Jara works as a casino analyst at Casino Guru, where she leverages her degree in Economics to help maintain and refine our online casino database. Her work ensures that the information we provide is accurate, well-structured, and continuously improved. Through her analysis, she contributes to regula...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Jara K.
Author
Jara Kane
Casino Analyst
Jara works as a casino analyst at Casino Guru, where she leverages her degree in Economics to help maintain and refine our online casino database. Her work ensures that the information we provide is accurate, well-structured, and continuously improved. Through her analysis, she contributes to regula...
Massive selection of games including wide variety of live dealer games, progressive jackpot slots
Untranslated content for some languages
Not all payment methods are available for all countries
Casino screenshots
In-depth review
Our independent casino review team has taken a detailed look at Betmaster Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Betmaster Casino scored a Very high Safety Index of 9.1, which places it among the safest and fairest online casinos on the internet. Read on to get the full picture on Betmaster Casino and decide if this casino is worth your time.
Fairness and safety of Betmaster Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Betmaster Casino, we thoroughly read and reviewed the Terms and Conditions of Betmaster Casino. We noticed some rules or clauses, which were unfair, however, we do consider the T&Cs to be mostly fair. An unfair or predatory rule could potentially be leveraged to deny the players their rightful winnings, however, our findings for this casino were minor.
Considering our estimates and the factual data we have collected, Betmaster Casino appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, Betmaster Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Betmaster Casino has scored a Safety Index of 9.1, representing a Very high value. This casino is an excellent option for most players who are in search of an online casino that is committed to fairness.
Note: Betmaster Casino is linked to 3 other online casinos, based on the information we've collected. The Safety Index of Betmaster Casino takes into account the qualities of all the interconnected online casinos.
Our Betmaster Casino T&Cs review
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Betmaster Casino to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints filed about Betmaster Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 19 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Betmaster Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Our database has a total of 38 user reviews of Betmaster Casino, giving it a Mixed User feedback rating. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of Betmaster Casino
Betmaster Casino is in the ownership of BM Gate Ltd. and has an annual revenue estimate greater than $20,000,000. This establishes it as a large online casino within the bounds of our categorization.
Betmaster Casino holds a gambling license in Curaçao issued by Curaçao Gaming Authority.
Withdrawal limits, win limits, and payment method options
Betmaster Casino supports 56 payment methods. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, Boleto Bancário, Bitcoin (BTC), Bank transfer, Santander, Binance Coin (BNB), CashtoCode, flykk®, Ripple (XRP), Bitcoin Cash (BCH), Interac, Solana (SOL), TIGER PAY, Vega wallet JP, PSE - Pago Seguros En Linea, Mercado Pago, MoonPay, Banco Pichincha, Bancolombia, Itaú, Davivienda, BBVA, Scotiabank, Unity Bank, Revolut, Sterling Bank, First Bank, NEQUI, Zenith, CitiBank, Banco Falabella, Alsuper, Efecty, Pago Efectivo, SPEI, OXXO Pay, Jetonbank, Google Pay, MiFinity, Jeton, USD Coin (USDC), MuchBetter, Dai (DAI), Rapid Transfer, Tether (USDT), Ethereum (ETH), Dogecoin (DOGE), Tron (TRX), Litecoin (LTC), Cardano (ADA).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 2,000 per day
No win limit
EUR 14,000 per week
EUR 60,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Support and language availability
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below lists the language options at Betmaster Casino.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Portuguese
Russian
Japanese
Finnish
Italian
Bulgarian
Korean
Ukrainian
French
Chinese
Arabic
Hebrew
Tajik
Kazakh
Indonesian
Uzbek
Malay
Hungarian
Azerbaijani
Romanian
Polish
Filipino
Vietnamese
Hindi
Thai
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Betmaster Casino, your account, withdrawals, or anything else. Our testing found Betmaster Casino's customer support to be good.
Betmaster Casino slots and casino games
Betmaster Casino gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
The casino's game library includes titles from 108 providers. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Igrosoft, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, Relax Gaming, Bullshark Games, FBM Digital Systems., Fantasma Games, Boldplay, Turbo Games, Platipus, Macaw Gaming, Concept Gaming, Slotopia, Amigo Gaming, Trusty Gaming, Spinmatic, Spadegaming, Trigger Button Studios, OneTouch, Golden Race, Revolver Gaming, Betby, PLAYHUB, Four Leaf Gaming, Amusnet, PG Soft (Pocket Games Soft), Reel Play, Pineapple Play, Max Win Gaming, JINX Gaming, Skywind Group, Caleta Gaming, RTG Slots, AvatarUX, Peter & Sons, Kitsune Studios, Shady Lady, Winfinity, Gaming Realms, Vibra Gaming, 4ThePlayer, Mplay, Smartsoft Gaming, Formula Spin, Swintt, Excellent Reel, Backseat Gaming, BF Games, Ace Roll, Spribe, Foxhound Games, Charismatic, CT Gaming, Spearhead Studios, NowNow Gaming, SlotMill, Onlyplay, Salsa Technology, Penguin King, Gaming Corps, VoltEnt, Espresso Games, Hölle games, Fugaso, Fazi, Retro Gaming, LottoInstantWin (LiW), Zitro, Gamzix, Kalamba Games, Popiplay, Apparat Gaming, Storm Gaming, Clawbuster, Electric Elephant, Hacksaw Gaming, Netgame, Print Studios, BT Gaming, Ruby Play, Ka Gaming.
Bonuses and codes offered by Betmaster Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. The most prevalent bonus types are no deposit bonuses (or free spins) that you can get simply for registering an account, and deposit bonuses that are given out after making a deposit. Casinos also offer promotions like loyalty programs, welcome sign-up bonuses, and bonus codes.
Currently, our database has the following bonus from Betmaster Casino:
100% up to €1,000 and 100 extra spins
Kindly take note that only players from specific countries may be eligible for some of these bonuses. To find out which bonuses you can claim, see the 'Bonuses' segment of this review.
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Company info
Owner
BM Gate Ltd.
Operator
BMbit N.V.
Established
2015
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betmaster Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Betmaster Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14
Not Available: 1
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 8
Not Available: 0
Real Games
Verified by Gamecheck
Real Games
A selection of games from multiple game providers have been checked and NO fake games have been found.
Feedback is balanced, with 8 positive and 8 negative comments, citing game variety and providers alongside consistently poor RTP and technical issues.
Casino Bonuses
Betmaster Casino bonuses
Browse all bonuses offered by Betmaster Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that Betmaster Casino does not offer any bonuses to players from your country.
Summary of player reviews
Guru AI
Players liked the welcome bonuses and cashback, but many struggled to meet rollover requirements to actually use them.
Payment methods
Payments
Browse an overview of payment methods supported by Betmaster Casino, along with related limits and fees associated with transactions to or from your casino account.
Deposits were generally positive, but players reported 19 issues with withdrawals against 11 positive experiences.
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
27 languages
EnglishChineseFrenchItalianRussian
22 more
All languages (27)
English
Chinese
French
Italian
Russian
Spanish
Arabic
Azerbaijani
Bulgarian
Filipino
Finnish
Hebrew
Hindi
Hungarian
Indonesian
Japanese
Kazakh
Korean
Malay
Polish
Portuguese
Romanian
Tajik
Thai
Ukrainian
Uzbek
Vietnamese
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
25 languages
EnglishChineseFrenchItalianRussian
20 more
All languages (25)
English
Chinese
French
Italian
Russian
Spanish
Arabic
Azerbaijani
Bulgarian
Filipino
Hebrew
Hindi
Hungarian
Indonesian
Japanese
Kazakh
Korean
Malay
Polish
Portuguese
Tajik
Thai
Ukrainian
Uzbek
Vietnamese
Live chat rating
Good
Average response time: 5m
Based on 7 tests
Date and tester
Response time
Rating
25 Mar 2026
Jara K.
5m
Good
15 Jan 2025
Endri K.
Not measured
Good
08 Oct 2024
Katarina D.
Not measured
Excellent
26 Jan 2024
Burak O.
Not measured
Good
28 Feb 2022
Batucan O.
Not measured
Bad
20 Feb 2021
Zuzana S.
Not measured
Excellent
27 May 2020
Martin D.
Not measured
Average
Summary of player reviews
Guru AI
Experiences with support are largely negative, with 12 critical comments versus 9 positive ones. Players appreciated helpful and friendly service when reached, but many reported unresponsiveness and slow replies.
User reviews
User reviews of Betmaster Casino
This is a place to share experience with Betmaster Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 39 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Summary of player reviews
Guru AI
Customer support and payments show the most feedback, though negative experiences with payments outweigh positive ones. The website and app usability leans positive, but overall feedback remains limited.
Casino Guru
We want players to understand gambling.
Browse user reviews
All
Bonuses (13)
Support (21)
Games (21)
Payments (30)
Website and app (7)
• 4 days ago
My experience with them was quite good. What I liked most, and why I stayed for so many months, is that the site works wonderfully. They have a huge variety of providers, the slots load quickly, and since they operate legally in the country under the SEGOB permit, I never had any problems with payments. Withdrawals via SPEI went straight to my bank account without any issues, and the minimum deposits are super affordable. I have to say that I suddenly stopped playing here, not because of a bad experience, but because their Bonuses and Campaigns section started to feel extremely repetitive and pointless. At first, the welcome bonus catches your eye, but once you become a regular user, the weekly promotions lose all their appeal. Almost their entire scheme boils down to 'daily deposit competitions' where they offer very low bonus percentages like 10% or 20%, but they keep increasing the rollover to x20 or x30 as you progress. In the end, you feel like you're risking too much for minimal rewards. Or free spins on the same old games but with ridiculously low payouts; it's a good site to pass the time, but if you were expecting a bonus from them for being a regular user, I'd choose other sites.
Mi experiencia con ellos fue bastante buena, lo que más me gustaba y por lo que me quedé tantos meses es que el sitio funciona de maravilla, tienen una variedad enorme de proveedores, las tragamonedas cargan rápido y,al operar de forma legal en el país bajo el permiso de la SEGOB, nunca tuve problemas con los pagos, los retiros por SPEI me caían a la cuenta bancaria sin trabas y los depósitos mínimos son súper accesibles y he decir que de la nada dejé de jugar aquí, no por una experiencia mala, si no porque su sección de Bonos y Campañas se me empezó a hacer sumamente repetitiva y sin chiste, al principio, el bono de bienvenida te llama la atención, pero una vez que te conviertes en usuario regular, las promociones semanales pierden todo el encanto, casi todo su esquema se resume en 'competiciones de depósito diario' donde te ofrecen porcentajes muy bajos de bonificación como un 10% o 20% pero te van subiendo el rollover a x20 o x30 conforme avanzas, al final, sientes que estás arriesgando de más para que te den premios mínimos o giros gratis en los mismos juegos de siempre pero con cifras de burla, osea es buen sitio para pasar un rato pero si esperabas una bonificación de su parte por ser constante, optaría por otros sitios.
Fast deposits and withdrawals
Depósitos y retiros rápidos
SEGOB License
Licencia de SEGOB
Variety of games
Variedad de juegos
Clean and fast platform
Plataforma limpia y rapida
Custom token (FWD)
Token personalizado (FWD)
Multiple payment methods
Varios métodos de pago
Use of Cryptocurrencies
Uso de Cryptomonedas
Friendly customer service
Atención al cliente amable
Balanced RTP
RTP Equilibrado
Boring promotions and bonuses
Promociones y bonos aburridos
• 1 month ago
For now I can't say much about Betmaster because my experience is limited to the welcome bonus.
I was able to play with the bonus without any problems, so that part was fine. I wasn't very lucky with the winnings, but I don't consider that a negative aspect of the casino, because that depends on each player.
I haven't deposited my own money yet, so I can't comment on the deposit process. I also haven't had to contact support, and I prefer not to evaluate their service based on other people's experiences.
So far, my experience with Betmaster has been positive. If I continue playing, I'll be able to add more specific details to my review later.
Por ahora no puedo decir mucho sobre Betmaster porque mi experiencia se limita al bono de bienvenida.
Pude jugar con el bono sin problemas, así que por esa parte todo bien. Con las ganancias no tuve mucha suerte, pero no lo considero algo negativo del casino, porque eso ya depende de cada jugador.
Todavía no he depositado mi propio dinero, así que no puedo opinar sobre los depósitos. Tampoco he tenido que contactar con soporte, y prefiero no valorar ese servicio basándome en las experiencias de otros.
Hasta ahora mi experiencia con Betmaster ha sido positiva. Si sigo jugando, más adelante podré añadir cosas más concretas a mi reseña.
I had no problems with the welcome bonus.
No tuve problemas con el bono de bienvenida.
So far the experience has been positive.
Hasta ahora la experiencia ha sido positiva.
I haven't tried the tanks yet.
Todavía no he probado los depósitos.
I can't rate the support because I haven't had to use it.
No puedo valorar el soporte porque no he tenido que usarlo.
• 1 month ago
Overall, I liked Betmaster. The website is simple; I quickly understood where everything was and there's nothing complicated. What I liked most was the live dealer games section. There's roulette, blackjack, baccarat, and other tables. I usually play live games more, so for me, this is one of the highlights. The bonuses were fine too; you can check the terms and conditions beforehand and understand what you need to do. I contacted support a couple of times with some questions and they answered me well. It's also convenient that there are several ways to make deposits. Overall, I find Betmaster to be a standard and user-friendly casino, but what I liked most was its live gaming section.
En general Betmaster me gustó. La web es sencilla, entendí rápido dónde estaba cada cosa y no tiene nada complicado. Lo que más me gustó fue la sección de juegos con dealers en vivo. Hay ruleta, blackjack, baccarat y otras mesas. Yo suelo jugar más a los juegos en vivo, así que para mí este es uno de los puntos fuertes. Con los bonos también todo bien, puedes mirar las condiciones antes y entender lo que tienes que cumplir. Un par de veces contacté con soporte por algunas dudas y me respondieron bien. También es cómodo que haya varias formas de hacer depósitos. En general, Betmaster me parece un casino normal y cómodo, pero lo que más me gustó fue su sección de juegos en vivo
Many games with live dealers.
Muchos juegos con dealers en vivo.
Simple and easy-to-use platform.
Plataforma sencilla y fácil de usar.
Various deposit methods.
Varios métodos de depósito.
Some bonuses have wagering requirements.
Algunos bonos tienen requisitos de apuesta.
• 5 months ago
I deposited with a credit card, met the rollover requirements, and verified my account. They asked me for a transfer via SPEI, and at that point, all my bets were blocked. Now, to withdraw, they're demanding I wager the entire transferred amount. How am I supposed to do that? My bets are blocked across the entire site, and in the chat, they just thank me for my patience. That's called UNJUSTIFIED FUND WITHHOLDING. 😭😭😭😭 I just want my money back, and I think they're doing everything they can to scam me! The App Store doesn't give you the right to appeal, and they claim all users have good experiences—a complete and utter lie. I have all the evidence I need to back up my opinion.
Deposite con tarjeta de crédito, cumplí con el rollover, verifiqué mi cuenta. Me pidieron una transferencia vía SPEI y en ese momento me bloquearon todo tipo de apuestas, y ahora para retirar me exigen apostar todo lo transferido, ¿y como? Mis apuestas están bloqueadas en todo el sitio, y en el chat me dicen que gracias por mi paciencia. A eso se le llama RETENCIÓN DE FONDOS INJUSTIFICADO. 😭😭😭😭 Yo solo quiero mi dinero y creo que están haciendo todo lo posible por estafarme! En la App Store no te dan derecho de réplica y dicen que todos los usuarios tienen buenas experiencias, una total y vil mentira. Cuento con todas las pruebas suficientes para validar mi opinión.
Many slots
Muchos slots
They do everything to avoid giving refunds.
Hacen de todo para no dar reitegros
Customer service is terrible
La atención al cliente es pesima
They block your bets so you don't have to pay out.
Te bloquean las apuestas para no pagar
They do not respond to requests from any institution.
No atienden las peticiones de ninguna institución
They force you to bet everything you deposited
Te obligan a apostar todo lo que depositaste
In the end, you always lose.
En un balance siempre pierdes
Don't risk your money
No arriesguen su dinero
• 1 year ago
Betmaster Mexico fraud with withdrawals!! Withdrawals do not go through, and the support chat repeats the same thing, that your case has already been sent to the team of specialists and that you should wait for a response, 12 hours go by and you contact them again and they repeat the same thing, 2-3 days and they still have not processed my withdrawals, those support chat agents are just for show.... Ahhh but they get offended if you tell them that they can't solve anything, they don't even have a contact number or any other way for you to receive specialized attention... The supposed team of specialists "does not exist"!!! Now they make excuses that the account is not verified, that it is necessary to send the corresponding documentation, I already sent it, my account is verified, the app confirms that it is verified, the support staff is useless, they only say that I sent the requested documentation, I sent it and they tell me to send it again that the documentation is not valid, but they don't tell you which document does not pass the validation!! Just an excuse not to pay!!! Another important fact!! Betmaster on March 20, 2025 I made a deposit with the astropay app which if the balance in my betmaster account is confirmed,... I made bets and when I accumulated $600.00 Mexican pesos I requested the withdrawal by the same method by which I made the deposit, the withdrawal was processed but never reached my astropay account... It turns out that betmaster registered another astropay account (CLABE) when I deposited that has nothing to do with my astropay account data, that's why the withdrawal never reached my account, on Facebook I found another betmaster Mexico user who also deposited through astropay and his withdrawal amount in betmaster had the same CLABE as my account, I contacted the staff by chat, of the advisors there were more than 20 advisors who all asked the same thing and I gave them the information with proof of the error, they only wash their hands more saying that the error is astropay's! Astropay gave me the necessary information to prove that the error was on the part of Betmaster Mexico, which I provided to the advisors through the chat. I ended up getting annoyed because the advisors kept asking the same thing again. They never returned my money and did not provide me with proof of the amount to which my withdrawal was sent.
Betmaster México fraude con los retiros!! No salen los retiros, y el chat de soporte te repite lo mismo, que ya se envió tu caso al equipo de especialistas que esperes respuesta, pasan 12 horas y te vuelves a comunicar y te repiten lo mismo, 2-3 días y siguen sin procesar mis retiros, esos agentes del chat de soporte son de adorno.... Ahhh pero se ofenden si les dices que no solucionan nada, no tienen ni un número de contacto, ni otra manera de que puedas recibir atención especializada... El supuesto equipo de especialistas "no existe"!!! Ahora ponen escusas que la cuenta no está verificada que es necesario enviar la documentación correspondiente, ya la envie, mi cuenta está verificada la app confirma que está verificada, el personal de soporte no sirve, solo dicen que envié la documentación solicitada, la envie y me indican la que vuelva a enviar que la documentación no es válida, pero no te dicen cual documento es el que no pasa la validación!! Solo pretexto para no pagar!!! Otro dato importante!! Betmaster el 20 de marzo de 2025 hice un depósito con la app de astropay el cual si se confirma el saldo en mi cuenta de betmaster,... Hice apuestas y cuando acumule $600.00 pesos mexicanos solicite el retiro por el mismo método por el cual hice depósito, el retiro se Proceso pero nunca llegó a mi cuanta de astropay... Resulta que betmaster registro otra cuenta de astropay (CLABE) cuando deposite que no tiene nada que ver con los datos de mi cuenta astropay, por eso el retiro jamás llegó a mi cuenta, en Facebook me encontró con otro usuario de betmaster México que también deposito por astropay y su cuánta de retiro en betmaster tenía la misma CLABE que mi cuenta, me comunique con el personal por chat, de los asesores fueron más de 20 asesores que todos preguntaban lo mismo y a todo les pase la información con pruebas del error, ellos solo se lavan más manos diciendo que el error es de astropay! Astropay me brindo la información necesaria para comprobar que el error era por parte de betmaster México la cual le facilite a los asesores por medio del chat, hasta molesto termine porque nuevamente los asesores desfilaban preguntando lo mismo, jamás me regresaron el dinero y no me facilitaron un comprobante de la cuánta a la que se envio mi retiro
Steal the profits
Roba las ganacias
The support chat agents are (I'd like to write a rude word) they don't solve anything
El chat de soporte los agentes son (me gustaría escribir una grosería) no solucionan nada
Withdrawals are no longer validated.
Ya no validan los retiros
• 1 year ago
I want to see if the casino dares to respond with the same lie here as in another forum, to which he always answered as the reason for the confiscation of my funds, and which he communicated with me on countless occasions, to see if here is where the unresolved complaint is to the one who never showed his face and cost him black points, and where is my mediator as a witness to whom I also never answer also dares to lie. Friends, this casino is totally opaque, do not play here, there are sites that do pay, this is not
Quiero ver si el casino igual se atreve a responder con la misma mentira aquí que en otro foro, que el siempre contesto motivo de la confiscación de mis fondos ,y que se comunicó en inumerables ocasiones con migo, haber si aquí donde está la queja no resueltas a ala que nunca dió la cara y le costó puntos negros , y dónde está de testigo mi mediador al cual tampoco contesto nunca también se atreve a mentir. Amigos este casino es totalmente poco transparente no jueguen aquí ay sitios que si pagan este no lo es
Low amounts arrive instantly
Montos bajos llegan al instante
Terrible Customer Service from Support
Pésimo Servicio al cliente del soporte
They ask for unnecessary documents to avoid paying you
Piden documentos innecesarios para no pagarte
Support is not there to help you, but to give excuses.
El soporte no está para ayudarte si no para dar excusas
• 1 year ago
Betmaster Mx is 100% recommended. It has a wide variety of games and providers.
Betmaster Mx es 100% recomendable. Tiene mucha variedad de juegos y provedores
Very fast deposits and withdrawals
Depositos y retiros muy rapido
A wide variety of providers and games
Mucha variedad de provedores y juegos
Customer service is very friendly and helps resolve any questions.
Atencion al cliente es muy amable y ayudan para resolver cualquier duda
DLV provider for slots is missing
Falta el provedor DLV para slots
The minimum withdrawal is 200 pesos
El retiro minimo es 200 pesos
• 1 year ago
TOP 3 THE WORST betting sites. After more than 2 month of delaying my withdrawal, asking for multiple verifications, unnecessary documents they "voided" all my bets that were repeated. That means, if u repeat your bet because of example better odd, it can be voided !! Chat support replaying every 10-20 days. I had to ask multiple times for status of verifications and withdrawals, every time they had to check document for more than 2 weeks. After more than 2 month my account is "finaly" verified and they removed more than half earninigs because of double bets. Read carefully "terms and conditions" , better, don't make account here !! NEVER SEEN SOMETHING LIKE THIS Also, after my account is verified, I have to wait AGAIN for withdrawal permission. MEANING: If u win something, they will took your money because they "can", based on their terms and conditions.
SAME AS CASINOIN
• 1 year ago
Magically, when you start a positive streak, they start putting obstacles in your way when withdrawing money, asking for extra documentation, and even though all the documentation is correct, days have passed and customer service has not resolved anything, it seems like I am talking to a robot.
Mágicamente cuando comienzas una racha positiva te comienzan a poner trabas al retirar el dinero, pedir documentación extra, y a pesar de que toda la documentación es correcta han pasado los días y no resuelve nada atención al cliente, pareciera que hablo con un robot.
Customer Service
Atención al cliente
• 1 year ago
While I was playing for about a year with small deposits and small withdrawals, suddenly I requested a withdrawal of €100 and they refused to pay me, asking for some documents! Until then everything was going smoothly! I sent my documents and after 1 week they closed my account with the explanation that I had multiple accounts! Of course this is not the case as I only had one account! When I asked for an explanation, they simply told me that they cannot comment on this decision…
Ενώ έπαιζα περίπου ένα με χρόνο με μικρές καταθέσεις και μικρές αναλήψεις, ξαφνικά ζήτησα μια ανάληψη των 100€ και μου αρνήθηκαν να την πληρώσουν, ζητώντας κάποια έγγραφα! Μέχρι τότε όλα γίνονταν χωρίς πρόβλημα! Εγώ έστειλα τα έγγραφα μου και μετά από 1 εβδομάδα μου έκλεισαν τον λογαριασμό με την εξήγηση ότι είχα πολλαπλούς λογαριασμούς! Φυσικά δεν ισχύει κάτι τέτοιο καθώς είχα μόνο έναν λογαριασμό! Οταν ζήτησα εξηγήσεις, απλά μου είπαν πως δεν μπορούν να σχολιάσουν την απόφαση αυτή…
Very poor customer service
Πολύ κακή εξυπηρέτηση πελατών
Withdrawals
Αναλήψεις
• 1 year ago
It could be the best casino but when you win a lot magically the withdrawals no longer work, they will cancel your withdrawals and not let you withdraw, you will end up playing with that money, when you lose your money magically the withdrawals no longer work, they use that trick so that you don't win a lot, so if you win a lot and can't withdraw, do a self-exclusion so you don't lose your money
Podría ser el mejor casino pero cuando ganas mucho mágicamente los retiros ya no funcionan, te cancelarán los retiros y no te dejarán retirar, acabarás jugando con ese dinero, cuando pierdes tu dinero mágicamente ya sirven los retiros, usan ese truco para que no ganes mucho, así que si ganan mucho y no pueden retirar hagan una autoexclusión para no perder su dinero
Fast withdrawals (not always)
Retiros rápidos (no siempre)
Very good bonuses
Bonos muy buenos
3% extra when depositing by SPEI
3% extra al depositar por spei
Many games
Muchos juegos
Sometimes very tedious 3-day retreats
en ocasiones retiros muy tediosos de 3 días
bad rtp
mal rtp
If you win a lot you won't be able to withdraw
Si ganas mucho no podrás retirar
Support takes a while to respond
el soporte tarda en contestar
• 2 years ago
It is a good gaming site, regarding interface, orderly design, fluidity and a wide variety of games. Quite efficient and fast deposit and withdrawal methods.
Es un buen sitio de juego, respecto a interfaz, diseño ordenado, fluidez y con extensa variedad de juegos. Métodos de deposito y retiro bastante eficientes y rápidos.
Good interface
Buena interfaz
Good selection of game providers
Buena selección de proveedores de juegos
Fast deposits and withdrawals
Depósitos y retiros rápidos
Nothing bad to say
Nada malo que decir
• 2 years ago
I am waiting 2 days for my withdrawal ! They told me to wait the handle my withdrawal ! After 2 days the cancelled it without reason and without answer ! They don’t want to help or explain anything ! It’s like I talk to same robot ! Just help me to take my withdrawal and stay away from them
• 2 years ago
Website works perfectly. Plenty of options for deposit and withdrawal. There was a little problem withdrawing using crypto (took almost a week) but the support people was kind and worked to solve the problem.
Nice overall
Plenty of deposit and withdrawal options
Withdrawal using crypto had delay
• 2 years ago
First class, the truth, resolution, fast payments, the games are fun, good customer service, colors, animations, everything is good, safe for anyone who wants to experiment and learn new things.
De primera la verdad resolución pagos rápidos los juegos son divertido buena atención a clientes colores animaciones todo bien seguro para cualquiera que quiera experimentar y conoces cosas nuevas
Everything is fine legally
Todo esta bien legal
I don't see that there is fraud
No veo que aya fraude
Sure
Seguro
Just a withdrawal that's already late
Solo un retiro que ya tardo
• 2 years ago
Made my first deposit of 500brl using the welcome casino bonus, lost everything and made another deposit and lost everything again. So i made my third deposit of 150BRL, lost untill 100BRL and ordered a withdraw. They refuse to pay me telling that i need to make a turnover of my FIRST deposit bonus, while i dont even have an active bonus. Scam artists, untrustworthy company
How can i add a positive? betmaster is a SCAM.
Scam, untrustworthy, they dont pay their clients, at this moment i think its a fake website copying another site.
• 2 years ago
There are no words to express how excellent this casino is! It is exactly what I was looking for in terms of casinos, Betmaster has surprised me since it has most of the games from providers that I play such as Microgaming, B Gaming, Igrosoft RabCat among many others. Verification is quick and they have several deposit and withdrawal methods. The only drawback I have is that the chat is a little slow since they don't respond quickly but that's not a big deal. The best thing about this casino, and what most players look for, is that when you make a withdrawal you get paid quickly." This casino is great because just as you deposit and it is reflected in your account within a few minutes, also when you request a withdrawal it is you have it in your bank or crypto account in less than a minute without asking you again for verification or some other strange thing to avoid paying. Can you believe it? This casino is great because it is what most of us are looking for and the truth is that many other casinos take up to a month to pay you or they deny you payment for such nonsense. I give Betmaster a 100% rating of 200%. 1000% recommended friends! 😀
¡Me faltaran palabras para expresar lo Excelente que es este casino! Es exactamente lo que buscaba en cuestión de casinos, Betmaster me ha dejado sorprendido ya que cuenta con la mayor parte de juegos de proveedores que juego como lo son Microgaming, B Gaming, Igrosoft RabCat entre muchos otros. La verificación es rápida y cuentan con varios métodos de depósito y retiro. El único inconveniente que le pongo es que es un poco tardado el chat ya que no responden rápido pero eso no es gran cosa. Lo mejor de todo sobre este casino y que la mayoría de jugadores buscan, es que cuando realizas un retiro te pagan rapido" Este casino es grandioso porque así como depositas y se refleja en tu cuenta a los pocos minutos, también cuando solicitas un retiro lo tienes en tu cuenta bancaria o criptografica en menos de un minuto sin pedirte nuevamente verificación o alguna otra cosa rara para evitar pagar. ¿Lo pueden creer? Es genial este casino porque es lo que la mayoría buscamos y la verdad muchos otros casinos tardan hasta un mes en pagarte o te niegan el pago por tal tontería. A Betmaster de un 100% de calificación le doy 200% ¡1000% recomendado amigos! 😀
They pay your withdrawals in less than a minute
Pagan tus retiros en menos de un minuto
They have a wide variety of games
Cuentan con muchísima variedad de juegos
Wide variety of deposit and withdrawal methods
Gran variedad de métodos de depósito y retiro
Best of all, the games don't crash.
Lo mejor de todo es que los juegos no se traban
Your chat response time is slow
Su tiempo de respuesta en el chat es lento
• 2 years ago
Good payments and immediate withdrawal!! Fast verification.all game supply available.
Καλες πληρωμες και αμεσες αναληψης!! Γρηγορη επαληθευση.διαθεσιμη ολη η παροχη παιχνιδιων.
Immediate withdrawal
Αμεσες αναληψης
Nothing
Τιποτα
• 3 years ago
I have written and deleted reviews for this casino a couple of times because I've had a hard time trying to be balanced. On the one hand the customer service is very helpful and timely, the site is pleasant to play at, and verification/withdrawals are reasonable and quick. On the other hand the RTP became so disatrous here that it was hard to wrap my brain around. I don't expect to win all the time, or even most of the time, but the level of losing and the speed of it just became too brutal and I needed to close my account and give up.
Customer service/chat/email helpful and pleasant
Quick withdrawals and reasonable verification
Vip bonuses with fair turnover and cashout caps
Had some technical issues periodically
RTP was poor over a long period of time after depositing a lot of money, regardless of the game provider. Too brutal for too long.
• 3 years ago
I have played on many casinos, i believe that is worst one regarding rtp, its so bad that it makes you think that something strange is going on there. They have really quick withdrawals, but if you make withdrawals over 500€ they charge you 25€ every 500€ you withdraw.
Quick withdrawals
Easy kyc
Large selection of slots
Really bad rtp
No personal bonuses
Lagging a lot
• 3 years ago
I've got to spill the beans on my downright dreadful experience with Betmaster Casino. Strap in, folks, this one's a bumpy ride.
So, here's the deal – I decided to give Betmaster Casino a whirl because of all the hype and recommendations I'd seen. Trusting their flashy ads and enticing offers, I thought I'd hit the jackpot in the world of online casinos. Boy, was I wrong!
First off, let me tell you, setting up an account was a breeze, and I was all set to explore their world of games. But, and it's a colossal but, the moment I tried to cash out my hard-earned winnings, everything went south.
Their favorite excuse? "Technical issues," they said. It's almost comical how every time I tried to withdraw, I'd get hit with the same old line – "Sorry, we're facing technical issues with your withdrawal." Really? Every single time? It's like a broken record, folks.
Let me lay it out for you – I had a substantial sum in winnings that I was itching to get my hands on. But these guys, oh no, they had different plans. They'd deny my withdrawal requests left and right, leaving me high and dry.
I finally caved, like a fish taking the bait, and played away my balance out of sheer frustration. And guess what? Like clockwork, the "technical issues" miraculously vanished, and I could suddenly withdraw my remaining balance.
Now, I'm no sore loser, but this charade is beyond infuriating. It's not just about the money – it's about the utter lack of transparency and the runaround they give players.
Ladies and gents, heed my warning – steer clear of Betmaster Casino. Their antics are more predictable than a daytime soap opera, and they'll make you pull your hair out in frustration. Your gambling adventures deserve better, trust me.
• 3 years ago
It is not a casino that leaves you surprised by its promotions and features. Verify identity before depositing...
No es un casino que te deje sorprendido por sus promociones y características. Verificar identidad antes de depositar...
Gives you +3% on deposits without rollover
Te da +3% en los depósitos sin rollover
Deposits and withdrawals in seconds through SPEI
Depositos y retiros en segundos por medio de SPEI
competitive odds
cuotas competitivas
They verify you in less than 1 hour
Te verifican en menos de 1 hora
It does not allow high bets in small markets, for example: table tennis.
No deja apostar alto en mercados chicos ejemplo: tenis de mesa.
Very high first deposit bonus odds >=1.9
Cuotas para el bono de primer deposito muy altas >=1.9
It does not have advance payment in the most famous sports / leagues
No tiene pago anticipado en los deportes/ligas mas famosas
It does not have integer handicaps, example +/- 1,2,3 etc.
No tiene handicaps de enteros, ejemplo +/- 1,2,3 etc
It has no bet maker
No tiene creador de apuestas
no loyalty program
No hay programa de lealtad
no freebet
No hay freebets
Betmaster Casino
Thank you for taking the time to share your feedback with us! We truly value both positive and constructive comments from our players.
We are delighted that you enjoyed our platform’s competitive odds, swift deposits and payouts, and the additional 3% bonus on deposits. Our team works hard to ensure a smooth and efficient betting experience for all our customers.
Regarding the maximum bet amount, we want to clarify that it is determined individually for each event and may vary across different markets. We strive to strike a balance that provides a fair and enjoyable betting environment for everyone.
It seems that you might have missed out on our special offers. We do have a referral program and a weekly cashback promotion that is available to all our customers. We encourage you to explore these offerings on our website, along with the freebets and free spins available in the promotions section.
We appreciate your feedback regarding our betting line, and we are committed to continuously updating and improving it. Your input helps us enhance our services and cater better to the needs of our players.
Once again, thank you for choosing our platform, and we hope to see you enjoying your betting experience with us in the future. If you have any further suggestions or questions, feel free to reach out to our customer support team - they are always here to assist you!
• 3 years ago
The VIP manager is amazing, the withdrawal process is instant, where you can't find in any other casinos. In other casinos you get withdraw in weeks, which doesn't happen here at all. The customer service is 24/7 working. The best experience I have ever had.
• 3 years ago
🙋Am Customer on betmaster from last year I have personal managers Her name is Anya she is always helpful and I can reach her very easygoing
Anya is Very sweet and positive helpful and always reachable
I will give surely Anya 100 points from 100
Anya Service is 🔝
🌺✅✅✅✅✅✅✅✅✅✅✅Anya🦋🦋🦋🦋🦋🦋🦋🌹🌹🌹🌹🌹🌹🌹🌹
I have seen absolutely not negativ in Her Service (Anya🔝🌹🦋)
• 3 years ago
I wouldn't waste your money here go for a meal out... The win ratio is the worst I've ever played.. Rtp is rubbish.. I play the same games on other sites and you win more also you can't find any new games because they don't show them all I can say is try somewhere else you'll be better of if I had of read the reviews I would stiil have 2000 more in my bank
Nothing is good old games no winnings
I honestly can't say anything positive
It makes you never want to play again
Rubbish rtp
No free spins unless you spend a stupid amount of money
• 3 years ago
the free spin bonus at this casino is a joke, there is no way you can have it and the customer support is completely unresponsive. Advise not to play at this casino.
el bono de giro gratis de este casino es una broma, no hay forma de que puedas tenerlo y el servicio de atención al cliente no responde en absoluto. Aconseja no jugar en este casino.
• 3 years ago
I like the variety of markets Betmaster provides such as sportbook, esport and virtual sport as well as various casino slots and live casinos. It covers everything I like. Im happy.
• 3 years ago
I like the deposit bonus offers. Sometimes the T&C's are tricky to understand, but I get there. Yeah this is a good one. I'll keep coming back, that's for shizzle!
• 3 years ago
I got a decent welcome bonus here and everything else has been easy going and just generally good. I'm sticking with these guys, as long as they keep the cashback and low wager dep bonus promos.
responsive support service
huge amount of various promotions
very nice and intuitive interface
• 3 years ago
I have a problem with my withdrawal. I made my first deposit via visa card but it was impossible to take my money back. I asked 40 euros as my first withdrawal. They asked me to make an onother deposit via Skrill or Mastercard etc. I am waiting for their financial apartment to inform me about the procedure. It's a little bit inconvenient I would say. Hope it will be solved and not to be an onother scam. I will return when the problem is solved. Problem solved after I asked them again. They were very quick. I think they deserve the stars given.
Verification
Withdrawal
Discussion
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