Diamond Club VIP Casino - Player has a problem with closing her account.

I have requested many times to close all my accounts in this and other Supaze casinos and they never do. They cheat you with some bonus but they are irresponsible. Allege problems with play to make it urgent and still have not done so.

I urgently need to close and know if by claiming this I can recover my money

Thank you

Hello Marie.

We are very sorry to hear about your troubles. How did you try to close your account? Do you have a gambling problem? Did you mention something like that to the casino? Of course, they should close your account regardless of that, but when a player has a gambling problem, it makes it even more crucial.

Dear Marie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions. However, in this case, we will run the investigation about casino self-exclusion process.

The player can reopen this complaint anytime.