Mr Bet Casino -arvostelu

Verification has been ongoing for 16 days with no result. I have submitted documents multiple times, including more documents than requested by email, yet they are still unable to verify my account.

Support keeps making errors with my payment details, causing repeated rejections and blocking withdrawals. Despite several emails, nothing gets properly resolved.

Very disappointing experience. Feels like unnecessary delaying. Would not recommend.

Been waiting for a withdrawal for longer than their stated time.

My experience with this online casino has been nothing short of terrible. Their verification process is archaic, intrusive, and frankly demeaning. It feels less like modern compliance and more like they are intentionally dragging customers through endless hoops with no clear timeline or accountability.
Customer support is completely untrained. Agents don’t seem to understand their own verification requirements, give inconsistent answers, and are unable to explain what’s actually happening with your account. I was transferred multiple times, only to be told different things by different people.
The most shocking part was a phone call with one agent who appeared completely disengaged — slurring, losing track of the conversation, and at one point sounding like she was literally falling asleep. Whether that was exhaustion, incompetence, or something else, it was wildly unprofessional and unacceptable for a company handling people’s money.
This casino inspires zero trust. Delays, confusion, and disrespect seem to be built into their system. If you’re Canadian and value your time, money, and dignity, avoid this platform entirely.
Fellow Canadians: look elsewhere.

I like the games, I like the bonuses of this casino but if you want your winnings I would not deposit in this casino because I have a big win in my account right now and it's been since last Friday and they still haven't even sent me an email to start the process.
Everything I read online is that people are having the same problems they never get past the verification stage and what they're hoping is that you spend your winnings in the account before you give up waiting.

Also if you win big like I did the max withdrawal you can get weekly is $7,500 to a total of 21500 a month so if for some miraculous reason I do get my winning it's going to take them 5 and 1/2 months to pay me.

I deposited at this casino with a bonus,
So far, so good.
For me, it's complicated at the verification level!! I know a lot of casinos and for the verification... it's the worst I've had!!!! I started on December 12 and finally after several attempts.... 23 days later, I succeeded... must say that there was a withdrawal of 2000 awaiting verification... I think that's why it took so long.
I have been sent the same pre-recorded messages in response to my questions over and over again instead of responding.

J'ai déposé sur ce casino avec un bonus ,
Jusque là, tout va bien .
Pour moi , ca c'est compliqué au niveau de la vérification!! J'en connais beaucoup des casinos et pour la vérification... c'est le pire que j'ai eu!!!! J'ai commencé le 12 décembre et finalement après plusieurs tentatives .... 23 jours plus tard, j'ai réussie... faut dire qu'il y avait un retrait de 2000 en attente de vérification... je crois que c'est pour cela que ça a été si long .
Je me suis fait envoyer les même messages pré-enregisté en réponse à mes questions , maintes et maintes fois au lieu de répondre.

Absolut scam, my lawyer is already working on it. Never use the bonus. even if you pay 1000 Euros without a bonus in multiple payments it still gonna lock you on a non visible bonus game you didnt use. and even if you gonna try to down play it, i mean sure its just 100 euros (but you didnt use a bonus in the last three payments and your balance was 0 Euro), its doesnt change from the amount you gotta have to play, until its not anymore bonus money. Its just stays one the locked bonus amount you can check in your account. Already contacted my laywyer and the organisation for fraud in gambling.

Absolute scam of the highest order...

I left a lot of money there and was recently lucky enough to turn 3 euros into over 100k...it went incredibly well with the free spins. Because I also took a break in between and was informed that the money was still in my account. As I said, turn 3 into 100k.
It's a calculated move to encourage the player to deposit more money if I lose, so that I can see how quickly I can make a lot of money.

So, onwards....when making the withdrawal I was asked to wait for a maximum of 48 hours to start my verification (why do you need 48 hours for that, or in many online casinos you can verify when you register to get everything sorted out)
Anyway, as I said, I had to wait, which was suspicious and cringe, and suddenly my 100k was deducted from my account with the note that the 3 euros were bonus credit... which is not true.
And was fobbed off with a measly 10 euros.
Absolute SCAM site....whoever deposits money can just throw it down the toilet.

Absoluter Scam des Sondergleichen...

Habe viel Geld dort liegen lassen und hatte erst vor kurzem das Glück aus 3 Euro über 100k zu machen....ist abartig gut gegangen mit den Freispielen. Weil ich dazwischen auch eine Pause eingelegt habe und ich informiert wurde das Geld noch auf mein Konto liegt. Wie gesagt aus 3 mach 100k.
Ist kalkulierten Kalküll um den Spieler zu animieren mehr Geld einzuzahlen falls ich verliere um mir den Wurm einzupflanzen wie schnell es doch ging viel Geld zu machen.

Also weiter....wurde bei der Auszahlung gebeten zu warten bis max 48h um meine Verifizierung zu starten( was braucht man 48h dafür bzw. in vielen Onlinecasinos kann man schon bei der Anmeldung verifizieren um alles bei Dach und Fach zu kriegen)
Egal also wie gesagt musste warten was schon verdächtig und cringe war und aufeinmal wurde mir meine 100k abgezogen vom Konto mit der Anmerkung das die 3 Euro Bonusguthaben waren....was nicht stimmt.
Und wurde mit beschissenen 10 Euro vertröstet.
Absolute SCAM Seite ....wer einzahlt kanns gleich in die Kloschüssel stecken.

Bad casino, they delay payments. First time I played they pay me out and second one they ask me to verify my address. I send them all my legal documents issued from the goverment but they rejected it 3 times saying that is bad picture, then that I have to take live picture, no screenshoots, then that they cant verify my address. All documents were goverment issued. So I was waiting my second payout for 7 days and then on the 8th day I lost it. Now is 10 days and they still didn t verify it. So run away from them. They are scammers.

Good casino in terms of number of games, good chat service!
Unfortunately, it has a very negative point: loot! The terms regarding withdrawals are worthy of a beginner casino! To be able to withdraw the balance we have to double the deposit amount, without penalties, so far nothing new! it's normal! The unusual thing is that in the live casino our bids are only worth 10%. As an example, you deposit €100 but can only withdraw some winnings after placing a total bet of at least €1000! ridiculous! Since 90% of my gambling goes through a live casino, I will not play at this casino again.

Casino bom em numero de jogos, bom atendimento no chat!
Infelizmente tem um ponto bastante negativo: saque! os termos em relação aos saques são dignos de um casino iniciante! para podermos sacar o saldo temos de duplicar o valor do deposito, sem penalizações, até aí nada de novo! é normal! o anormal é que no casino ao vivo os nossos lances só valem 10%. Dando uma exemplo, você deposita 100€ mas só pode tirar alguns ganhos após fazer um total de apostas de um mínimo de 1000€! ridículo! Uma vez que 90% do meu jogo passa por casino ao vivo, não irei voltar a jogar neste casino.

Well, Mr.bet is a very nice site, it certainly attracts a lot of customers due to the welcome bonus (400%), so this makes new players feel comfortable depositing and playing for long hours or days using the bonus, the RTP is not the worst, big wins happen here. What sticks is the withdrawal. They say 24 hours but it's a lie, the balance stays in the account for 2, 3, 4, up to 5 days but with the order open, I've never seen this in my life, which makes the customer feel tempted to gamble. Every time you talk in chat they say 24 hours but there may be delays, but I don't believe that, the deposit is instantaneous, but the withdrawal is a quest. Sincerely? If you don't have A LOT of patience I don't recommend this casino.

Bom a Mr.bet é um site muito bonito, ele com certeza atrai muitos clientes devido ao bonus de boas vindas (400%) então isso faz com que os novos players se sintam a vontade em depositar e jogar por longas horas ou dias usando o bonus, o RTP não é dos piores, grandes ganhos acontecem aqui. O que pega é a retirada. Eles falam em 24 horas mas é uma mentira, o saldo fica 2, 3, 4, até 5 dias na conta porém com o pedido aberto, nunca vi isso na vida, o que faz o cliente sentir tentação de jogar. Toda vez que você fala no chat eles falam em 24 horas porém pode ter atrasos, mas não acredito nisso, o deposito é instantaneo, porém o saque é uma quest. Sinceramente? Se você não tiver MUITA paciência eu não recomendo este casino.

Mr bet is to be congratulated on his commitment to his users. I deposited 100.00
Between wins and losses, I managed a balance of 1,480
I made the withdrawal on Saturday night and on Monday morning, the amount was credited to my account. It was my first withdrawal at Mr. Bet.

Mr bet está de parabéns pelo comprometimento com seus usuários. Depositei 100,00
Entre vitórias e derrotas, consegui um saldo de 1.480
Realizei o saque no sábado a noite e na segunda de madrugada, o valor foi creditado em minha conta. Foi meu primeiro saque na Mr. Bet.

Now negative, I signed up yesterday and first points against, you have to bet on live games the total of your deposit x 2 so that you can withdraw the total amount, otherwise they charge you 10% comm per withdrawal which is not It had never happened to me in any other casino and I really have a lot of experience in online casinos... second point against it, they send you an email when they think it is relevant so that you can start sending documentation to validate your account, which I find annoying. crazy, first time in my life that you cannot validate or send an email with documentation yourself but you have to wait for the casino to send you an email for this... third point against the deposits you make are inaccurate and they charge you a high percentage for the currency version which also doesn't seem fair to me... anyway, that's as far as I'm going for now and I've been there for 1 day... so far it's pretty bad and I don't understand why it has a rating of 8.4 in this page when there are clearly many complaints and it is not at all purposeful

Poe ahora negativa, me insribi ayer y primeros puntos en contra, tienes que apostar en juegos en vivo el total de tu deposito x 2 para que puedas retirar el monto total, de otro modo te cobran el 10% de comm por retiro lo cual no me habia pasado en ningun otro casino y de verdad tengo mucha experiencia en casinos online... segundo punto en contra, ellos te mandan un correo cuando ellos crean pertinente para que puedas empezar mandar documentacion para validar tu cuenta, lo cual se me hace una locura, primera vez en mi vida que no puedes tu por ti mismo validar o mandar correo con documentacion sino que tienes que esperar a que el casino se le ocurra mandarte un correo para esto... tercer punto en contra los depositos que haces son inexactos y te cobran un porcentaje alto por la coversion de moneda lo cual tambien no me parece justo... en fin hasta ahí voy por ahora y eso que llevo 1 dia... por ahora bastante mal y no entiendo porque tiene calificacion de 8.4 en esta pagina cuando claramente hay muchas quejas y no es nada propositivo

It is one of the best online casinos I have tried, the minimum deposit amount is 8000 CLP and as for withdrawals, they do not take more than three days to deposit. When you win a relatively high amount they make you go through a verification process. data which does take a while, it took me about a month and a half but when I passed the verification they immediately deposited the total profits to me. As a tip, if you want to play at this casino, do not make deposits with a bonus since you have to bet X55 of the bonus to be able to withdraw it.

Es uno de los mejores casinos online que he probado, el monto mínimo de deposito es de 8000 CLP y en cuanto a los retiros no tardan mas de tres días en depositarlos, cuando ganas un monto relativamente alto te hacen pasa por un proceso de verificación de datos el cual si tarda, yo tarde alrededor de un mes y medio pero al pasar la verificación me depositaron inmediatamente el total de las ganancias. Como consejo si quieren jugar en este casino no hagan depósitos con bono ya que tienen que apostar un X55 del bono para poder retirarlo.

Don't deposit here.
They take forever to send you a verification link, their live chat is robotic and scripted.
When you do finally get to uploading your documents they make you jump through hoops declining documents to stall some more time. Your withdrawal amount stays in your balance which makes it more tempting to keep playing.
Very outdated regarding live chat and SUPER SLOW withdrawing process. If your keen to wait days and send multiple documents you'll love it here.

The casino is NOT insolvent. However, the verification and payment times are terrible
I recently waited 2 weeks.
Despite several verifications, they wanted another one.
If someone likes a quick payout, avoid this option instead of wondering whether the casino will pay out or not.
Now I have ordered another payment and have been waiting for 9 days. Support doesn't know anything, they just copy the regulations
Edit:
Despite the passage of several days and the conversation on live chat and via e-mail, I can say that this company does not seem to have any influence on the operation of the financial operator.
The casino staff has no knowledge or influence on what happens with our money.
And the worst thing is that there is no contact with any of these people
edit:
After several days of waiting, the payment to mifinity was returned without giving a reason. It was PLN 900.
A few days ago, when the payment was pending, I made a new deposit with the bonus and lost PLN 1. When the payment of PLN 900 was withdrawn. Some funds have been blocked for turnover.
Live chat won't help, and I don't want help.
Out of PLN 900, I only ordered PLN 400 and I'm waiting for it now. Probably another dozen or so days
I changed these scammers from positive to very negative

17/09/2023
I decided to try to play there again. despite the fraud. I'll check if it's just a coincidence.
I ordered a new payment of about 2K and I'll see if it's a coincidence or your "HIGH" assessment is accurate

edit 19/09/2023
second day of waiting - money still in the casino.
of course, as usual, another verification, probably the fifth one in 2 months.
I received an email to verify the card and Neteller or Skrills, but I use Mifinity to deposit. so in the chat they told me to verify the last mifinity payment,
There, the Mifinity account is not verified - whether it belongs to the player, but each payment is verified. this is sick

of course, it starts again, verifying not only the deposit from mifinity to mr bet, but also from the bank account to mifinity.
And there will be a problem with the amount due to currency conversion. everything is happening again for 2 days now

21/09
UNBELIEVABLE this casino is tormenting me.
After 48 hours, they rejected my document confirming payment from a bank account to mifinity, even though they accepted an identical document 2 weeks ago
this casino is STANDING SYFF

Kasyno jest NIEwyplacalne. Jednak czas weryfikacji oraz wyplaty jest straszny
Ostatnio czekalem 2 tygodnie.
Pomimo kilkukrotnej weryfikacji chcieli kolejna.
Jesli ktoś lubi szybka wyplate , zamiast zastanawiać się czy kasyno wyplaci czy tez nie to omijać z daleka.
Teraz zlecilem kolejna wyplate i czekam 9 dni. Support nie wie nic tylko kopiuje regulamin
Edit:
Pomimo uplywu kilku dni oraz rozmowie na live chacie i przez email stwierdzam ze ta firma nie ma chyba zadnego wplywu na dzialanie operatora finansowego.
Obsluga kasyna nie ma zadnej wiedzy ani wplywu na to co dzieje siez naszymi pieniędzmi.
A najgorsze ze nie ma kontaktu do nikogo z takich osob
edit:
Po kilkunastu dniach czekaniA wyplata do mifinity zwrócona zostala bez podania przyczyny.to jest 900PLN
kilka dni temu gdy wyplata byla w toku zrobilem nowy depozyt z bonusem i przegralem zostali 1 zl. Gdy cofnięto wyplate 900zl. Czesc srodkow została zablokowana do obrócenia.
Live chat nie pomoże zreszta nie chce pomoc.
Z 900pln zleciłem jedynie 400 pln czekam na nie teraz. Pewnie kolejne kilkanascie dni
Zmienilem tym oszustom z positive na very negstive

17.09.2023
postanowilem spróbować jeszcze raz tam zagrac. pomimo ooszustwa. Sprawdze czy to tylko przypadek.
zlecilem nową wyplate ok 2K i zobacze czy to przypadek czy wasza ocena "HIGH", jest celna

edit 19.09.2023
drugi dzien czekania - pieniadze dalej w kasynie.
oczywiscie jak zwykle kolejna weryfikacja, chyba piąta w ciągu 2 miesiacy.
Dostałęm email abym zweryfikował kartę i neteller lub skrills, jednak do wplaty uzywam Mifinity. wiec na czacie kazali weryfikować ostatnią wplatę mifinity,
Tam nie weryfikuje sie konta Mifinity - czy nalezy do gracza, tylko weryfikuje sie kazdą płatność. to jest chore

oczywiscie zaczyna się od nowa, weryfikacja nie tylko wpłaty z mifinity na mr bet, ale także z konta bankowego na mifinity.
I bedzie problem z kwotą przez przewaluowanie. wszystko sie powtarza juz trwa 2 dzien

21,09
NIEWIARYGODNE to kasyno mnie dręczy.
Po 48 godzinach odrzucili mój dokument swiadczący o wplacie z konta bankowego na mifinity, pomimo tego ze 2 tygodnie temu zaakceptowali identyczny
to kasyno to STASZNY SYFF

It was already a questionable house due to the fact that document validation was only requested when you earned some amount, so that the receipt period was extended. And now it has become fraud. I have been receiving the amount for more than 15 days, and the deadline is 5 and they ask me to cancel and redo the order. In short, they want to win due to tiredness. So that the person gives up or even throws the amount into the same .fraud .scam. betting house not suitable for bettors

Já era uma casa duvidosa pelo fato de validação de documentos que só pedia quando vc ganhava algum valor ,para que o prazo de recebimento se estende-se. E agora já virou fraude .estou com valor a receber já faz mais de 15 dias ,sendo que o prazo é 5 e eles pedem pra cancelar e refazer o pedido .resumindo querem vencer pelo cansaço. Para que a pessoa desista ou até mesmo joguem o valor na mesma .fraude .golpe. casa de aposta nao indicada para apostadores

RTP seems way off. Games always pay early bonus wager stage. The more you wager, the less you see bonuses appear. Happened many times now, up a huge amount just to see it wasted on deadspins. Can get tens of bonuses paying less than 10X. It is a gambling site, i know that, but with many years of experience and playing the same slots over and over you get a feel for how it is.

Other then that, bonuses are good and appear often. Customer service are always polite and helpful.