FEZbet Casino Review

The player from Greece made a withdrawal 4 days ago and received inconsistent information from the casino's chat support, with no progress despite being told the process was in the final stage. Verification had not yet been requested. We advised the player to wait up to 14 days for the withdrawal process to complete. The player confirmed the issue was resolved within the extended timeframe, and the complaint was closed as resolved.

The player from Greece claimed the casino removed two €20 bonuses and 40 free spins, and falsely stated that she had used them. We requested additional information from the player to proceed with the investigation. After the player failed to respond within the given timeframe, the complaint was rejected due to lack of communication.

The player from Australia requested a $300 withdrawal seven days prior, which hadn't been processed despite the casino's terms stating payments should be completed within three business days. The player claimed that the casino was stalling and providing repetitive excuses, even after completing the requested verification. Despite multiple attempts to contact the casino, the player reported continuous delays and account blocking. The casino later confirmed that the withdrawal had been processed successfully. However, the player did not respond to confirm receipt, leading us to close the complaint due to a lack of further communication.

The player from Argentina, who had been a long-term user of Fezbet Casino, experienced delayed withdrawals. Despite having contacted support and filing a complaint, she had not received a specific timeframe for the completion of the withdrawal. The player confirmed that she had received her withdrawals. Subsequently, we marked the complaint as 'resolved' in our system.

The player from Pakistan had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn’t been received by that time. After communicating with our complaints team, the player confirmed that he received his withdrawal after 18 days. He expressed dissatisfaction with the casino's communication and withdrawal processing times. His complaint had been marked as resolved after he confirmed the successful receipt of his winnings.

The player from Brazil had a delayed withdrawal since May 4th. Despite frequent attempts and contacting the support team multiple times, the payout remained unprocessed. This was her first withdrawal. We advised her to submit all required documents, including a bank statement, to complete the KYC verification. The complaint was rejected due to the player's lack of response.

The player from Spain had increased her initial deposit of 1000 euros to around 1900-2000 euros after several successful bets. However, her betting limits began to decrease, and she was unable to access her account despite following advice to delete cookies and change browsers. After multiple attempts to resolve the issue with the casino, including receiving new login credentials that did not work, the player requested a withdrawal of her remaining balance. The casino manually processed the withdrawal, and the player confirmed receipt of the funds. The complaint was resolved as the player received her winnings, but the issue with account access remained unexplained.

The player from Hungary had made a withdrawal request three weeks ago, but the transaction had not been completed. The player had been communicating with customer service almost daily but was repeatedly asked to be patient. He had won his stakes without a bonus and had never successfully withdrawn before. He cancelled one withdrawal request due to a suggestion from customer service to switch from Bitcoin to bank transfer, but encountered an error. Despite efforts by the complaints team to understand and resolve the issue, the player failed to respond within the given timeframe, leading to the rejection of the complaint.

The player from Pakistan had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. Despite several emails to the casino, he received no replies, which caused him frustration. However, the player had reported receiving his withdrawal an hour before. He expressed dissatisfaction with the casino's lack of communication regarding the delay. The issue was resolved without our intervention, and we marked the complaint as 'resolved' in our system.

The player from Poland had been unable to withdraw his winnings from an online casino. His withdrawal attempts had been cancelled multiple times. The player hadn't made any successful withdrawals in the past, had passed the KYC verification, and had won without the aid of a bonus. After the Complaints Team had invited the casino's representatives to join the discussion, the casino had informed that the player's withdrawal request had been processed. The player had confirmed the successful withdrawal, leading us to mark the complaint as 'RESOLVED'.

The player from Italy had a withdrawal of €800, which had been canceled and credited back into the game account without any communication. Upon contacting the support chat, he had been informed of a problem with the payment provider and had been asked to make a new withdrawal request. The player then attempted to receive the withdrawal through bank transfer. We had allowed the casino two weeks to process the payment. After this period, the player confirmed that he had received the payment. The issue had been successfully resolved and the complaint had been closed in our system.

The player from Germany had faced a delay in withdrawal of 500€ which had been pending for more than the stipulated 3-5 business days. After being advised by us to wait for at least 14 days before submitting a complaint, the player had agreed to wait. Eventually, the player had received the withdrawal and confirmed the resolution of the issue. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Greece had requested a withdrawal which had not been processed, with the casino prompting him to maintain patience. The player's account had not been verified despite his request for verification. The casino continually advised him to be patient. After exceeding the recommended 14-day waiting period for withdrawal, the player finally received his money and the issue was marked as resolved by the complaints team.

The player from Poland had been struggling with account verification and withdrawal processes at a casino. Despite multiple attempts to complete the verification, the casino kept requesting to repeat the procedure and delayed withdrawal. The player had been waiting for over a month. The casino asked for an additional proof of address document, which the player provided. After a delay and further communication, the casino confirmed the account verification and processed the player's two withdrawal requests of 500 EUR each. The player had received the payments, resolving the issue.

The player from Germany had had difficulty withdrawing 500€ won from a rollover bonus that had been converted into real cash. The casino had deducted 400€ without giving an explanation. The player had communicated with the casino's support team and had been awaiting clarification. We had requested additional information from the player to better understand the situation, but the player had failed to respond in the given timeframe. Consequently, we had been forced to reject the complaint due to lack of further information. The player did, however, confirm that they had received the remaining 100€.

The player from Colombia initially had successful withdrawals but later faced difficulties due to additional verification requests from the online casino. The casino had asked the player to access his account without a VPN, which was impossible in his region. Despite his account having appeared as verified, a pending withdrawal of €200 had not been processed since December 8. The player had provided all necessary documentation showing his residence in Colombia. After some communication with the casino and his internet service provider, the player had been able to access the casino without a VPN. The casino then verified his account and processed the pending withdrawal. The issue had been successfully resolved with the help of the Complaints Team.

The player from Germany had his account blocked after he requested a withdrawal of his winnings. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino.

The player from Canada had his account blocked in the casino. After investigating, we discovered that the player's account had been blocked due to a simple typo in their email address. However, the casino requested additional documentation from the player which allowed them to successfully verify the account. Once the player confirmed receipt of the payment, we deemed the complaint to be resolved.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player was struggling to withdraw her money as she failed the verification process. The player has passed the verification and was likely paid. The player claimed that she hasn't received the payment and has edited the Neteller statement. The complaint was closed as "rejected".

The player from Italy requested a withdrawal a week prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy has requested a withdrawal almost one month prior to submitting this complaint. After the casino finally verifies the player's account, the funds were finally received so we closed this complaint as "resolved".

The player from China has been blocked after the casino decided they no longer accept players from his country. All player's winnings have been confiscated. The complaint was rejected as the issue was related to the previous owners of the casino.

The player from Germany requested self-exclusion which he later decided to cancel. However, the casino later unexpectedly blocked his account due to gambling problems, while the player still had active balance. The issue was successfully resolved.

The player from Germany was experiencing difficulties withdrawing his funds due to limited availability of payment methods and therefore he decided to submit a complaint. The player received his funds approximately 1.5 weeks after the casino's provided us with its resolution - manual bank tranfer. The complaint is resolved.

The player from Germany has requested a withdrawal ten days ago. Unfortunately, the payment is still pending since. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Jordan did not pass the verification call, therefore her account was closed. We rejected the complaint as after a thorough review of the provided proofs it became clear the casino's decision was justified.

The player from Germany had been accused of opening multiple accounts after requesting a withdrawal and only his last deposit was returned to him. The complaint was resolved. The casino did not specify the reason for accusing the player of creating multiple accounts, however, the player later received the full amount originally requested.

The player from Portugal faced issues with withdrawal requests being rejected by the casino, despite having a fully verified account and previous successful withdrawals. A €700 withdrawal was denied without justification, and customer support was unable to provide an answer after an hour of chat. The issue was resolved when the player confirmed receiving the withdrawal, and the casino's support became attentive after multiple complaints. The player expressed renewed confidence in the casino following the resolution.

The player from Italy faced issues with withdrawals being re-credited to her account while being asked to verify documents again, despite having completed the verification process previously. She stated she had not used bonuses or free spins. The issue was resolved after she successfully submitted the required selfie for verification, leading to the approval of her documents. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany had registered at Winsane Casino without knowledge of its invalid license in Germany and had attempted to self-exclude due to gambling addiction, but received no response. He had deposited €1650 into the casino and was seeking assistance in closing his account and reclaiming his deposits. The issue was resolved when the player received his money back after further communication with the casino's support team. The Complaints Team confirmed the resolution and marked the complaint as 'resolved'.

The player from Italy experienced difficulties withdrawing her balance after submitting the required documents. She was repeatedly asked for a screenshot of a bank card statement but only had a Postepay Evolution statement, which had not been approved. The issue was resolved after the casino reviewed her case and provided her with the necessary steps to complete the verification process. She confirmed that the problem was resolved, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Germany faced issues with withdrawing money, as the casino repeatedly rejected her withdrawal requests despite her submitting the required documents daily for the past 5 days. She needed to provide a selfie with her ID and an elbow visible, along with a Paysafe document showing her deposit, but verification had not been successfully completed. The issue was resolved after the player confirmed that the necessary documents were successfully submitted and accepted by the casino. The complaint was marked as 'resolved' in the system, and the player was encouraged to reach out for future assistance if needed.

The player from Italy requested to close their account at Winsane Casino but faced delays and unresponsive customer support. They wanted to close the account to prevent further gambling temptation. The account was successfully closed following the player's confirmation, resolving the issue.

The player from Germany had their withdrawal request denied by the casino without an explanation. The issue was resolved when the player received their winnings after further communication with the casino.

The player from Greece had requested the closure of his account at a casino for responsible gambling reasons. He had communicated this request through both email and live chat, but his account had remained open, which allowed him to deposit and gamble. The player had stated that he wanted to close his account due to gambling addiction. His account was successfully closed. The player had confirmed the resolution of his issue and the complaint had been marked as resolved.

The player from Japan faced issues with a casino after a deposit was made via JETON. JETON had updated its site, rendering the player's deposit history inaccessible, yet the casino required this history for authorization, causing a deadlock. The player provided evidence of the situation, and after communication with the Complaints Team, the casino verified the account and allowed the player to withdraw winnings. The withdrawal process encountered delays due to the casino's misunderstanding of limits, but ultimately, the player was able to complete the withdrawal successfully, leading to the resolution of the complaint.

The player from Italy had deposited 350 euros, but the funds were not credited to her gaming account despite her providing a screenshot of the transaction. The issue was resolved after she confirmed that the deposit had been successfully processed. The complaint was marked as 'resolved' in our system.

The player from Spain was having difficulties withdrawing 500 euros despite his account being fully verified. He had been waiting for over 3 days while receiving responses only via live chat. We advised the player to wait up to 14 days for the withdrawal process to complete. The player later confirmed that he had received his winnings, and the complaint was marked as resolved.

The player from Finland was experiencing a delay with his withdrawal of 270€, which exceeded the usual 3 business day processing time. The casino customer service had been unable to provide a completion date. We had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could be due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal had been paid, and we subsequently closed the complaint.

The player from Austria had reported that he had deposited 25€ via Paysafecard into his online casino account, but the funds did not reflect. After the player had reached out to the casino support and was advised to wait for 72 hours, the issue still remained unresolved. However, the issue was later resolved after the player had received his deposited amount along with a bonus from the casino, who apologized for the technical error. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had experienced issues with withdrawing winnings from Cashwin. Despite having used only deposited funds to play and having cancelled a bonus as instructed, the casino had retained €450 from the player's withdrawal request, leaving only the initial €50 deposit. After a thorough investigation and communication with the casino, the player's issue had been resolved. The casino had decided to reissue the Second Deposit Bonus to the player's account with reduced wagering requirements, which the player had accepted and considered the issue resolved.

The player from Ontario had been attempting to verify his account for multiple weeks, but despite having provided his full credit card statement as requested, the verification had not been successful. After communicating with the casino and providing several deposit statements, the player was informed that his verification looked promising. The player later confirmed that his account had been successfully verified. Consequently, we marked the complaint as resolved in our system.

The player from Germany initiated a withdrawal that has not been processed despite the 72 hours policy of the casino. He has resorted to opening a complaint due to the delay. The complaint was resolved as the player got paid out.

The player from Thailand had won a significant amount playing on Cashwin casino. However, the casino had confiscated their $911 in winnings, alleging abuse of bonus usage. The player had asserted that the terms and conditions related to changing bets and games were overly subjective and open to exploitation by the casino. After an exchange of messages, the casino had offered to reinstate the player's bonus with a modified set of wagering requirements. The player had refused, insisting on receiving the full amount of winnings. The casino had reconsidered its decision and agreed to return the full amount of winnings to the player. The player had confirmed receipt of the funds, and the complaint was successfully resolved.

The fully verified player from Portugal, who had previously made several successful withdrawals via Neteller, faced constant cancellation of withdrawal requests by the casino, allegedly due to issues with Neteller. After the player had contacted the Complaints Team, the casino had asked the player to withdraw via bank transfer instead of Neteller. The player complied and later confirmed that the withdrawal had been successful.

The player from Germany had been unable to withdraw his winnings from Cashwin Casino for a month due to continuous requests for additional verification documents. Despite having provided all necessary documents, the player had faced issues with the withdrawal process. The casino had claimed the issues were due to difficulties encountered at the player's bank. The matter had been resolved when the player used an alternative bank account for the withdrawal. The player had received his winnings successfully and confirmed the resolution of his complaint. The player's username had also been changed as per his request.

The player from Finland attempted to close her account via email due to gambling addiction. Despite multiple attempts from two different email accounts, the casino claims not to have received these requests, denying any responsibility. The player confirmed the casino refunded her deposits and asked us to close the complaint.

The player from Ireland has received only €400 out of €750 from Cashwin, with €350 still pending since 29th May 2023. The casino has been making excuses regarding payment provider issues, providing incorrect ARN numbers, and delaying the withdrawal. The player later informed us he received his winnings and so we closed the complaint as resolved.

The player from Finland faced issues with Goldspin Casino, where two withdrawal requests totaling €1200 had been canceled despite having their account verified and providing all necessary documents. They were currently trying to withdraw another €600, the maximum allowed, but needed assistance to resolve the situation and access their total funds of €1400. The issue was resolved when the casino completed the payment, confirming that the player had received the funds. The complaint was marked as 'resolved' in the system, and the player was thanked for their cooperation.

The player from Spain experienced difficulties with account verification, as the casino continued to request additional documents despite her having submitted all necessary materials. She had been trying to complete the verification process for 6 days without success. The issue was resolved after she successfully withdrew her winnings and closed her account. The Complaints Team marked the complaint as 'resolved' following her confirmation of the resolution.

The player from Germany was unable to verify her casino account due to issues with the documentation from Jeton. She had provided a payment confirmation that lacked her name, which Goldspin did not accept, and Jeton could not provide the necessary documents for verification. After persistent communication, Jeton eventually supplied the required document, which was accepted by Goldspin. The player then received her payment, and the complaint was marked as resolved.

The player from British Columbia had deposited 1,200 CAD, won 3,150 CAD, and later discovered that their account had been closed by Zet Casino. The casino had informed the player that the account was closed based on an administrative decision and deducted 1,950 CAD from the winnings. After a series of communications regarding KYC verification, the player provided the necessary documents, and the issue was resolved when the player confirmed receipt of the winnings. The complaint was then considered successfully resolved by the Complaints Team.

The player from Austria requested a withdrawal of 100€ on June 30th but received only messages stating she had to wait. She was unable to withdraw the remaining 977€ balance until the first withdrawal was completed. The casino requested additional documents for verification, which were provided by the player. After verifying the documents, the player's account was approved, and the remaining balance was successfully withdrawn. We confirmed the resolution of the issue.

The player from Germany experienced a delay in withdrawal of his winnings amounting to 100€ since 15.03.2024. Despite multiple inquiries, he had been continuously told the finance department would handle it yet no progress had occurred. After the complaints team had been engaged, it was discovered that the player had not received a request for KYC verification and had won without a bonus. The casino was then contacted by our team, and they responded by providing proof of payment. The player acknowledged receipt of the payment, albeit late, and the case was subsequently marked as resolved.

The player from Germany had attempted to withdraw 700 Euros but had encountered an error message. Despite daily interactions with the casino staff, the withdrawal had not been successful. After the player had filed a complaint, we had initiated a dialogue to understand the situation, asking about previous withdrawal history and KYC verification status. The issue had eventually been resolved with the player confirming receipt of the money.

The player from Brazil has difficulties withdrawing his winnings - 1036 reais - from Zet Casino due to bureaucratic and disorganized processes. Communication attempts with live support have been unsuccessful, with a lack of access to the financial department. The player reports an absence of timely email response. The complaint was closed as the player resolved the issue with the casino.

The player from Germany requested withdrawals, but they have not been processed yet. The casino later started processing withdrawals in daily installments in compliance with their T&Cs, therefore we marked the complaint as resolved.

The player from Germany had been blocked due to unsuccessful verification. The casino then stated that the player had registered multiple accounts. The player explained that the second account belonged to his ex-girlfriend and that she lived in the same building as him. The casino responded and stated that they were conducting a further investigation and would inform us of the outcome. Upon concluding their investigation, the casino stated that the player's winnings would be paid to them but their account must remain closed. The player received his payment and the matter was resolved.

The player from Hesse has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested several withdrawals 10 days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Germany requested a withdrawal, but it has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Cyprus is not able to withdraw his winnings due to unfinished KYC. The casino apologized to the player for the difficulties and stated that although there were still some outstanding documents required to complete the verification, the withdrawals would be processed. The player received their payments shortly after and the issue was resolved.

The player from Italy had an active self-exclusion in sister casinos due to a gambling problem. He believes that he should not have been able to register a new account with ZetCasino. Player’s complaint has been resolved successfully.

The player from Germany had his account has been blocked after requesting a withdrawal. The casino claims he opened multiple accounts. The issue was successfully resolved, the player received his winnings.

The player from Italy is experiencing difficulties withdrawing his winnings due to ongoing account verification. Casino started to pay him in installments after successfull verification so we consider this case as resolved.