The player struggles to withdraw his winnings due a technical issue. The complaint was closed as the player stopped responding.
Stelario Casino - The player struggles to withdraw his winnings.
Amount: €2,561
Stelario Casino
Safety Index:Very highSafety Index
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9.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I received an amount of around 170 euros from the weekly cashback. From this I made 2561.30 euros. Of course, I also kept to the bonus rules and never played more than 5 euros. After I implemented everything I could not pay out the money. Every time the following error message appears "The requested amount is higher than the allowed withdrawal amount". You can have a total of 3x 400 euros in the payout at the same time. There are also no restrictions on the bonus and the support assured me that. In addition, the support said that there is currently technical work on the payouts. But this statement seems very dubious to me. I also have evidence and can prove everything. Please help me.
Automatic translation:
Public
Public
1 year ago
Hello Lolo777,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stelario Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Since when are you trying to make the withdrawal? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
