Betmaster Casino Review

The player from Mexico was frustrated with the casino’s process for handling withdrawals. We advised the player to wait at least 14 days after requesting the withdrawal, considering the usual processing time and potential delays due to KYC verification or high volume of requests. The player confirmed that the issue was resolved after waiting the advised period. The complaint was closed as resolved.

The player from Mexico experienced delays in the withdrawal process and had an issue with money being presented as bonuses instead of winnings. We informed him about the typical processing times and advised patience while waiting for the KYC verification and withdrawal approval. The player confirmed the issue was resolved, and the complaint was closed as 'resolved'.

The player from Mexico faced withdrawal issues with the casino. After numerous successful deposits and withdrawals, the casino blocked all withdrawals and asked for a KYC process, which the player completed. Although the account was verified, the casino removed the winnings, citing irregularities and rules violations. They did this without specifying the exact reason and continued to block withdrawals. We were unable to investigate further due to a lack of response from the player, leading to the rejection of the complaint.

The player from Israel claimed that the casino moved his winnings to a 'bonus', preventing him from withdrawing. The casino alleged that the player had activated a bonus, which the player denied. We requested additional information from the player to investigate, but he did not respond. Consequently, the complaint was rejected due to lack of response.

The player from Ireland had claimed that he had won but his account was locked and then requested for verification. The winnings had been confiscated and despite having provided the requested information, the player had suffered from unresolved issues. The player had alleged that the casino was delaying the verification process and had reduced his balance. We had asked for more details about the games he had played and the status of his card verification, but the player did not respond. As a result, we could not investigate further and had to reject the complaint.

The player from Greece requested the casino to block her card due to a gambling addiction but was still allowed to deposit 1400€, which she wishes to recover. Since the player used incorrect personal information for creating multiple accounts, the complaint was rejected.

The player from Greece had won a sum of 3200 euros on sports betting but was unable to proceed with the withdrawal. Despite having submitted all requested verification documents to Betmaster, his account had remained unverified and he was unable to access his winnings. The player had been with the casino for three months and had successful withdrawals in the past. His recent withdrawal request made on 20/04/2024 had been cancelled by the casino and the funds were returned to his account. However, after having communicated with the casino and submitting additional documents as requested, the player's issue had been resolved and he was able to access his winnings.

The player from Mexico had endured an extended verification process by the casino. Despite having already sent numerous documents, the casino had still asked for a PDF of a specific day's bank transactions. The player had believed that the casino was delaying her withdrawal. After she submitted the requested document, the player confirmed that the verification had been successfully completed and she had been able to withdraw her winnings. Consequently, the complaint had been closed as 'resolved'.

The player from Greece had had an issue with Betmaster Casino regarding two withdrawals of 500 euros each. The withdrawals had been accepted by the casino but the funds had not appeared in his Neteller account. The player had confirmed that there were no issues with KYC verification. The issue had been resolved later, though it wasn't specified how. We had then marked the complaint as 'resolved'.

The player from Croatia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been asked to provide additional documents for verification, which extended the withdrawal process beyond the usual timeframe. After our intervention and communication with the casino, the player confirmed that the funds had been successfully withdrawn. The issue had been resolved and the complaint was marked as such in our system.

The player from Mexico had reported confusion caused by a delay in reflecting his deposit. The casino had added the deposited amount to the account later and the player had treated this increment as winnings, thus he continued playing and lost the money. He had flagged this with customer service, but they insisted the deposit had been credited. We had asked the player to provide his entire deposit history and gaming history for further investigation. However, the player failed to provide the requested information within the given timeframe, which resulted in the rejection of the complaint due to lack of response.

The player from Greece was unable to withdraw 100€ from the 1800€ they had won in the casino. Despite having successfully completed previous withdrawal requests, they were then facing repeated requests for verification. The verification process had been ongoing for 6 working days. The player had provided the requested documents but the casino had not yet approved them and continued to cite technical issues. We attempted to investigate the issue further by requesting additional information from the player, but they did not respond. As a result, we had to reject the complaint due to lack of cooperation from the player.

The player from Greece, despite having completed the identification process, was unable to withdraw his funds. The Complaints Team had reached out to the player for more information to assist with the case, but the player did not respond. Due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from Israel had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn’t been received. She had also expressed concern about the casino's withdrawal limit of $2000 per day, which would have required her to make multiple withdrawals for her total winnings of $26,000. Despite our team's attempts to assist and ask for more information, the player had failed to respond adequately. As a result, we couldn't investigate further, leading to the rejection of the complaint.

The player from Mexico had repeatedly experienced issues with the withdrawal of his winnings, despite undergoing multiple account verification processes. Even though he had provided all required documents, the casino kept asking for more information which was delaying the payout of approximately 50,000 pesos. The player was seeking assistance to successfully withdraw his winnings. We had advised the player to submit a bank statement for the account used for deposits once it was available, and forward any further correspondence from the casino if there were additional obstacles to the withdrawal process. However, the player later reported that his withdrawals had been processed and his account had been fully validated. Despite this, he experienced further issues with withdrawal processing. We transferred the complaint to another team member for further assistance, but the player did not respond with additional information or requests for assistance, leading to the complaint being closed as rejected.

The player from Russia had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawals before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, the player had not responded to our messages and questions. Consequently, we were unable to investigate further and had no choice but to reject this complaint.

The player from Croatia had an issue with his casino account relating to his winnings. The player's account had been blocked without any further clarification. The player had initially deposited €227.64 and had received an equal amount as a bonus, which he lost. He then deposited another €150 for a weekend bonus, managed to fulfill the bonus conditions, and won approximately €560. However, the casino had blocked his account, citing a violation of their terms and conditions, specifically registering multiple accounts. The player denied any wrongdoing and asserted that he had only used bonuses available to everyone. The Complaints Team had been in contact with the casino, asking for evidence of the violation and discussing the matter internally. The player had also filed an official complaint with Gaming Curacao, the licensing authority of Betmaster Casino. The Complaints Team, however, had to reject the complaint because it pertained to sports betting, which was outside their area of expertise. They had advised the player to submit his complaint to websites that dealt with sports betting-related complaints.The complaint was closed as "rejected".

The player from Greece had complained about the casino confiscating his winnings. The player had claimed that after completing the turnover of his free spins, his profits were reduced without a valid reason. He stated that the casino had provided a non-existent rule as justification, and he had not saved the chat conversation where this was discussed. We had asked the player to provide more details or evidence, but he was unable to do so. The player insisted on a public response from the casino. We found a relevant rule on the casino's website, but without specifics about the bonus or rules used against the player, we could not proceed with the investigation. The complaint was dismissed due to lack of evidence.

The player from Brazil is experiencing issues with deposit bonuses at an online casino. Despite being promised a 200% bonus, only 100% was credited. Furthermore, the requirements doubled from 25X to 50X, which the player views as deceptive advertising. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Ukraine reports that Betmaster Casino has not returned his funds of 21000 hryvnias, including a 12000 hryvnias deposit. He claims the casino is not responding, his account appears to be deleted, and he hasn't received any explanations for the actions taken. The complaint was rejected as the issue occurred 3 years ago.

The player from Israel has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Algeria has faced issues with withdrawing winnings. After being asked to verify their account, they complied by sending all required documents. However, after an 8-day wait, the player's account was attended to and their money taken without any given reason. We’ve reopened this complaint as per the player’s request.

The player from Chile is encountering difficulties while attempting to withdraw winnings from a casino. The casino requires a specific bank statement feature for successful withdrawal. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Mexico attempted to withdraw her winnings but faced continuous requests for additional verification documents. Even though she complied, the casino accused her of violating terms and conditions by creating multiple accounts. After reviewing all the gathered information and details, we concluded there are reasonable grounds to believe we are talking about multiple accounts used by 1 person or collusion for the purpose of bypassing the casino's restrictions and betting limitations imposed by the casino on the linked casino account that was registered earlier in 2022 and used for abusive play, using the same common patterns to accumulate winnings. In addition, to a considerable extent, the accusations for both accounts relate to sports betting and breaching its rules and restrictions, which is a sphere we do not have enough insight to take on since we deal with complaints about online casinos only. Therefore, the complaint was closed as unjustified. The casino acted correctly and in accordance with its terms and conditions, and we accept its decision.

The player from Brazil is having trouble withdrawing funds from the casino due to alleged system issues. Additionally, the casino claims that the player has multiple accounts because her husband also has an account, which has resulted in a ban and withholding of her funds. The player confirmed that both she and her husband used the same device for playing. It would be impossible to prove the accounts were not used by one person, therefore we had to reject this complaint.

The player from Russia was not allowed to withdraw his winnings due to ongoing verification. The casino team provided all necessary evidence regarding the player's case. It became clear that the player's gameplay was in violation of the casino's Terms and Conditions and the decision of the casino was in line with our Fair Gambling Codex. Given the findings, the player's complaint was rejected as 'Unjustified'.

The player was unable to process a payout as the casino claims that he has multiple accounts. After gathering all the necessary information and data, the complaint was closed as unjustified due to breaching the casino's terms and conditions - multiple accounts registered and used by 1 person and bonus abuse. The complainant is not entitled to the winnings obtained in this way. The casino acted correctly and in accordance with its Terms and Conditions.

The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Russia had his account blocked and the balance confiscated. After gathering all the necessary information and in the given circumstances, we closed the complaint as unjustified due to breaching the casino's terms and conditions - reasonable grounds to believe we are talking about multiple accounts used by 1 person, while it is clear that the allegations relate to sports betting play.

The player from Russia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Greece has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got blocked for multi-accounting. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Peru was experiencing difficulties withdrawing his funds due to the limited availability of payment methods. The player has stopped responding to the complaint, and it was closed as "rejected".

The player from Russia was accused of opening multiple accounts in the casino during the verification process. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's terms and conditions.

The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint three times because the player didn't respond to our messages and questions.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Czech Republic has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player's account got closed due to multi-accounting. After gathering all the necessary information provided by the casino, the complaint was closed as "rejected" because the player's issue concerns sports betting and a sports betting welcome bonus, and accusations related to it.

The player from Peru has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Nigeria has been accused of opening multiple accounts. Admittedly, he had a different, however, inactive account as due to a wrong currency he was not able to deposit any funds previously. Although later we were provided with evidence about more related accounts, after gathering the necessary information from all involved, the complaint was closed as "rejected" because the player's issue concerns sports betting and accusations related to it.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Chile requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The casino responded and explained that initially the player was required to complete the verification process. After this, there was a technical issue with the payment provider, and while it was being resolved the player used all of their balance to make sports bets. As the player did not confirm that they considered the matter to be resolved, the complaint was eventually rejected.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Greece was experiencing difficulties withdrawing their winnings due to ongoing verification. The player's account was then blocked because he had multiple accounts. The casino provided evidence showing the player had a second account, but there was no evidence to suggest that the player had gained an unfair advantage from this. Therefore, in accordance with our fair gambling codex, we believe the player should not be penalized in this case. The casino wished to maintain its position, and as a mutual resolution could not be reached the complaint was closed as 'unresolved'. The casino requested that the complaint be reopened, and stated that after additional discussion of the case the decision had been made to pay the player their winnings. We asked the player to confirm that the matter had been resolved, but as there was no further response from them the complaint was rejected.

The player from Bolivia is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that documents were accepted and the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Nigeria is experiencing difficulties withdrawing their funds due to limited availability of payment methods. Subsequently, the account got blocked. We rejected this complaint as it was sports betting related.

The player from Germany has been blocked. The casino claims they opened multiple accounts. The casino provided evidence of the multiple accounts but the complaint was regarding sports betting only. As we do not have a branch dealing with sports betting yet the complaint was rejected.

The player from Italy accumulated winnings with a bonus and tried to withdraw them. Instead, the casino blocked his account. The casino provided sufficient evidence to show that multiple accounts had been registered from the player's device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

The player from Albania has been waiting for a withdrawal for over two weeks. The casino provided sufficient evidence to show that multiple accounts had been registered from the player's device and each of these had accepted bonuses intended to be received once per player. Due to this the complaint was rejected.

The player from Spain with a fully verified account requested a total of 5 withdrawals over 2 weeks ago. Meanwhile, the casino recommended the player use another payment method for withdrawal without any detailed explanation. Finally, the player has confirmed that he has already received all payments. The complaint is resolved.

The player from Finland is questioning responsible gambling tools. He claims the Cooling off tool doesn't work correctly. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Lithuania is experiencing difficulties withdrawing funds, because the transactions to his preferred payment methods have been declined. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain had her withdrawal request rejected due to having created multiple accounts in the casino. Prior to being accused, due to unavailability of withdrawals via her preferred payment method, she was asked to make a deposit in a cryptocurrency to be able to withdraw via an alternative payment method. The casino provided sufficient evidence to prove the accusation regarding multiple accounts. The player's complaint was closed as 'rejected' after the player confirmed she received a refund of the deposit she was asked to make before she was accused of the T&C violation.

The player from Norway has been accused of opening duplicate accounts. Admittedly, he has opened different accounts to test their luck. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing their funds due to a limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Russia did not pass the casino's identity verification process. During the investigation of the issue, it became clear that the issue is exclusively related to sports betting. Due to this fact, the player's complaint was closed as 'rejected' and the player was instructed to submit a complaint to an ADR that dealt with complaints related to sports betting.

The player from Ukraine is experiencing difficulties withdrawing his funds due to limited availability of payment methods. The player stopped responding and we were forced to close this complaint as 'rejected'.

The player from Bulgaria is highly disappointed with time-consuming KYC procedures. Casino accused player from bonus hunting and they provided relevant evidence. Unfortunately, we are rejecting this complaint as unjustified.

The player from Austria had her account blocked without further explanation. Casino provided the evidence and it's obvious that in the account was suspicious activity so we are rejecting this case as unjustified.

The player from Russia had been accused of suspicious activity and his account had been blocked. The complaint was rejected. The casino provided sufficient evidence proving the player used software-aided playing techniques.

The player from Sweden is experiencing difficulties withdrawing his winnings. Even though we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Sweden is experiencing difficulties withdrawing funds due to limited availability of payment methods and geolocation. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Netherlands is experiencing difficulties withdrawing funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Sweden is struggling to receive his winnings due to the unfinished verification process. The casino allowed him to withdraw a small part of the winnings and then asked the player to verify his account. Player stopped responding.

The player from Germany is experiencing difficulties withdrawing his winnings due to limited withdrawal payment options. We rejected this complaint as the funds have been played before we could intervene.

The player's struggling to verify his account and withdraw his winnings. The complaint was rejected as the player instead of asking for self-exclusion requested to only close his account and lost all of his winnings.

The player from Germany has been anticipating instant withdrawal transfers through Bitcoin. Unfortunately, all transactions take longer than it was advertised. Player’s complaint has been resolved successfully.

The player from Finland has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

The player deposited money into the casino and won €7,000. Then he tried to withdraw, but it wasn’t possible. He contacted the live chat and was told he needed to wait. The next day he found out his account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Armenia had submitted documents for verification on 08/08/24 due to a declined withdrawal, expecting the process to take about 5 working days. However, it had taken longer than that, and the casino continued to ask him to wait without providing specific information. The issue was resolved when the player confirmed that the verification check had been successful and he received his payment. The complaint was marked as 'resolved' in the system, and the player expressed his willingness to reach out again if any future issues arose.

The player from Russia had experienced a delay in the account verification process at the casino, which had taken over 14 days. This issue had posed a potential risk to the value of his balance held in volatile LTC. The player had not been informed about the reason for the delay, but suspected that his account had been blocked due to using a VPN, as the casino was blocked in Russia. The casino's Security Department had claimed the player had multiple accounts, which was a violation of their terms and conditions, and hence, his account had been blocked and funds forfeited. We had asked the player for additional information. However, the player later informed us that he no longer needed help and confirmed that the issue had been resolved. Thus, we had closed the complaint as resolved.

The player from Greece had faced an issue regarding a delayed withdrawal of 2.983 euros and a sudden restriction in accessing the online casino platform. The player had submitted his verification documents in April 2024. After the player reported the issue, the casino had made sincere efforts to resolve the problem. The player had confirmed that the issue had been partially resolved as he was awaiting another pending withdrawal. We had marked the complaint as 'resolved' in our system.

The player from Greece had experienced a substantial balance decrease while wagering a bonus. The casino had claimed the winnings were capped and the player had used real money bets while wagering the bonus from free spins, which the player disputed arguing the stated terms were not applicable to his case. After a thorough investigation and communication between the player, the casino, and the Complaints Team, the casino had confirmed that the player had participated in two promotions simultaneously. However, they acknowledged the confusion and credited back the deducted amount of €131.35 to the player's account as a gesture of goodwill. The player had confirmed that the issue was resolved to his satisfaction and the complaint was closed.

The player from Greece had problems withdrawing his money from Bongo Casino. Additionally, he noticed that this casino was missing its validator badge, which raised concerns about the platform's legitimacy. The player had to wait longer than initially stated for his withdrawal due to additional document requests for KYC verification. However, the withdrawal issue was eventually resolved. We also took note of the player's concern about the missing validator badge and decided to investigate the matter further.

The player from Japan had been experiencing recurring issues with withdrawals. After successfully withdrawing funds three times, subsequent attempts were canceled, which the casino attributed to a technical error, leading the player to suspect intentional delays. The player used Jeton for his transactions and had no pending withdrawal requests at that time. After communicating with the complaints team, the player confirmed that all balances had been withdrawn and requested to withdraw the complaint, which we had marked as resolved.

An Austrian player had been waiting for over two weeks for their withdrawal. Despite having completed the lengthy KYC process, the withdrawal requests had been rejected multiple times. The responsible department had not responded to the reported issue. However, after contacting the Complaints Team, the player managed to withdraw the amount in six smaller transactions. Despite the difficulties, the player confirmed the receipt of their funds in full. The issue was therefore marked as resolved by the Complaints Team.

The player from Ukraine has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece was accused of opening multiple accounts. Despite several issues related to unsuccessful deposit(s) refund, the player confirmed that he received the payment after more than 2 months. The complaint is resolved.

The player from Germany requested a withdrawal and, after approximately 2 weeks of waiting for payment due to the lengthy verification process, he decided to make a complaint. The player was fully verified and received the payment more than 3 weeks after the withdrawal request. The complaint is resolved.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods and ongoing verification. Player’s complaint has been resolved successfully.

The player from Greece had made an initial successful 900€ withdrawal from the casino, but subsequent 1000€ withdrawal attempts prompted a verification request that remained unresolved. The player sought clarity on whether he would receive his funds. The issue was resolved after approximately 15 days, with the player confirming receipt of the full amount. The Complaints Team marked the complaint as 'resolved' and encouraged the player to share his experience.

The player from Greece had a verified account but faced issues with multiple cancellations of his withdrawal requests without explanation. After providing relevant information and communication, the player successfully withdrew his funds after several attempts and a wait for the financial department to process the transfer. The Complaints Team confirmed that the issue was resolved and marked the complaint as such in their system.

The player from Greece had been a long-time customer but was dissatisfied after requesting a withdrawal of €1700, which typically got resolved within minutes. However, the request was pending with the responsible parties, causing frustration. The Complaints Team intervened by facilitating communication and assisting the player in providing necessary documentation for verification. Ultimately, the issue was resolved, and the player expressed gratitude for the support received.

The player from Russia faced issues with withdrawing money from the casino, as his withdrawals were repeatedly canceled and additional verifications (including video verification) were requested. After a month, the player still had not received his funds and had not been informed about the reasons for the withdrawal cancellations. The Complaints Team intervened, and after confirming the player's documentation, the funds were eventually released. The player reported receiving the money, although he expressed dissatisfaction with the prolonged process.