Harald from Germany is complaining that his verification is taking too long. His withdrawal was cancelled.
Hyperino Casino - Player has a problem with verification.
Amount: €600
Hyperino Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
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5 years ago
Translation
I have been waiting 8 days for my verification to be processed when I ask
I am always put off, my withdrawal request has not been approved and the money has been posted back.
Automatic translation:
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5 years ago
Hello Harald.
We are very sorry to hear about your troubles. Did the casino write something to you? Which documents did you send them for verification? Please, be patient. In some cases (if they chose you for a random check), this verification may be time-consuming. The best thing to do is to always cooperate with the casino and send them all the documents they need. Please take into consideration that time is also a relevant factor. In case you send them some of your documents with a big delay, they may ask you for additional documents/IDs, as a big delay creates suspicion.
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5 years ago
Translation
Hello MAtej, I sent all the documents you wanted several times, everyone in the casino wanted a different document, I did it too. Then there was a message that the player account will be blocked until January 15th, 2020 due to time-consuming processing. I looked at my player account, however It was not blocked, after which I asked again how far my processing is and why my account is not blocked, but I don't get an answer to my questions and requests. My daughter helped me and all documents again in PDF to be sent as requested, either it means that invoices are not accepted, or that it does not show all four corners of a bank letter, there are always other excuses. One chatt employee says in Sceenshot, the other one says no, then another says only photos, then another says everything in PDF. Everyone says what else he wants, the only employee who has a fair view k had it was Kay, who said they only need the address confirmation, which I have sent in many different documents, and so far there is simply no response from the Hyperino or Wunderino. I did everything and let myself be shoved back and forth, but I guess the casino does not want to pay out. I saved the whole process with chatting and emailing and documents if you need it. Thank you for your help
Edited
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5 years ago
Hello Harald.
Casino contacted me on Friday evening. Your verification has been done, and your payment sent. Please confirm that you received it.
Hope that we solved all your problems, and now when the verification is done, all your withdrawals would be smooth.
