HomeComplaintsStakers Casino - Player has a problem with verification.

Stakers Casino - Player has a problem with verification.

Amount: €1,341

Stakers Casino
Safety Index:Low
Submitted: 14 Jan 2020 | Resolved : 19 Jan 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Jose from Spain has a problem with verification. Casino asked too many documents from him, he is cooperating with the casino, but his account is blocked.

Public
Public
4 years ago
Translation

Hello Sr. Matej: this casino has blocked my account because it says that documents are missing. I have sent you all kinds of documents for 3 days in a row and now they are asking for a lot more papers, and it turns out that they are already very private documents.

I would like to be able to send you a screen of what they are asking me now

Note: I am already free of the exclusion of the DGOJ and I can play in the casinos that I want

Automatic translation:
Public
Public
4 years ago

Jose already contacted us by email. Could you please explain to him here which documents you need to process his withdrawal?

Public
Public
4 years ago

We have got an email from the player that he received €1341 from the casino. 

We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

 

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news