The player from Brazil had made a deposit of $140 and earned 354 USDT, but the casino had zeroed his balance, citing multiple account violations. The Complaints Team had attempted to gather more information by asking the player about KYC verification and potential multiple accounts but received no response. As a result, the complaint was rejected due to insufficient information for further investigation.
Sportbet.one Casino - Player's winnings have been confiscated.
Amount: 354 ₮
Sportbet.one Casino
Safety Index:HighSafety Index
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8.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Yesterday, I made a deposit of $140 at the betting house. I managed to make 354 USDT, but the casino zeroed my balance, claiming multiple accounts.
Automatic translation:
Public
Public
3 months ago
Dear douglasleite192,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Could you please advise if you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
