Spinight Casino - Player claims $11,727 owed by casino.

My free games didn't run multiple times on $10 bet - cane up with an error but despite contacting Spinight , no action has been taken not have I received any refunds.

Upon requesting to close my account several times, they kept luring me with bonus and more bonus. They failed to comply and recognise a problem gambler as per regulations.

I even contacted PAGCOR who have confirmed that they are illegally operating and are not regulated.

I have NBI Phillipines investing this matter.

in total I deposited ~$20k and $11,727 after I asked to close my account permanently which thy failed to.

PAGCOR have confirmed that SPINIGHT is not regulated since Jan this year so be careful. I have this casino being investigated by NBI Phillipines. They owe is $11,727.

I have proof of all screenshots.

Thanks

Doreen

Dear dorindp23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinight Casino.

Please note that based on the information available to us the casino is licensed under Anjouan Gaming. You can check the license status of any online casino in our review (on desktop it's on the bottom left in the info section)

Please allow me to ask you a few questions, so I can better understand the situation.

• Is your account currently open?
• Have you specified other gambling problems to casino support other than spending money beyond your means?
• Could you please explain when was the last time you deposited in the casino?
• Have you made any deposits in the casino since the end of January 2025?
• If there is any other communication you saved between you and the casino supporting your complaint, please share it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dorindp23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.