Румен from Bulgaria has a problem with verification. His verification takes too long. The casino is asking him to verify his account over and over again.
WinBet Casino BG - Player has a problem with verification.
Amount: 9,000 лв
WinBet Casino BG
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello,
The problem is the following, I play at this casino I have everything was exactly sums of BGN 2, 3 thousand I use a debit card it is also verified I sent photos to winbet and my account is verified I have a confirmation email. Yesterday I won a large sum of BGN 9000 thousand and started downloading today I looked at my profile and the amount was returned I asked why and what is the problem and naturally they told me that my account was not verified, and it is a photo attached to which I see and confirmation from them and now i won they want to verify it again to delay my payment winbet always delay on purpose so that you can then make your money I'm sure. My idea is that deliberately slowing down so I can make money again my wallet was stolen 2 days ago with all the documents now it will take at least a month to get them out. I ask for your assistance how many times to verify this is a faulty casino.
Automatic translation:
Public
Public
4 years ago
Hello Румен.
We are very sorry to hear about your troubles. When did you pass the last verification? How long does new verification take? Did they ask from you some new documents which you did not provide before?
Public
Public
4 years ago
Translation
Today they wrote in the morning and they will probably refuse to pay me the profits, they did not even say anything about the deposits themselves. do I know if something can be done or is it not right for the casino to return at least the deposits ..?
Edited
Automatic translation:
Public
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4 years ago
Hello Румен.
Playing with your details is something that all player must follow. By playing with the foreign account, you breach the NO1 rule of each casino. Unfortunately, I can't tell you if they decide to return your deposits or not. Because using somebody else personal details is considered as the fraud, they don't need to return you the deposits.
Please note that anytime you would like to withdraw bigger winnings you would probably need to do another verification. So playing with another account doesn't solve your situation eighter.
May I ask why you used this foreign account? By my information, you can have a Bulgarian account at WinBet.
Public
Public
4 years ago
Hello Румен.
I understand that it must be tough for you. But we can't help you in this case. Please know that you breach one of the basic principles of fair gambling and our fair play codex. https://casino.guru/fair-gambling-codex-for-players#tips-for-fair-and-safe-casinos
point number two:
"players should make sure they play under their real names and enter truthful and correct information when registering."
If we were helping you to get money what you won, we would be going against our principles.
I hope you understand this.
I may only recommend you to follow the rules from our codex, and you will stay away from troubles like this.
We are rejecting this complaint with status "unjustified."
