Win MaChance Casino - Player is upset that he can’t use Bitcoin withdrawals.

They don't let me take out my money, they give me bad bad excuses, I don't get the option to withdraw my money through BTC, and that was the option I used to deposit, they tell me it's a programming error but they don't solve anything, I need to report this , they don't want to pay, my money is trapped there

Hello Fharez.

Thank you for submitting your complaint. We are very sorry to hear about your troubles. Did casino offer you another payment solution? What did they write to you?

Dear Fharez,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.