Giuseppe from the Italy is worried about software fairness in the Snai Casino. He has a suspicion that card games are somehow manipulated.
Snai Casino - Player is concerned about software fairness.
Amount: €50,000
Snai Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
The game is driven as per verified sessions, 8 times out of 10 the dealer always has the same cards as high card, if the shuffle must happen randomly, the distribution must be homogeneous nn one way, the play sessions speak for themselves and then given the lack of transparency I ask for damages
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4 years ago
Hello Giuseppe.
We are very sorry to hear that you had a bad experience in this casino. Could you please be more specific? On which games did you notice the problem?
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4 years ago
Translation
Good evening, the game in quests is blackjack, it is unheard of to always lose in this way, it is all manipulated by a system, which mathematically causes the bank to lose, never, an example, if the shuffling of cards is on every game should be random, the dealer is always favored on all the plays, so that on a proportion of 100 hands played the dealer has 80 high card, this I don't think is fair, another example if the bank in less hands are less favored, the system makes sure that it closes the best point, if the mixing should happen casually, I have the account opened with this company of scammers for 7 years, I'm under more than 50,000 thousand euros, and I have all documented, after this high loss I ask the company for repayment, fraud and irregularity of the game in question
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4 years ago
Hello Giuseppe.
I see that you made two complaints on two different casinos with the same issue. What you are describing is a problem with Playtech game provider. For blackjack each round is unique, and cards are reshuffled.
Technically the same game round may repeat, just with very low probability. I can recommend you to check our educational material: https://casino.guru/learn-about-games-of-chance-rtp-variance
Game providers as Playtech are periodically checked for any irregularities in their RNG (random number generator) Here is a link from the last check:
https://access.gaminglabs.com/certificate/index?i=115
So you are technically fighting with the game provider, not with the casinos.
You can try to write to some official gaming authority or make some own testing, but you will need to base your theory on a massive amount of data.
In case that you can support your theory with some proof, could you be so kind and post it here?
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4 years ago
Dear Giuseppe,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
If this is regular, explain to me the reason for my negativity, of 50,000.00 thousand euros without a win, proceed with a complaint with adm
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4 years ago
Hello Giuseppe.
We kindly asked you to provide us with your game history. Please note that without any proof from your side as game history, analysis of your gameplay etc. we will reject your complaint.
Your suspicion is very serious but cannot be solved without very solid proofs. Please take in mind that you are blaming software provider, not the casino.
