Vera&John Casino - Player is concerned about software fairness.

Amount: ??

Vera&John Casino

Safety Index:High Submitted: 22 Dec 2019 | Closed : 14 Jan 2020

Closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Erico from Portugal is worried about software fairness at the Vera & John Casino.

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Erico

Unregistered user

Brazil

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5 years ago

OriginalTranslation

This platform is a beautiful of a scam! All table games seem to have the influence of win-loss ratios, it is impossible to make honest withdrawals at the casino, I place bets online for 4 years and this year I decided to make deposits at a different house I chose vera & John �

Automatic translation:

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Matej

Head of Data & Complaints

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5 years ago

Hello Erico.

We are very sorry to hear that you had a bad experience with this casino. Could you please be more specific? On which games did you notice the problem (name, game provider)?

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Matej

Head of Data & Complaints

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5 years ago

Dear Erico,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Matej

Head of Data & Complaints

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.