HomeComplaintsTemple Nile Casino - Player has problem accessing the casino.

Temple Nile Casino - Player has problem accessing the casino.

Amount: €20

Temple Nile Casino
Safety Index:Below average
Submitted: 24 Dec 2019 | Resolved : 09 Jan 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Robin from Sweden has a problem logging in to the casino. He asked the casino to return his deposit, but it takes too long.

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4 years ago
Translation

Logged in with bank id, entered 20 euros then could not log in again, requested to get back the money, gets in response that they can take up to 21 working days ..... .

Automatic translation:
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4 years ago

Hello Robin.

We are very sorry to hear about your troubles. Unfortunately, your issue is very specific and there is probably not a very fast process in the casino to pay your money back. I suggest waiting for 21 days and continuing with the case if they fail to return your deposit back by then. One more time, I am sorry that this happened to you and I hope the process of returning your deposit will be smooth and fast.

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4 years ago

Dear Robin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago
Translation

Problem solved

Edited
Automatic translation:
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4 years ago

Hello Robin.

That's fantastic news. I wish you luck in the future and thank you for an update.

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