Stake Casino - Player seeks refund after account issues and losses.

Hello, I deposited approximately $50,000 into my account on stake.com casino. Due to addiction, I self-excluded my account. However, I later created a new account and lost another $6,000. When I tried to access the account where I lost the $6,000, I received a 'multiple account' warning, which I bypassed by completing KYC verification. After that, I deposited more money and lost it. In my first account, I also completed KYC verification using the same identity. Despite knowing that I was addicted, they allowed me to sign up again from the same IP address, use the same identity to complete KYC verification, and as a result, I lost all my life savings. I am requesting a refund of the money I lost during this process, or at least a significant portion of it.

Dear Mordrake,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When was your first casino account closed?

Was it closed by the casino due to your self-exclusion request?

When did you create the new account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello so in total I have three accounts on stake.com the first one is still active but i cant login to it due to 2FA problem. I have lost the 2FA for this account and i didnt make up to recover it. Second account was created in 28 March 2024. After i lost a lot of money on this account i asked for a self exclusion request and i told that i am addicted. They applied the self exclusion at September 30, 2024 at 07:34 AM Belgrade time CEST (GMT+0200). I created a new account at 20 October 2024.

Now i will also forward you all the proof i got via your email. Thank you so much for your assitance in this matter, it really means a lot to me.

All the proof has been sent to you via the email address you have provided. Thank you so much once again.