Sunrise Slots Casino - The player's withdrawal is delayed.

Casino is giving me the runaround claiming at the third party vendor are the ones at fault for payment not being processed.

the chat team don’t even have any other excuses all they say is it’s been escalated to the finance department.

im also in contact through email and they insist I get PRC ACCOUNT which let’s me withdraw to the the account and only use at sister casinos that’s a joke. I’ve played and won in other sister casinos with no problems withdrawing through coindraw its 24 hours. This casino has a rule of 7-10 days after approval it’s been almost 3 weeks.

Hello Al92102,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick account was verified like two yrs ago through inclave which handles many RTG casino long ins they have all my documents since two years ago. I made deposits with real money,

I spoke to them this morning and I was told I should contact my host Chloe Harris tomorrow because she is off today.

I have screenshots of the approvals two withdrawals one is$1554 and the other $1800

i also have the emails they have sent me explaining the delay.

thanks for responding have a good day!

Hi Nick account was verified like two yrs ago through inclave which handles many RTG casino long ins they have all my documents since two years ago. I made deposits with real money,

I spoke to them this morning and I was told I should contact my host Chloe H***** tomorrow because she is off today.

I have screenshots of the approvals two withdrawals one is$1554 and the other $1800

i also have the emails they have sent me explaining the delay.

thanks for responding have a good day!

Hi Nick,

Have any of these cases with sunrise slots ever get resolved?

I see that there are many case from sunrise slots.

It sad to see these casinos employees have to say lie after lie to cover the owner of that casinos behind. What a bad reputation they are making for themselves. They might have great bonuses but makes no difference if the refuse to payout the winnings.

Hello Al92102,

Did you contact the above mentioned person since your post?

Please note that verification may be requested multiple times during a year and if your account was verified 2 years ago, I would be surprised if that would be the issue.

I don’t think that’s the problem but I’ll ask them right now and send them whatever they request I received another email asking for my Bitcoin address for the third time.

it’s been the same one for years I’ve received payment from their sister casinos that use all the same log in and personal information.

they haven’t asked me for any personal information all they say is that it’s been delayed due to the third party vendors and something to due with the processors. I noticed on this site forum sunrise casino has said this to other players. I have all the emails and chat screenshots to prove the issues they say they have. I chat with them daily and I send an email.

Ive played years and have spent thousands to enjoy myself and now I win and they don’t want to pay seems they are staling hoping I forget about the winnings which is not going to happen.

Hi Nick one of the withdrawals has been paid in full $1554 my host called me to let me know this morning I just have one more pending she says she’s working on it.

Thanks for your assistance!

Thank you Al92102 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick