HomeComplaintsCasino7 - Player has a problem with deposits/withdrawals with VISA/Mastercard.

Casino7 - Player has a problem with deposits/withdrawals with VISA/Mastercard.

Amount: 200 ₴

Casino7
Safety Index:Above average
Submitted: 25 Dec 2019 | Case closed : 21 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Александр from the Ukraine is complaining that he is not able to make a deposit/withdrawal with his PUMB VISA card. Casino offers him a Qiwi payment methods.

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4 years ago
Translation

Not a very good casino, the Chat Operator didn’t really make himself professional, for an hour and a half it was passed from him to pull everything out in stages, for bonuses and everything else that you may encounter. 1) The problem is that in a given casino site it is not possible to see all the providers of games that you can play before replenishing your account. 2) The problem is that when I contact this chat for support, on questions which games are available for playing on a real account, they answered such information is not available until I fill up the account !!! I realized one thing is to play games that I would like to become a vip player, shame, it turns out to play that game which I would like to I need to become a vip player (((! And 3) the problem is that the Ukrainian Bank Card is given the casino doesn’t accept, but only electronic wallets. Disgusting casino !!! Here is the screenshot that this casino doesn’t accept, the cards of Ukrainian banks, but other wallets started to offer me brains, I don’t have to answer right away. Casino is dishonest (((

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Automatic translation:
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4 years ago

Hello Александр.

We are very sorry to hear about your troubles. Unfortunately, some payment methods may be unavailable for certain countries. Probably, Ukraine is one of them. You are complaining about support quality, but from your screenshot they seem to be very kind and professional. (We will try them few times just to be sure.) Could you please be more specific about which games are available only for VIP players?

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4 years ago

Dear Александр,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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