SpinoVerse Casino - The player struggles to verify his account.

When it's time to payout winnings they start asking for documents after documents. I sent all the required documents then they asked for a letter from my bank that confirms that I own my cards. This is unheard of. The bank statements don't show the debit card number so they are making up unrealistic "required documents" just to find reasons not to process withdrawal.

Hello dianars83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinoVerse Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I sent all the required documents which include the verification form, along with pictures of my ID, credit cards, letter that proves my address. They approved all the documents then said they need letters from my bank stating that I own my cards. I submitted what I could then stopped hearing from them. This has been going on for 5 days. They stopped replying today.

Hello dianars83,

As I mentioned above, the verification may take up to 14 days so I would definitely recommend to wait a few more days for the casino to process the documents. Please let us know during the next week if there's been any update and if still not, we will try to intervene.

Dear dianars83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.