HomeComplaintsFEZbet Casino - Withdrawal of player's winnings has been delayed.

FEZbet Casino - Withdrawal of player's winnings has been delayed.

Amount: 400 ₮

FEZbet Casino
Submitted: 29 Jan 2025
Case opened Current status

Waiting for player to reply

4d 6h 43m 19s

Case summary

The player from Venezuela has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

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Translation

Hello, on January 21st, I placed a bet on a tennis match and won $400. Initially, everything seemed fine—I requested a withdrawal, and according to the betting site (FEZBET), the process was supposed to take up to 3 business days. However, this has not happened, and 8 days have passed without my payment being processed. I've contacted them, and all they do is send a generic response saying they're experiencing delays and that the finance department is handling my case. I will attach information on everything I've mentioned so you can verify the details of the situation.

PS: The balance shown in the screenshot I included in the photos is displayed in euros, which is why it shows 384.93, approximately equivalent to 400 US dollars.

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Dear Danielkassar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

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Translation

Hello, time is up, I need you to intervene, I still haven't been paid.

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Dear Danielkassar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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Translation

No I have not received the money, every day I get the same answer

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I look forward to finding out how you can help me. Thank you very much.

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I need help, Fezbet doesn't want to pay me, it's been 15 days and they haven't even answered my email, the last time they did was on January 31st. Every day I get the same answer, and I don't know for sure how long they can really keep me in this problem, I only bet and won, it seems like I don't even have the right to collect my money.

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Dear Danielkassar,

Can you please advise if your account is fully verified and if yes, since when exactly?

Additionally, did you accumulate your winnings with real money or an active bonus?

Looking forward to hearing from you.

Regards,

Nick

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Translation

Hello, it is not verified, I was never asked for verification, and my earnings are with real money, with no bonuses.

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Thank you Danielkassar for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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Hello Danielkassar,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.


Now I would like to invite a FEZbet Casino representative to join this conversation and participate in resolving this complaint.


Dear FEZbet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.


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Dear all,


Thank you for your patience!


Please be informed that the withdrawal in question has been paid out on 10th of February.


We hope this helps resolve the case.


Best regards,

Fezbet team

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Hello Danielkassar,

Could you confirm that you have received the withdrawal from the casino?

I'll be awaiting your reply.

Danielkassar has 4d 6h 43m 19s to reply

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