2023 due to a challenging verification process. Issues with verifying bank details and adjusting account information following a move have led to delays. The player is still awaiting the change in address to be processed for over a week. However, before we received a reply from the casino about the case, the player informed us that the address was finally verified and the money was paid out, therefore the complaint was closed as resolved.

The player from Chile won a significant amount of money and provided all required documents for verification. However, there has been a delay in verifying his new address. We ended up closing the complaint as resolved since the player confirmed receipt of all the payments after their account had been successfully verified.

The player from Albania registered with Mr. Bet and won over 500 Canadian dollars. However, despite submitting all requested documents for verification, the casino has blocked access to the account citing a failure to provide all details necessary for registration. The player did not respond to our questions and comments, so we rejected the complaint.

The player from Japan had her winnings confiscated and account blocked by the casino, allegedly for rule violations like creating multiple accounts and using a false name. She denies these charges and wishes to have her winnings returned. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Chile was unable to withdraw her winnings totaling one million pesos because Mr Bet took an unusually long time to verify her account. Despite having submitted the required documentation and making numerous inquiries, the player couldn't get any clear response from the casino. After she played her balance, she won again, but the casino requested additional verification for her payment method. We extended the complaint's timer for her to respond, but due to her lack of response, we had to reject the complaint. However, the player retained the option to reopen this complaint at any time in the future.

The player from Austria has a problem with the casino after they deleted 20,000 euros from their account, resulting in only 200 euros remaining. The issue occurred after support told them all 5,000 euros obtained from bonus playthrough could be withdrawn. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Mexico is experiencing a delay with Mr Bet casino due to a verification request for a document he is unable to provide - a bank statement showing his card number, which is not possible due to his account being digital. We closed the complaint because the player didn't respond to our messages and questions.

The player from Mexico has won 21,000 and was asked to provide photos of two cards during the withdrawal verification process. One of these cards wasn't his and the casino stated that the cards can't be changed, creating a roadblock in accessing his winnings. We closed the complaint because the player stopped responding.

The player from Canada has been trying to withdraw winnings since May 2023 but has faced constant verification obstacles despite submitting all requested documentation. We closed the complaint as resolved since the player confirmed receipt of the payment after her account had successfully been verified.

The player from Brazil has been trying to withdraw 250 reais from Mr Bet for over a week but is facing difficulties, despite meeting all the stated criteria. Each time they contact support, they receive a different excuse. The complaint was closed as the player stopped responding.

A player from Portugal has been waiting for a withdrawal since the 3rd and after depositing the payment in the account, the transfer was abruptly canceled. Communication with the casino has been unsatisfactory, and the player is merely seeking to claim their rightful winnings. The issue has been resolved successfully.

The player from Austria found their account blocked due to an existing old account they did not know they had. They are facing issues with withdrawing their winnings of 577 euros. The casino informed us that the disputed account has been restored, and he can continue playing if no other rules violations are made. We asked the player for confirmation. However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from Germany is struggling with the verification process, which has delayed her 400€ payout since June 12, 2023. Despite submitting all required documents, she still hasn't been verified. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is having issues with payment method verification using Giropay; they provided a PDF and screenshot of their online banking statement, which was rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Nigeria is dealing with an issue related to multiple verifications requested by the casino. The player's account was subsequently blocked, and the funds were transferred without his consent or knowledge. After multiple email exchanges and requests for additional documents, the casino finally verified the player's account. The delay had been due to the casino's strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures. The issue was resolved after the player had provided all the necessary evidence for verification and acknowledged receiving their winnings.

The player from Brazil is unable to withdraw his funds after over a year of attempts. Despite submitting the required documents, the issue hasn’t been resolved. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Chile had winnings of 950,000 CLP confiscated after the casino claimed there were two active accounts on the site, despite them having previously blocked one of the accounts. The casino has also subsequently blocked the player's other account. After gathering and reviewing all the necessary information and details, there is enough evidence to confirm the player used the same welcome bonus more than once, so he committed bonus abuse, while he also breached a rule about multiple accounts. There was even another linked account that was left open (registered as the first one). The welcome bonus offer was also claimed on this account in the past, which means it was the third time the user activated and used the casino's welcome deposit bonus on the disputed account. Even if there had been no third account, the bonus was at least abused on the disputed account, where the same bonus was used for the second time. Therefore, the complaint was closed as unjustified. The casino acted in accordance with its terms and conditions, and we accept its decision.

The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player stopped responding, so we couldn't investigate further.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from New Zealand submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Argentina has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player struggled to verify his account as some of his documents were rejected. We detected that the player filed the same complaint from two different accounts, and the complaint was closed as "rejected".

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment, so we closed the complaint as resolved.

The player from Latvia was experiencing difficulties withdrawing his winnings due to incomplete account verification. We contacted the casino and found out that it was conducting the verification and asked to wait for the completion of the process. After that, the player informed us about finished verification, the part of his winnings was credited to his account, and the rest was received 2 days later, so we closed the complaint as resolved.

The player from Chile requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Chile has been blocked without further explanation. We contacted the casino and found out that the player was accused of creating multiple accounts and taking advantage of welcome bonuses. The casino shared the evidence of the terms violations from the side of the player, so we rejected this complaint.

The player from Portugal is experiencing difficulties withdrawing his winnings due to ongoing verification. After the player's account had been successfully verified, the player confirmed receipt of the payment. The complaint was marked as resolved as soon as the casino confirmed the player's payment method and successfully transferred their winnings.