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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Hello Rebecca.Unfortunately, the casino (and even the new contact) is non-res... 4 years ago
After the player request, we are closing the case.We are very sorry for the t... 4 years ago
I am very sorry, Melissa. Vegas Rush Casino is non-responsive.We will close y... 4 years ago
We didn't receive any answer from Hakeem91, so we assume that the case is sol... 4 years ago
First of all, I would like to mention that we have a zero-tolerance against t... 4 years ago
Dear 370zgemini,Thank you for using the Casino Guru complaint resolution cent... 4 years ago
Unfortunately, the casino is non-responsive here and ignoring our emails. Eve... 4 years ago
Because Peter failed to respond, we assume that he received the refund. There... 4 years ago
Because the casino didn't respond, we are closing the complaint as unresolved. 4 years ago
We received an answer from Rebecca in another complaint:https://casino.guru/j... 4 years ago
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