Locowin Casino Review

The player from Austria faced an issue where his deposits were being debited from his bank account but did not appear in his casino account. The Complaints Team advised that he should contact his payment provider to investigate the lost funds, as this was a standard procedure. Despite the player's claims of ongoing issues with the casino's functionality, he did not respond to follow-up inquiries from the team. As a result, the complaint was rejected due to lack of communication.

The player from Germany reported that the casino had refused to pay out his winnings twice, citing an active bonus issue and stating that he was a self-excluded OASIS player, which should have prohibited his participation. After multiple contact attempts, he was ignored, and his balance was erased. The Complaints Team concluded that due to the casino's consistent lack of cooperation and a history of unresolved cases, the complaint was closed as 'unresolved.' The player was advised to avoid Locowin Casino, as the casino's practices indicated a disregard for resolving issues.

The player from Spain had deposited 50€, received a bonus, and successfully met the wagering requirements by earning 7000€. After attempting to withdraw 3500€, the player faced verification issues and later discovered that his earnings had disappeared from his account. Despite receiving back the initial deposit, the withdrawal was canceled without explanation, and he was unable to contact support. The Complaints Team had extended the response time for the player to provide the necessary information but ultimately had to reject the complaint due to a lack of response. After reopening the case, the team was unable to proceed because the casino had a history of non-cooperation, leading to the complaint being closed as unresolved.

The player from Austria faced an issue where a deposit had not been credited to her casino account, despite being deducted from her bank. She reported being unable to reach customer support through chat or email, which led to frustration over the situation. The Complaints Team advised her to contact the payment provider for investigation, acknowledging that the casino's ability to assist was limited. After extending the response time, the complaint was ultimately rejected due to a lack of communication from the player.

The player from Spain was unable to withdraw 150 euros due to Locowin not verifying their address, as they lacked utility bills in their name. After attempting to send a residency certificate four times in a month, the player experienced slow responses from the casino. We informed the player that the casino had a history of unresponsiveness and closed the complaint as 'unresolved', impacting the casino's overall rating. It was recommended that the player provide a photo of the original document with a postal code, and if unsuccessful, to follow the casino's dispute process.

The player from Spain faced issues withdrawing funds from Locowin, as bonuses were applied without her knowledge. Despite her understanding of the casino's policy allowing withdrawals of deposited funds, the casino denied her request due to the active bonus. The Complaints Team was unable to proceed with the complaint due to the casino's repeated lack of cooperation and numerous unresolved cases. Consequently, the complaint was closed as 'unresolved', and the casino's overall rating was negatively impacted, with a recommendation to avoid Locowin Casino.

The player from Spain faced issues withdrawing winnings due to repeated rejections of proof of address documents. Despite providing an official bank statement and numerous other documents, the casino continued to decline verification and offered only automatic responses. We were unable to resolve the issue as the casino had a history of non-cooperation, evidenced by over 15 cases closed due to their 'No Reaction Policy'. The complaint was closed as unresolved, impacting the casino's overall rating. The player was advised to follow the casino's dispute process or contact the regulator.

The player from Spain had their withdrawal of €945 rejected by Locowin due to alleged breach of terms by placing bets with active bonus funds on restricted games. Despite meeting wagering requirements, their account balance was reduced to €100. They seek to withdraw the full €945. The complaint was closed as 'unresolved' as the casino has more than 10 cases marked “No Reaction Policy”.

The player from Spain had experienced recurring issues with Locowin Casino's verification process. Despite multiple attempts and submission of documents for address and card verification, the casino kept asking for documents. The player lived with their parents, so utility bills bore their parents' names. The card was initially verified but was later requested for re-verification. We recommended the player undergo the casino's dispute process and provided guidance on contacting the casino regulator since the casino has refused to participate in the complaint resolution process with our service. Consequently, we closed the complaint as 'unresolved'.

The player from Ireland had been locked out of his Loco Win account without warning, with €3,000 in balance. He had been informed that the account was closed due to suspicion of a "manipulative game strategy," but the casino hadn't provided any specific proof of this. The casino was willing to refund the player's initial deposits, but had confiscated the winnings. Despite the player's attempts to verify his account and communicate with the casino, he received no further responses. We had attempted to mediate the issue, but due to the casino's history of non-cooperation, we were unable to resolve the complaint and had to mark it as 'unresolved.' This was going to affect the casino's overall rating.

The player from Norway had reported not receiving a withdrawal processed on 23/03, despite Locowin's terms which stated that withdrawals had to be processed within 48 hours. We had asked the player to confirm if he had made any successful withdrawals from this casino before and if he had passed the full KYC verification. However, the player informed us that he had received his winnings and asked us to close the complaint. We marked the complaint as resolved in our system.

A Swedish player had claimed that the casino had altered the rules regarding allowed games for bonuses. The player had won 3000 euros, but these were confiscated following the change in rules. We had reached out to the player for further information to investigate the issue. However, due to the player's lack of response to our queries, we were unable to proceed with the investigation. The complaint was consequently rejected.

The player from Greece had been waiting for a withdrawal for less than two weeks. The player's payout had not been received at that point. We had advised the player to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. However, the player had reported that the money had been received and the issue had been resolved.

The player from Germany had been experiencing delayed withdrawals from Locowin since December 24, 2023. Despite his account being verified and having had no previous issues with withdrawals, the casino had been unable to provide a reason for the delays, despite multiple follow-ups by the player. We attempted to mediate the issue, but due to the casino's history of non-responsiveness, we had to close the complaint as unresolved. This action affected the casino's overall rating, reflecting their repeated failure to address player issues.

The player from Germany had had an issue with the casino regarding a delayed payout. Despite having received a confirmation email that the payout would be processed within 48 hours, he had not received any communication or progress updates. His account had been fully verified and the winnings had been accumulated with real money, not a bonus. The casino had previously confirmed that the payout would be sent to his chosen payment method, a crypto wallet. The issue had been resolved when the player received the entire amount. The complaint had then been marked as 'resolved' by the complaints team.

The player from Germany had experienced a delay in their withdrawal of 1,200€ which had been advertised to be paid quickly. Despite having been consoled by support, the withdrawal had not been processed. The Complaints Team had advised the player that withdrawal processing could take some time, and had requested a screenshot of the withdrawal request for further investigation. However, the player had reported that the payout was received. Consequently, the Complaints Team closed the complaint as 'resolved'.

The player from Germany had encountered an issue with a deposit of 50€ made via Nodapay, which was deducted immediately but did not appear in the casino's system. The casino's support team had been unable to locate the deposited funds. The player had contacted Nodapay and his bank for further investigation. However, due to the casino's history of non-responsiveness with over 15 cases marked as “No Reaction Policy”, we were forced to close the complaint as 'unresolved', impacting the casino's overall rating. The casino retained the option to reopen this complaint at any time.

The player from Germany had experienced KYC issues. He had trouble verifying his address due to regional issues, his ID had expired for which he had applied for a new one, and his credit card, being transparent, did not have a field for the signature. However, due to the casino's history of non-cooperation, we were unable to proceed with the complaint and had to mark it as 'unresolved'. This had the potential to affect the casino's overall rating, potentially encouraging them to change their approach.

The player from Germany has been waiting for two weeks for the online casino to process a withdrawal of €550, despite contacting them nearly every day. The casino's responses have been inconsistent and delayed. The complaint was rejected because the player didn't respond to our messages and questions.

The player from British Columbia requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

The player from Germany, after successfully withdrawing previously, is facing a delay in withdrawal from Locowin Casino for 5 days. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Germany requested a withdrawal from the casino but the payment was canceled due to an alleged violation of the casino's Terms and Conditions. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Germany has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Baden-Württemberg submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Brandenburg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.” The player later reopened the complaint to inform us, that he received his winnings, therefore, we marked this complaint as resolved.

The player from the UK is not able to withdraw his winnings because it is impossible to verify the credit card he used in the past. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

The player from Berlin has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.” The player later reopened the case and confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

The player from Germany had his winnings cancelled due to breaching promotional terms and conditions. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

The player from Germany requested a withdrawal 2 weeks prior to submitting this complaint. It has not been processed yet. Since we have not received any response from the casino, we were forced to close this complaint as 'unresolved'.

The player from North Rhine-Westphalia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Germany is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Rhineland-Palatinate has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has registered with OASIS (Self-Exclusion scheme). However, the casino accepted player’s deposits. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been accused of breaking the T&Cs by playing a restricted game while completing bonus wagering. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the Netherlands is experiencing difficulties withdrawing his winnings due to ongoing verification. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.

The player from Germany had been experiencing difficulties withdrawing his winnings due to ongoing verification. When the player passed the KYC process, he confirmed a successful withdrawal of all disputed funds in a relatively short time. He received all of the disputed funds approximately 4 months after the first withdrawal request was made. The complaint is resolved.

The player's verification is stuck for unknown reason. The complaint was resolved as the player has been verified and paid out. He is still waiting for some of his payments due to the casino's monthly withdrawal limit.

The player from Germany has been experiencing issues with verifying a credit card. The player later passed the verification and made a successful withdrawal. Therefore, we marked this complaint as resolved.

The player from Germany has been accused of breaching bonus T&Cs by placing a single bet greater than allowed during the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany requested the withdrawal and blocked his account at the same time. However, his withdrawal has been rejected. The player has been accused of playing a restricted game while having an active bonus. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

The player from Germany requested 3 withdrawals and after 10 days of waiting for the payment, he decided to submit a complaint. The player received the payment a few days after providing the casino with the additional documents for verification. The complaint is resolved.

The player from Germany is dissatisfied because they haven't received the cash back bonus. The player later decided they were no longer interested in our help, therefore we closed the complaint as per their request.

The player from Germany had had his balance voided for allegedly breaching bonus terms. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Sweden requested a withdrawal and after several weeks of waiting for the payment due to ongoing verification, he decided to submit a complaint. Locowin Casino required whole verification process to be done again. The player received payment approximately 2 months after the withdrawal request. The complaint is resolved.

The player from Germany played with a bonus. The casino accused her of breaching the T&Cs and decided to confiscate all associated winnings. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is dissatisfied with the withdrawal process. The player managed to resolve the issue by contacting the support. Since he received all of his winnings, we marked the complaint as resolved.

The player from Germany had been waiting for withdrawals to be processed for almost 2 weeks before submitting the complaint. The complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. The player has contacted the gaming authority directly, the regulator later ruled in favor of the player and he received his funds after approximately 2 months after the withdrawal requests. We consider the complaint resolved.

The player from Netherlands had been waiting for a withdrawal to be processed for 2 weeks before submitting the complaint. The player claimed that according to the information from the casino support, they sent her the payment, the player claims that she did not receive it. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no any progress even 3 weeks after the casino was notified about the player's complaint.

The player from Sweden had her winnings from promotional play voided due to breaching bonus terms and conditions. The casino failed to respond and we were forced to close this complaint as 'unresolved'.

The player from Sweden had his account blocked by the casino due to technical issues. We were forced to reject this case because the casino didn't confiscate any funds and the player stopped respodning.

The player from Austria has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Germany has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Netherlands has been accused of breaching the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from bonus play. We rejected the complaint because the player didn't respond to our messages and questions.